Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... もっと見る
企業が回答しました
Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
企業が回答しました
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... もっと見る
企業が回答しました
企業情報
当該企業による記述
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
連絡先
Lyon Way, AL4 0LQ, St Albans, 英国
- 01727 837373
4.6
優良
567件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 27％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brayleys Cars - Brayley Hyundai St Albans からの回答
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good service not hurried time to make…
Good service not hurried time to make up your mind, giving reassurance. All staff very pleasant
2026年7月23日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Janice, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
very friendly a professional staff
2026年7月23日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Nice reception..Job done quickly and…
Nice reception..Job done quickly and efficiently.
2026年7月22日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Francis, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
My experience on this occasion
My experience on this occasion would have been a 5* but the loan car only had 18 miles of fuel in it.
They did waive the £30 loan car charge to compensate which was good pr
2026年7月21日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
The service team was excellent…
The service team was excellent especially the lovely lady met when picking my vehicle from a service and MOT.Very helpful and friendly.Made the day for me,an asset to Brayley Hundai
2026年7月17日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Always 5* service from Brayleys
Always 5* service from Brayleys, Leisa in particular was friendly, professional and very accommodating.
2026年7月15日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Bryony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
My car was in for a recall
My car was in for a recall. It was collected and returned within a very short time. The Driver was very nice.
2026年7月15日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Sales Staff were very helpful and…
Sales Staff were very helpful and informative regarding our prospective purchase
2026年7月13日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
the car was fixed quicker than expected…
the car was fixed quicker than expected and a full MOT carried out by staff
excellent work by the staff and team. highly recommended.
Many thanks
Rob Shouler
2026年7月1日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reception was excellent as was the…
Reception was excellent as was the works on the car. Excellent
2026年6月30日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Anthony, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
I was recently visiting Nissan to look for a new car for my family whilst browsing the Hyundai display of cars caught my attention and I decided to look here first. I didn’t have an appointment but I was approached by a very friendly and helpful gentleman called Lewis. We chatted about what I was looking for in a family vehicle and he suggested I try looking at a tuscon and a Santa Fe. I decided the Santa Fe is too much car for us but the tuscon is perfect after Lewis talked me through all the features and options. I did not make my purchase at the time as I didn’t have my husband present but I will be popping back shortly to see him. I highly recommend any one who isn’t sure what they want to have a chat with Lewis, he listened to my needs and didn’t try to push me to the flashiest most expensive thing in the show room! Thankyou Lewis will be seeing you soon!
2026年6月28日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Lindsay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Really friendly and pleasant salesman
Really friendly and pleasant salesman (Shaff). Efficient, informative, and good communication throughout the sales process. Assisted with additional purchases (GAP insurance and paint/upholstery protection) DVLA registration and car tax. Comfortable experience on both visits to the dealership.
2026年6月29日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Thanks nabz!
My experience was the best experience I had, Nabz spoke to me so calmly, he explained to everything that I needed to know step by step and it helped me a lot, helping me choose my decision. I wanna say a big thank you to nabz!
2026年6月27日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Isaam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Nabz provided outstanding customer…
Nabz provided outstanding customer service from start to finish. As I’m currently looking to buy a new car, I really appreciated the kindness, patience, and professionalism shown throughout the process. Nothing was too much trouble, all of my questions were answered honestly, and I felt genuinely valued rather than pressured into making a decision. It’s rare to come across such friendly and attentive service, and the positive experience had made my car search so much easier. I would highly recommend Nabz to anyone looking for exceptional customer care.
2026年6月5日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Jasmine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Purchased recently and was incredibly…
Purchased recently and was incredibly impressed with the service, second to none, John Loizou was super helpful, he went above and beyond, very pleased
2026年6月8日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi George, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great sales experiance and made to feel…
Great sales experiance and made to feel valued , my salesman Frank Rios was exceptional , knowledgable, calm and made it a pleasure to deal with .
2026年6月20日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Diane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Brilliant service from India
Brilliant service from India, nothing was too much hassle and went above and beyond. Made the experience seamless.
2026年6月16日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Alice, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Very professional and knowledgeable
Very professional and knowledgeable, would recommend this team and the cars sell themselves!!
2026年6月29日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Neil, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Totally unhelpful and rude
Totally unhelpful and rude, phoned as my daughter had managed to lose her locking wheel nut and was told the only way they could help is if we brought the car to them, as I pointed out the tyre had split and was not drivable there response was basically tough what do you expect us to do about it, so when I suggested I get the car onto a transporter to them im told no don't bother without booking it in as there was not much space. I know today has been hottest day this year and everyone is a little frazzled but this guys whole demeanour was one of im going to call you sir but make your life as difficult as possible. I own and drive a Hyundai as does my daughter will never buy from this place again. Its strange isn't it when you want to buy a car the fall over backwards but when there is a problem you just become a pain
2026年6月23日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Chris,
Thank you for taking the time to share your feedback.
I am very sorry to read about your experience and particularly concerned by your comments regarding the manner in which you felt you were spoken to. Regardless of the circumstances, we should always strive to be helpful, professional and empathetic, especially when a customer is dealing with an unexpected issue that has left their vehicle undriveable.
Whilst there may have been practical challenges in accommodating the vehicle at short notice due to workshop capacity and site constraints, I would certainly expect us to explain this clearly and respectfully whilst exploring any options available to assist. From your description, it is clear that we did not leave you with that impression, and for that I apologise.
Unfortunately, I have been unable to identify your details from the review alone, but I would very much appreciate the opportunity to understand exactly what happened and investigate the matter further.
If you would be willing to contact me directly, please email me at stuart.kazwini@brayleys.co.uk or call me on 01727 837373. I would welcome the opportunity to discuss your experience personally and see whether there is anything further we can do to help.
Kind regards,
Stuart Kazwini
Head of Business
Brayleys Hyundai St Albans
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。