Brayleys Cars - Brayley Suzuki Hendon レビュー 

99
TrustScore 5段階評価の4.5

4.3

The Hyde Estate Road, NW9 6JX London, England, GB


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5つ星のうち3の評価

A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.

企業が回答しました

5つ星のうち5の評価

Been coming to this Suzuki dealership for years and they always look after us. Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts u... もっと見る

企業が回答しました

5つ星のうち5の評価

Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車修理店
  3. 中古車部品店
  4. 中古車ディーラー

当該企業による記述

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


連絡先

  • The Hyde Estate Road, NW9 6JX, London, England, 英国

  • 02082004040

4.3

優良

TrustScore 5段階評価の4.5

99件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 31%に回答しています

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4.3

すべてのレビュー

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過去12か月のレビュー数: 3,071

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5つ星のうち5の評価

Service and MOT completed to…

Service and MOT completed to satisfaction.

2025年7月24日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

Bradley Suzuki Hendon is the place to get your new car.

Bradley Suzuki Hendon is the place to go when buying a used car.
Today I bought home my Suzuki Ignis, I'm a very happy & satisfied older customer. I was given Excellent service, from Reiss Tailor the sales executive. He was very professional, very knowledgeable about the car and very patient. I had lots of questions and he was able to talk me through all the paperwork’s, he sat with me in the car and talked me through everything.
Consequently I was able to drive off that forecourt with confidence.
Thank you Reiss.

2025年7月25日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Patricia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち1の評価

Robert ward called me incorrectly by my…

Robert ward called me incorrectly by my surname.
He failed to address my problem.
He I believe, is based at Hendon branch, London. I have been in touch with Honda as he suggested, and I am sure he'll be hearing from Honda themselves. I kindly await the reply.Cliff.

2025年7月24日
自発的なレビュー
5つ星のうち4の評価

Car service

Always pleasant staff. Work carried out along with good explanation. Only negative was that I didn’t get a call when my car was ready for collection and when I called on a few occasions to check myself, the phone was never answered. Not the teams fault as it’s very well noticed now that they have done away with the receptionist that would always meet and greet you on arrival. Not a good move Brayleys. This was always a bonus, having that human touch.

2025年7月14日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Karen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち5の評価

Friendly staff

Friendly staff, job well done

2025年7月7日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Heather, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

The gentleman who dealt with me…service reception

The gentleman who dealt with me explained everything very well and was very easy to talk to.

2025年6月30日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Great service from Brayley’s

Great service from Brayley’s. Prompt, efficient and friendly. Pleasure to deal with.

2025年6月13日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Andrew, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Helpful courteous employees

Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to collect. Car cleaned which is much appreciated although tailgate still had quite a few streaks on it.

2025年6月11日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Anne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち4の評価

Comfortable environment

Comfortable environment
Helpful staff, have a drink while you wait.

2025年4月11日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Nevin, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Knowledgeable and friendly staff

Knowledgeable and friendly staff and not pushy.

2025年4月9日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Jimbo, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Speedy

Speedy, personable and professional

2025年4月9日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Sarah, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Thank You Brayleys Cars!

Just had an extremely good experience when my Suzuki Inglis went in for the first service. The service was completed much sooner than anticipated, allowing me extra time for my busy day! Many, many thanks to Brayleys Cars!

2025年3月28日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Ruth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Exceptional Customer Service

Everything what I would expect from an exceptional customer service and more.
Buying a new car can be stressful experience but the guys at Brayley Suzuki Hendon made it smooth and easy.
Taeko, NW9 6AE

2025年3月22日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Taeko, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Friendly and efficient welcome

Friendly and efficient welcome. Pleasant waiting area with drinks available. Work completed quickly.

2025年3月18日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Michael, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Brayleys Suzuki Hendon is a very good…

Brayleys Suzuki Hendon is a very good company. The service is excellent and the members of the staff are very professional, friendly and helpful.

2025年3月12日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Gloria, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Excellent professional technical and…

Excellent professional technical and customer service from start to finish.

2025年3月10日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Mairead, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

5つ星のうち5の評価

Fantastic experience with Suzuki!

All the staff were incredibly helpful and took the time to explain everything in detail, especially Robert.
He made the whole process smooth and stress-free. I’m so happy and excited with my new car - thank you!

2025年3月5日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Hi Aida, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Bradley’s Suzuki Service dept Hendon

Hardik Parikh was polite, helpful and answered my questions clearly. When I asked him to show me how to operate a function on my car effectively he happily obliged. He is a credit to your company.

2025年2月18日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち3の評価

Disappointed at the end

The person at Suzuki Service Reception explained everything well and was quite courteous. However, the person who brought me back my keys and took the payment did not explain anything just took the payment and said my car was outside. It was only after I went over the document myself that I found an 'urgent' tick on brake pads which should have been communicated to me straight away. I was quite disappointed and did not feel appreciated as a loyal customer.

2025年2月17日
自発的なレビュー
Brayleys Cars - Brayley Suzuki Hendon ロゴ

Brayleys Cars - Brayley Suzuki Hendon からの回答

Good Afternoon HE

It was disappointing to read your comments, please accept my apologies for this situation, unfortunately you have not submitted any contact or vehicle details, please send me your vehicle registration number, my email address is: robert.ward@brayleys.co.uk, I will personally look into this and respond accordingly.

Best Regards

Robert Ward
Aftersales Manager

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