I've had great experience. I have a lot of trouble with technology and the customer service thru text messages walk through everything I needed. I didn't have to wait within minutes I responses. And i... もっと見る
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レビュアーのコメントを見てみましょう
Today as a matter of fact. My daughter said she was just going to a specific place but the system notified me other. Called my daughter to come straight home. I love this system. Very accurate. Thank... もっと見る
I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... もっと見る
企業が回答しました
Excellent tracking device, easy to install and connect to the mobile . Working on Audi Q7 since 3G network was shut down.
企業情報
当該企業による記述
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
連絡先
5718 W. 79th Street, 46278, Indianapolis, 米国
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
優良
948件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good Service
Thanks for helping me with my issues. The text help was very convenient. I called the number last night outside of business hours and then got a text back in the morning. That was very helpful as my days are very busy. Mervin was the rep who helped me. He did everything in a timely manner, he was able to solve my problems, and he was very nice about it. I appreciate that. Thanks!
2026年6月24日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We’re glad to hear that being able to reach us by text made it easier for you to get support with your busy schedule.
Mervin will be pleased to know that his timely assistance and friendly approach are appreciated. We will gladly pass your comments on to him.
Very accurate and efficient
Very accurate and efficient, able to locate my vehicle while my child was using it.
2026年6月8日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re glad the device has been accurate and reliable for you, especially in helping you locate your vehicle when it was in use.
We appreciate your support and are always here whenever you need us.
Tracking device
Mervin helped me this morning to track my device and find out why it wasn’t working.
They are very responsive and it’s an easy way to communicate through text. If you ever need assistance you simply text and they respond quickly and efficiently during business hours. Thank you for your help Mervin!
2026年6月17日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We appreciate you recognizing both Mervin’s help and our SMS support. It’s great to know it’s making things easier for you.
We’re glad we could assist you, and we truly appreciate your support.
BrickHouse security tracking devices…
BrickHouse security tracking devices are the best! I've been using mine for like 4 months and it has been perfect. They are very easy to communicate with. If you're like me and don't like talking to people on the phone you can just text message them and they get back with you very quickly just like today I spoke with "Mervin" and I took care of my request ASAP! I highly recommend BrickHouse!
2026年6月16日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your kind feedback! We are thrilled to hear that your GPS device has been performing well and providing you with a seamless experience over the past few months.
It's wonderful to know that being able to contact us by text has made things easier for you. Mervin will be glad to hear that his quick assistance made a difference. We truly appreciate your recommendation and the trust you have placed in BrickHouse Security.
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your kind words. We’re glad to hear you’ve had a positive and dependable experience with us.
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We’re glad to hear you’re happy with the devices and appreciate your support.
My experience was wonderful
My experience was wonderful. The customer service they were nice. They were experienced with their work and Mr. Keen he was so professional he got his prompt and everything correct I would recommend anyone to do business with this company with the employees that you have. Thank you so much for your help to whom this may concern.
2026年6月9日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your thoughtful feedback. We’re pleased to hear that you had a wonderful experience and felt well taken care of by our customer service team. Mr. Keen will be happy to know his professionalism and prompt support stood out to you.
Your recommendation means a lot to us, and we sincerely appreciate your trust. We’re always here whenever you need support.
The tracker came as advertised
The tracker came as advertised. It was easy to use , even for me. The tracking was amazing! It was within a few feet of the address and even gave the address. Such a great value i couldn't believe it. Customer service was an actual human which answered my questions easily.I bought 2 and theyre still tracking after 2 months with no recharge.
2026年6月9日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience. We love hearing that the tracker was easy to get started with, delivered the accuracy you were hoping for, and is still going strong after two months without needing a recharge.
It's also great to know our support team was able to answer your questions. Thank you for choosing BrickHouse Security and for putting your trust in us!
Czarmaine Is very professional and have…
Czarmaine Is very professional and have been super helpful answering all the questions I have regarding my account. We are currently using Spark nano 7 GPS tracker to keep track of our vehicle. Highly recommend
2026年6月6日
自発的なレビュー
Great customer service always
Like always customer service is so great every time I need it Kevin who helped me this time did great I just need to remember to turn off my device after charging it so that it works properly thank you Kevin for reminding me that cuz I haven't been doing that thank you so much are you really appreciate you guys great service great customer service thank you once again Kevin
2026年6月6日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your continued support and for sharing this! We're grateful to hear that the quality of service has remained consistent each time you've reached out. Kevin will be pleased to know that his guidance helped you get your device working properly again. We look forward to being here whenever you need us.
BrickHouse Security / BrickHouse GPS からの回答
We are glad to hear that our GPS product is delivering reliable performance and accurate tracking. Thank you for choosing us!
The GPS tracker works great
The GPS tracker works great — accurate location updates, easy setup, and reliable real-time tracking. Battery life is solid and the app is user-friendly. Gives great peace of mind knowing I can check location anytime.
2026年6月4日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We're pleased to hear that your experience, from setup to using the app, has been seamless and dependable.
Our goal is to provide accurate and reliable tracking information you can count on, and we're happy to know it's helping you feel more confident and at ease.
This is a great product
This is a great product. The people behind it are also very helpful. Kelvin was very helpful in assisting me. Thank you!
2026年6月4日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We work hard to deliver products our customers can rely on, along with support they can count on.
We're glad Kelvin was able to assist you and appreciate you recognizing both his help and our team's commitment to service.
the experience was fast and great
the experience was fast and great. Trish got me exactly what i am looking for in a timely manner. cancelled the ones i dont need and quickly ship the ones i need. Thank you for all her helps.
2026年6月2日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience! We understand that needs can change, and we’re glad that Trish was able to assist you with those changes to ensure you received exactly what you needed. We will be sure to pass along your appreciation to her.
Always fast service
Always fast service Czarmaine assisted me today she was exceptionally great
2026年6月1日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for acknowledging Czarmaine's assistance! We're glad she could support you and maintain the fast, reliable service you've come to expect from our team.
Great customer/technical service
I was having trouble making some changes on the app and got connected with their customer service.
Trish responded almost immediately and was very helpful in getting me the information I needed to solve my problem.
Also the tracker I have and the app are working wonderfully
2026年6月2日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We are happy to hear that Trish was able to assist you quickly with the changes you needed in the app. We’re glad that everything is now functioning smoothly and that you are satisfied with both the tracker and the app. We will make sure to pass along your appreciation to her.
I was assisted by Marvin who answered…
I was assisted by Marvin who answered all of my questions. He did so in a very professional manner and he was very knowledgeable in his product.
2026年6月2日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We're glad to hear Mervin was able to assist you and answer all your questions professionally. We'll be sure to pass along your kind words. We're here if you need any further assistance.
I love how you can track in real time…
I love how you can track in real time and see what time they stoped and you can make boundaries and see what time they entered and even when they leave. You can even hid the tracker under your car and it won’t be detected by any or so app or device, thank you brick housing security!
2026年5月20日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
We're glad to hear that you're finding the tracking features valuable, particularly the real-time monitoring and the notifications you receive when vehicles enter or leave designated areas. It is important to us that you feel informed and confident in your tracking. Thank you for choosing us and for sharing your experience!
I'm sure their GPS services are great…
I'm sure their GPS services are great if you're made of money, but if you buy one of their GPS tracking online, you're basically forced on one of their monthly or yearly plans, you'll buy a GPS offline with the intention of paying $20-40, and if you decline to sign up for their $400 a month plan they swindle you out of $81 a month.. until you force them to cancel your membership..
I wouldn't know how good the GPS tracking devices because I never got to use it for its intended purposes because of dealing with their hidden predatory business practices.
They won't give you a return address either they'll b******* you and b******* you until you've run out of time to return your device to them..
2026年5月30日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Aaron, please check your email and voicemail. Our customer service team has been trying to reach you, and we have a full refund ready for you as soon as you confirm that you’d like to send the device back.
I’m sorry for the frustration here. I realize that with the hardware on sale this month at such a low price, you may not have read every detail on the page before purchasing.
Real-time GPS trackers do require an active cellular and cloud software service in order to provide live location data, and that service plan requirement is disclosed in multiple places during the purchase process, including on the product page, in the cart, and again at checkout when selecting a plan.
That said, we do not want you to feel stuck with a product or service you did not intend to buy.
Please reply to our customer service team, and we’ll take care of the full refund for both the hardware and the service fee.
If you still need a real-time GPS tracker, we’d also be happy to help you choose the right plan and make sure you get the level of service and support you expected from us.
-Todd
Founder & CEO
BrickHouse GPS
Reliable and great customer service!
Reliable and great customer service! "Czarmaine" is the agent who assisted me. Thanks for the quick and speedy assistance
2026年5月29日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you! We’re pleased to hear that you received prompt and helpful support from Czarmaine and that you are satisfied with our service overall. We appreciate your trust and are always available whenever you need assistance.
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