Brick Borrow レビュー 559

I want to begin by saying I love the concept of BrickBorrow. Unfortunately the execution is not worth the money paid (and often you won't be able to receive the sets they advertise).

I foolishly paid for a year up front as it worked out cheaper than the monthly, and upon joining as a customer, the concept of borrowing 12 sets a year for £120+ seemed too good to be true.

I joined in July, and in the 6 months that I've been signed up, I've not once been able to borrow a set I've actually wanted to build.

I have 3 pages worth of 'Favourites' where you can subscribe to email reminders when the sets are available. Bear in mind that most sets are 'being built' which means people are borrowing them and you'll have to wait for them to be returned. Even when you get the email notification, it doesn't matter how fast you are to signing in etc, you'll never be able to borrow the sets. You tend to get an email at around 3:30pm so even when you know the cadence, good luck!

It's for this reason that I cannot recommend new customers. Their customer service is fast, responsive, empathetic etc, but the platform isn't there yet.

There's no concept of queuing, or even being put onto a waiting list so eventually you could be chosen to receive the set you want. I'm actually starting to think they advertise the famous sets (the bigger star wars, Lord of the rings, Harry Potter, Disney sets etc) but don't actually have them to borrow? I've never seen sets like the ship, Simpsons house, grand piano be 'available' in the 6 months I've subscribed.

I've built 3 sets which I guess I've got my money's worth technically, but you're getting the bottom of the barrel scraps that no one else wants to build.

On top of this, you need to pay £5 to have it delivered per set + having to go to Royal Mail etc, so it's not exactly cheap both time and money wise.

I've had multiple debates with their support team who have been great but they cannot solve these issues on availability. Their only advise was to wait for the email notification for when items come back available, well I've now specially held off on ordering new sets (that I don't want to build), in favour of sets I do want - I didn't mention that sods law would happen when you can't order more than 1 set at a time, so you block yourself the opportunity to get the set you want!

Even asking for a refund for the remaining months was impossible for them, despite me not getting any use out of the service!

I urge people who are interested to try on the monthly basis, but with the caveat that they'll have to spend +£5 on a set they're not interested in building per time.

You're honestly better off buying the Lego set you want, I know it's more costly but at least you'll enjoy the product...

Avoid until the platform has the option to reserve. Imagine signing up to a streaming platform only for the film/series you're interested in watching cannot be watched until someone else finishes it first. Better yet, you'll have more luck getting Glastonbury tickets than securing your favourite set...

My son mainly loves to build Lego sets and then isn't interested in them anymore, so renting is perfect for us! Most of the sets do have a few pieces missing which is annoying, but as we have our own Lego we can usually find suitable parts to complete the builds.

Absolutely brilliant service efficient and friendly very good experience had a wonderful build and will be looking forward to my next one 100% recommend this service for all ages

We are new customers to Brick Borrow. Signed up initially with a promotion that was running...and after that we have a 3 month subscription bought as a Christmas gift to use.
Lots of sets to choose from.
Arrived packaged well.
Easy to follow instructions for returns.
Excellent customer services!
Looking forward to builds without having to buy more shelves to display our creations.
Amazing concept, would deffo recommend.

We subscribed for my Lego obsessed 11 year old son, and he absolutely loves it! He’s built 12 sets in the past year, which would have cost hundreds, but a brick borrow subscription works out so much cheaper! It’s great value and a definite hit in our house!

Incredible experience. Lovely staff, lovely community and a great way to experience totally new Lego !!! If only we weren’t moving abroad I would have stayed for years to come !!! Thank you Brick Borrow !!!

Such an excellent idea, ive borrowed a couple of sets so far and each time delivery is quick and efficient. I had a couple of pieces missing in one set, emailed to let them know and had an email back within minutes to say it will be sorted, so cant fault thier communication at all.
You can only borrow smaller sets to begin with to show you can borrow responsibly and after 3 months you can start borrowing bigger sets which is understandable in my opinion.
Highly recommend brick borrow, you can borrow the sets you have always wanted without your hobby costing thousands.

This is such a great idea. I was bought this as a present but I would say it’s worth every penny and recommend to anyone who likes a bit of Lego! It’s ideal because you get the satisfaction of completing a set but then don’t have the dilemma of storing it and it’s also much cheaper than buying many quite frankly expensive sets so gives you the opportunity to complete sets you wouldn’t usually get your hands on!

Such a fantastic service. A great opportunity to build some fantastic lego sets at a very reasonable price. Quick turnaround of only a few days when sets have been returned and I love the notify me when available function on the website too. Would recommend to anyone who loves building Lego, especially those who don't have lots of storage space (like me!).

Bought my husband a years subscription and he has just finished his first box. He is delighted!
The customer service is great, something that stood out to me before ordering and if that continues as they grow then they are on to a winner.
Any problems they are happy to help and always happy to answer questions.

Great way to build Lego without the hassle of finding somewhere to store it and let it grab dust. Minor issues that are solved by excellent customer service

I love Brick Borrow! I bought a subscription for my husband, Steve for Christmas (he got it early) and he is already on his third build!!! Steve loves Lego but once he had built them we never had space to display them. Now that isn't a problem. Once he has finished I snap a photo and then we return it and get something else.

I also have to say their customer service is brilliant. Any small issue or query is answered quickly and in a friendly manner. I honestly cannot recommend this company enough.

Brick Borrow is a fantastic service to enable me to really enjoy some brilliant Lego sets and the process of making, without the expense and the challenge of where to keep the models! I've really enjoyed it over the last few months and it's a great thing to do with my kids. Only wish they had more sets!

Our daughter Isabella loves lego. She’s been doing 18+ set since she was 5 we have so much Lego on display and have now run out of room. This subscription service is amazing - it gives Isabella an opportunity to build multiple large sets all year round.

Great service. Occasionally sets are missing 1 or 2 small bricks but sets can be completed without missing bricks.

Customer service is great. I had an issue where a set got lost in the mail, and brick borrow was very friendly and quick to help in getting me a replacement.

Amazing concept. Fast delivery. Will save you hundreds of pounds if you get through Lego as fast as my daughter!!

Brick borrow is absolutely amazing. Great service. All have 1000s LEGO’s sets to hire.
Can’t fault this company , absolutely 100% outstanding & would definitely recommend to any parents with young or actually just children / young adults. Brilliant

Wow this company was an amazing find! Item arrived in just a few days despite it being the days before Christmas. Well packaged and with clear instructions on how to return the set when I was finished. Can't wait to make my next order and would highly recommend to anyone with an interest in Lego but doesn't want the hefty pricetag.

Totally enjoy

Great selection of Lego sets so there’s something for everyone. Easy process to order and return sets.