Brayleys Cars - Brayley Honda St Albans レビュー 

621
•
TrustScore 5段階評価の4.5

4.7

Lyon Way, AL4 0LQ St Albans, England, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Once again great service from here this time for aftersales. A BIG Thank You to LEWIS our salesman who has gone above and beyond once again to help. Aftersales is just as important as sales some co... もっと見る

企業が回答しました

5つ星のうち3の評価

I asked for a waiting service and MOT but on attending found out your central bookings had not done this and it was down for a full day Honda St Albans were very good and allowed me to wait for 4 ho... もっと見る

5つ星のうち5の評価

I trust Brayleys having bought a car from them, 8 years previously. I was told it was a solid vehicle and it was. I had no hesitation approaching them when l needed another car A special mention for... もっと見る

企業が回答しました

5つ星のうち5の評価

Because my car had not been drivenfor nine months I bookek ed into Brayley's Honda for a detailed health check. All personel spoken to during the check in process were helpful and understanding of m... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. ・
  3. 自動車修理店
  4. 中古車ディーラー
  5. 中古車部品店

当該企業による記述

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

621件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 27%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(621)

過去12か月のレビュー数: 3,418件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

I asked for a waiting service and MOT…

I asked for a waiting service and MOT but on attending found out your central bookings had not done this and it was down for a full day
Honda St Albans were very good and allowed me to wait for 4 hours till all was done, skipped the complimentary wash at end.

2026年10月16日
自発的なレビュー
5つ星のうち5の評価

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff who explained everything in detail and in whom I have complete confidence. I have been using Brayley Honda for years and have always been happy

2026年10月15日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Good customer service

2026年10月14日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Great service

Always great and professional service.

2026年10月14日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Jo, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

I trust Brayleys having bought a car…

I trust Brayleys having bought a car from them, 8 years previously. I was told it was a solid vehicle and it was. I had no hesitation approaching them when l needed another car A special mention for Dom. Thank you for your time and your care. I didn't feel rushed or pressured. You made the purchase straight forward

2026年10月12日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Once again great service from here this…

Once again great service from here this time for aftersales.
A BIG Thank You to LEWIS our salesman who has gone above and beyond once again to help.
Aftersales is just as important as sales some companies dont get that but I can honestly say Hyundai StAlbans certainly do and I wouldn't hesitate in recommending anyone buying a car from here.
Excellent service all round 👏 👍

2026年10月13日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Mandy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Very happy with the service I received

The Staff were very friendly and helpful. I went to a smaller place in Welham Green and the people were welcoming and friendly. The MOT was very quick, I had enough time to go for a coffee and breakfast by the time I got back to the garage the MOT had been done. My car passed so I was very happy.

2026年10月7日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Terry, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Everything was handled professionally…

Everything was handled professionally and smoothly. Only one concern. I asked for the telematics control unit to be enabled so that I could use the Honda + App. On arriving home I tried the App but it appears that the telematics unit has not bee enabled

2026年10月6日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Graham, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Staff were very professional and…

Staff were very professional and helpful when I needed assistance to have the MyHonda+ app working properly.

2026年10月5日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Rienk, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Excellent customer service as usual.

Excellent customer service as usual.
Everyone is always very helpful and willing to take the time to explain everything clearly.

2026年10月5日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Jo, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

First class treatment

Because my car had not been drivenfor nine months I bookek ed into Brayley's Honda for a detailed health check. All personel spoken to during the check in process were helpful and understanding of my cocerns and the car was booked in within a couple of days. It was collected by the company at the agreed and delivered as promised. First class treatment

2026年10月2日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Service Supervisor Manoj Nayee was very…

Service Supervisor Manoj Nayee was very friendly and helpful in explaining issues, with my old Honda, and offering solutions.

2026年10月1日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Top people

Just a great friendly team who are very helpful and give the advice that is needed. I always leave with a smile and looking forward to getting my next car with them.

2026年9月28日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Michelle, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Purchased a brand new car

Purchased a brand new car, and the entire process and interaction with the salesman, Perry, was seamless, efficient and very professional. His friendly attitude was excellent and he was able to answer all of my questions about the car and the buying process.

2026年9月24日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Friendly,helpful and polite sales …

Friendly,helpful and polite sales staff. The service department also provide an excellent service.

2026年9月17日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

An exceptional, quality service.

The whole service was seamless from beginning to end. The staff were friendly and knowledgeable and Callum took the trouble, not only to go through the paperwork after the service but to take me to the car to make certain that I was happy.

2026年9月18日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Debra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち4の評価

The natural choice

I ended up at Brayleys for servicing after my previous Honda dealer disappeared overnight. St Mary Cray is not close to home but never regretted it. So when my Honda was written off in an accident, it was a no-brainer. All went well with a new car until we encountered the awful online Honda ID system. Kingsley at Bayleys did his best, but I ended up signing the same paperwork seven times only to find that my order had been cancelled again by the system. When we finally found a solution (another Honda ID, set up at my suggestion with a different email), it was great and everything was done in about half an hour but there seems to be no way to sell a car to an individual when the system fails. Given that the car was there waiting and I had the money ready to pay for it, it was frustrating and wasted everyone's time. So it's 5 stars for Brayley but Honda need to use systems that are as reliable as their products! (this review is tagged as unprompted, but was prompted by an email from Brayleys although they have had no input into the content or advance sight of it).

2026年9月4日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Dave, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち5の評価

Very straightforward process

Very straightforward process, excellent staff on the desk. First annual service completed in an hour and a half. Phone call on completion

2026年9月16日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Everything with the standard three year…

Everything with the standard three year service and MOT went smoothly according to plan

2026年9月10日
自発的なレビュー
Brayleys Cars - Brayley Honda St Albans ロゴ

Brayleys Cars - Brayley Honda St Albans からの回答

Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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