Brayleys Cars - Brayley Kia Enfield レビュー 

522
TrustScore 5段階評価の4.5

4.3

Great Cambridge Road 680, EN1 3WX Enfield, England, GB


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5つ星のうち5の評価

Jeni in sales and Louise in admin were so helpful in every aspect of me trading in my 3 year old Kia Picanto for a new one. Their personal service and knowlage made the whole purchase so easy.

5つ星のうち5の評価

I bought a car yesterday. Juhel Ahmed was the sales person. He was very helpful and knowledgeable regarding the product. An enjoyable experience. Thanks for employing people with that kind of expertis... もっと見る

企業が回答しました

5つ星のうち5の評価

I have been servicing my old-model Kia Niro for the past 3 years at Enfield Brayleys. Dawn Peer has always been great at servicing. She always takes extra care and attention, listens and tries to find... もっと見る

企業が回答しました

5つ星のうち5の評価

Brayley Kia had served us well for over 10 years - we’re on to our third Picanto from them and have never been let down. The service booking process and efficiency, buying a new car - everything is ea... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車修理店
  3. 中古車部品店
  4. 中古車ディーラー

当該企業による記述

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


連絡先

  • Great Cambridge Road 680, EN1 3WX, Enfield, England, 英国

  • 0208 419 1500

4.3

優良

TrustScore 5段階評価の4.5

522件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 31%に回答しています

通常1週間以内に回答

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4.3

すべてのレビュー

(522)

過去12か月のレビュー数: 3,169

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5つ星のうち5の評価

Excellent service

Excellent service in a record time

2025年8月20日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Enm, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

KIA Servicing Standards

Helpful and friendly staff particularly as it’s a very busy environment. Courtesy car was great. Phoned me as soon as the car was ready. Explained what had been done and my car had been cleaned. Great service.

2025年8月18日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Friendly and helpful service

Friendly and helpful service. Welcoming staff here. Service completed on time with plenty of notice for collection time. Made sure all paperwork was correctly filled out and logbook completed for the work before I left.

2025年8月18日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Graeme, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Professional Empathetic Caring Lady… KIA THE BEST

Professional Empathetic Caring Lady Kayley.
Communication very clear on my Kia
Updates perfect.
Thank you

2025年8月15日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Metin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Always a pleasure dealing with Enfield…

Always a pleasure dealing with Enfield Kia. I thought I'd booked a while you wait MOT but it was a day booking but they were happy to do it while I wait. So kind of them and really helped me out as had errands to run before travelling away for the weekend. Thank you.

2025年8月15日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Daniel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Having excellent helpful staff

Having excellent helpful staff. A special mention for Tracey, so helpful and kind. Went the extra mile. Thankyou

2025年8月11日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Anthony, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

Polite and helpful staff

Polite and helpful staff, you are made to feel very welcome and valued , .

2025年8月7日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Graham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Always polite and on time with the…

Always polite and on time with the service

2025年7月31日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Pamela, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

Thoughtful and professional service

Thoughtful, professional service, highly recommend.

2025年7月25日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Anne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち4の評価

Tried to book a collect & deliver servic MOT

Tried to book a collect & deliver service and MOT. Informed that Brayleys ‘don’t do ‘collect and deliver’ any more’. Instead I had to waste 3 hours driving there, waiting, and driving back. Disappointed with this change.
However when I reached Kia Enfield, the car was taken for service straight away and I waited 1.5 hours.
Overall a good experience. Shame no collect and deliver. Need to bring this back as may go elsewhere.

2025年7月29日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Selina, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち4の評価

Completed Service &MOT in a timely…

Completed Service &MOT in a timely manner and called me when the job was completed.
However, they said they could not do an update on my screen/ Sat Nav - it had to be booked separately and had to be paid for, I thought this was done until the car was under warranty and would be provided under a Service Plan I had.

2025年7月16日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち5の評価

Fantastic service

Fantastic service from Ahmed. Nothing was too much for him and he was just brilliant.

2025年7月25日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Giovanni, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち3の評価

THE CAR WAS NOT WASHED PROPERLY

THE CAR WAS NOT WASHED PROPERLY
I HAD ASKED FOR THE RADIO BUTTONS TO BE CHECKED AS IT GETS JAMMED THEY DID NOT CHECK THAT

2025年7月4日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hello and thank you for your review. We have raised these issues with the site's management team who will arrange to make contact with you.

5つ星のうち5の評価

The lady Dawn very experienced at her…

The lady Dawn very experienced at her job.the service was good.the admin side are on the ball.overall I was satisfied with the service provided.

2025年7月18日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Kia Rio recall

Very friendly & helpful staff. Good environment and job done quickly

2025年7月16日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Wendy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち3の評価

I book my car long time for mot and…

I book my car long time for mot and service and I dropped my car 8.10 in the morning and I was second person and did not get text message or email so I ended get taxi which costed money at 5 pm and when I got there I was informed car is in workshop so and it got finnished at 17.55 so I am not sure how this works as I was last person to collect as mort cars came later and all got done before they done my car

2025年7月10日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Thank you for your review. By way of explanation, standard appointments are scheduled to be with us through the day, to allow the most efficient workshop loading. However, while-you-wait appointments are available on request.

5つ星のうち5の評価

Very helpful and efficient receptionist…

Very helpful and efficient receptionist and the recall repair was completed in under 30 minutes.

2025年7月7日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

The usual high standard

The usual high standard
Staff always very friendly and helpful

2025年7月8日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Hi Richard, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち1の評価

I make an appointment 4 Months ago for MOT , Service, recalls and a repair that an other a part to be done on my Car . On the day in my appointment I arrived at 8:30Am, the was two receptions at the

I make an appointment 4 Months ago for MOT , Service, recalls and a repair that an other a part to be done on my Car . On the day in my appointment I arrived at 8:30Am, the was two receptions at the desk, given attitudes to each other and rolling eyes to each other I felt uncomfortable .
3 hours later come back to collect my Car u was told that my Mot and Service was done, and thete can’t fix the recalls and the part didn’t arrive . I was unhappy whit the service Brayley Kia Enfield the receptionist was unprofessional and the Service was very Poor.
Unfortunately my car wasn’t washed as well,.
Very disappointed

2025年7月1日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Thank you for your review. We are sorry to hear that you were unhappy with your experience on this occasion.

5つ星のうち3の評価

Good team but always forget something

I was there for my car servicing and to fix door rubber which was pre booked. In the morning they also add a aircon treatment. I was happy about that. They did the service and aircon but didn’t bother to look for the door rubber. Beside that when I was there for other service I also added a MOT. That time they did only service but forgot about MOT. So I think there is something wrong with their management of the work.

2025年6月25日
自発的なレビュー
Brayleys Cars - Brayley Kia Enfield ロゴ

Brayleys Cars - Brayley Kia Enfield からの回答

Thank you for your review. We are sorry that your experiences haven't been 100% and will review this with the site's management team. We have asked a member of the service team to contact you regarding the outstanding door seal issue.

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