Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
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Fourth Hyundai purchased. Good part exchange deal, all finance arrangements etc. well presented and explained by Lewis who looked after us well. Arrangements for swapping dash cam from old vehicle & a... もっと見る
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Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... もっと見る
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企業情報
当該企業による記述
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
連絡先
Lyon Way, AL4 0LQ, St Albans, 英国
- 01727 837373
4.6
優良
569件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 27％に回答しています
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EV Service
Simple and straightforward. Vehicle serviced in two hours. Comfortable lounge to work in, coffee was nice as well.
2026年3月12日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Steven, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Lewis Hughes was professional…
Lewis Hughes was professional throughout, explained everything clearly and in an understandable way. There was no pressure but a friendly and always helpful manner which gave us full confidence in the process. Could not have asked for a more helpful person.
2026年3月10日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Malcolm, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Lewis the salesperson was absolutely…
Lewis the salesperson was absolutely brilliant! Well Done Lewis. He was considerate, patient and a very good teacher. A breath of fresh air in the car dealer network.
2026年3月7日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Jay, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Well done Brayleys
Excellent helpful staff plus comfortable waiting area .Tucson had first service in and out under 2 hours
2026年3月4日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Bernard, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Prompt and efficient service
Prompt and efficient service. They did everything I asked.
Good courtesy car.
2026年3月3日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Ronald, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service and software update was done…
Service and software update was done quickly, I was in and out in 90 mins! Staff were incredibly friendly and polite. My 3rd Hyundai, 2nd from Brayleys Can't fault them 10/10
2026年3月2日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Kevin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lewis was professional and very…
Lewis was professional and very knowledgeable, also went above and beyond and always happy to help with any issues I had
2026年3月1日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Sally, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good experience
Helpful salesman, good availability of stock, everything went very smoothly
2026年3月1日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Barry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
We had a fantastic experience buying…
We had a fantastic experience buying our Kona from Hyundai in St Albans and wanted to highlight the excellent service we received from Lewis Hughes.
Lewis was professional, friendly and completely pressure-free from start to finish. He was very knowledgeable and took the time to clearly explain all of the finance options so we felt comfortable and confident throughout the process.
There were a couple of minor scuffs on the wheels which he arranged to have sorted without hesitation, and he also organised for dash cams to be fitted for us. When we collected the car it had been immaculately valeted .
The whole experience was smooth, easy and genuinely enjoyable. If you’re considering a Hyundai, we would highly recommend asking for Lewis Hughes in St Albans.
2026年2月25日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Elliott, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very polite,courteous and helpful
2026年2月24日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Shirley, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
First time to this site and it just…
First time to this site and it just looked chaotic. Service people moaning about how Customer Services have booked in too many cars and there was no spaces for incoming cars.
Cars parked everywhere and staff having to juggle and move cars constantly.
The Service chaps were friendly but looked stressed. Also I have booked my car in for a major service in May and was shocked that I have to.pay£30 for a loan car! Especially now as there is no where to go for Customers other than in the open waiting room!. At least with the St albans site people could go about doing things! I Hope the parking gets better there, before May otherwise I will have to go to the Dunstable site in future!.
2026年2月24日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Mrs Holliman, Thank you for taking the time to share your feedback following your recent visit.
We appreciate your honesty and I’m sorry that the site appeared chaotic on the day. As you may be aware, the run-up to the March plate change is one of our busiest periods of the year, which can put additional pressure on space and scheduling. That said, it’s important that this doesn’t negatively impact our customers’ experience, and we are actively reviewing how we manage vehicle flow and booking volumes during peak times.
I’m pleased to hear that our Service team were friendly, although I’m sorry if they appeared under pressure; we certainly want customers to feel confident and comfortable when visiting us.
Regarding the loan car charge, we now operate a structured courtesy vehicle system with a fixed fee to help cover insurance and running costs. We understand this is different from previous arrangements, and we appreciate that not everyone will welcome the change.
We are confident that the site will feel far more settled and organised outside of the seasonal peak, and we very much hope you’ll notice a positive difference when you return in May. Your feedback is valued and helps us improve.
Made very welcome on arrival.
Made very welcome on arrival.
Hire car was ready.
Service and MOT completed.
2026年2月24日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Stephanie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good and efficient service
Good and efficient service, but shame about no free wash.
2026年2月23日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Michael, Thank you for your review. We are glad your overall experience was positive. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Service and parts team excellent as…
Service and parts team excellent as usual. It’s a shame after all the money you spend you don’t get a complimentary car was now that used to be a nice personal touch.
2026年2月17日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Tracey, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service by Billie Jane Finch…
Excellent service by Billie Jane Finch who sorted out my new car. The whole dealership provide great service
2026年2月17日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Charles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was done a lot quicker than…
Service was done a lot quicker than they told me so I’d arranged to be picked up and then they called after only 2hours was told wouldn’t be ready until way after 12 also when I picked up my car had not been cleaned this has always been done before so disappointing experience
2026年2月13日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Maxine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Friendly ,understanding staff
Friendly ,understanding staff, service quick and efficient, satisfied customer
2026年2月12日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have been a customer with Brayleys…
I have been a customer with Brayleys and their previous ownership at their old location for many years. The servicing has always been top rate and it was still the same in their new premises. If anything even more efficient with updates on the progress and completion at the time stated. Everything well documented and explained.
2026年2月10日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Graham, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Easy to park
Easy to park , person in car park and sales person ready to see me on arrival
2026年2月9日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Simon, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Nice People to do Business with
My wife and I visited Brayleys Hyundai to test drive a used Kona Hybrid. Johnathan organised 3 vehicles to show us, he was knowledgeable about the cars and informative.
I can highly recommend Brayleys Hyundai St Albans and Johnathan and I love my new Kona
2026年2月6日
自発的なレビュー
Brayleys Cars - Brayley Hyundai St Albans からの回答
Hi Stuart, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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