Today as a matter of fact. My daughter said she was just going to a specific place but the system notified me other. Called my daughter to come straight home. I love this system. Very accurate. Thank... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've had great experience. I have a lot of trouble with technology and the customer service thru text messages walk through everything I needed. I didn't have to wait within minutes I responses. And i... もっと見る
I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... もっと見る
企業が回答しました
Excellent tracking device, easy to install and connect to the mobile . Working on Audi Q7 since 3G network was shut down.
企業情報
当該企業による記述
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
連絡先
5718 W. 79th Street, 46278, Indianapolis, 米国
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
優良
946件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love this service!
2026年7月20日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you! We're delighted to hear you love our GPS service, and we sincerely appreciate your support.
Customer service Rep Mervin was…
Customer service Rep Mervin was extremely helpful and helped me navigate to satisfy what I needed.. Brickhouse is hands down the best for me and my family and Mervin was like family to me.
2026年7月16日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re glad to hear that Mervin was able to guide you through what you needed and make the process easier for you. It means a lot to know that you consider BrickHouse Security the best choice for you and your family.
We'll make sure that your appreciation is passed on to Mervin and the rest of the team!
The customer service person Mervin
The customer service person Mervin , was very professional and polite easy to talk to and patient. He was good at letting.me know what was going on when I was waiting. And return my text with solution.
2026年7月15日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re glad Mervin kept you informed throughout the process and made sure you knew what was happening while you waited. It’s great to hear that his patience and clear communication made the experience easier for you. We’ll be sure to share your kind words with him.
Amazing customer service
The customer service team is very knowledgeable and helpful I had thought I deleted one of my devices being monitored along with all the data. Not having access to the device I was in a panic. Tech support was amazing. They quickly reasurred me nothing was lost, got me reconnected walking me through the software step by step. Making it so easy. They didn't make me feel like I was a bother, they weren't irritated. They were happily helpful and patient. Brickhouse Security deserves all five of those stars!!
2026年6月5日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience. We understand how worrying it can be to think that your device and its data might be lost, so we're pleased that our support team was able to reassure you and help you reconnect. We're especially glad to hear that they took the time to guide you through the process and made you feel supported along the way.
We will make sure to share your kind words with the team. Thank you for choosing BrickHouse Security!
Great Service
Great Service, location is always accurate! Will recommend to anyone who needs to locate their pets or love ones.
2026年6月24日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We're glad our GPS service helps you stay connected with your pets and loved ones. We appreciate your recommendation and are always here to help if you need anything.
I have used brick house security's app…
I have used brick house security's app and services for several months now, with very few minor issues with there systems. The app and system works excellent and would highly recommend. The best part is there on point, and emediate customer service department. Special shout out to (mervin) excellent customer service!
2026年7月8日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
We appreciate your feedback. We're glad our team provided you with the support you needed. Thank you for choosing us! We're always here to help.
Brickhouse is my go to for security
Brickhouse is my go to for security. Mervin was easy to deal with and easily solved my issue. They always supply great customer service.
2026年7月8日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your continued trust in BrickHouse Security! We truly appreciate that we have become your preferred choice. We're glad that Mervin was able to resolve your issue quickly and make the process easy for you. We will definitely share your kind words with him.
The service i needed was there fast and…
The service i needed was there fast and on point! As far as im concerned that's not only what I need , it's just great service all around , one can't ask for anymore
2026年6月25日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re pleased to know that the support you received was timely and met your expectations. We appreciate your recognition of our team’s efforts, and we are always here to assist you again.
He was excellent at showing me step by…
Kelvin was excellent at showing me step by step all the features I wanted to add also he was very patient and made sure all my questions were addressed admittedly.
2026年7月2日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience. We're delighted to hear that Kelvin took the time to guide you through the features of your GPS device, ensuring you felt comfortable using them and maximizing its potential. We will be sure to let him know how much you appreciated his patience and support.
You guys have a STAR
You guys have a STAR! On your hands with Mervin! He was so patient and knowledgeable! He was able to get me up and running in no time… I truly felt him holding my hand. Thank you. For being so kind to this old Vet!
2026年7月1日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your thoughtful review. We're pleased to hear that Mervin guided you through everything with patience and care. It's important to us that you felt supported every step of the way, as this is the kind of experience we aim to provide. We'll make sure your feedback reaches him. Thank you for your service, and thank you for your trust.
I had a fantastic experience
I had a fantastic experience. The customer service was exceptional, and Trish was especially wonderful to work with. She was friendly, responsive, knowledgeable, and went above and beyond to make sure everything was taken care of. I truly appreciate the outstanding service and highly recommend Brick House GPS.
2026年6月30日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
We're glad to hear that Trish made your experience feel seamless and well-supported. Her dedication to assisting customers is something we genuinely value, and we will be sure to pass on your appreciation to her. Thank you for choosing our GPS services and for your recommendation!
I love my Spark Nano GPS trackers
I love my Spark Nano GPS trackers, I had some questions about them and I talked to Trish and she helped me with everything I needed. It is great to talk to a person and not a robot
2026年6月30日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We’re thrilled to hear that you’re loving your Spark Nano GPS trackers and that Trish was able to provide the answers and assistance you needed. It makes us happy to know our team gave you a more personalized support experience. We will be sure to pass along your kind words to her.
Easy to use platform
Easy to use platform, when I ran into difficulties reactivating Kelvin was AMAZING at helping me with that. Very responsive as far as customer service! Couldn't be happier with my choice of companies.
2026年6月30日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We're glad to hear that the platform has been easy to use and that Kelvin was able to help you reactivate your service quickly. We'll be sure to inform him of your appreciation for his responsiveness and support. We look forward to continuing to assist you.
I have looked for GPS trackers and…
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of range the tracker does not work. The GPS tracker that I got from BrickHouse does not use BlueTooth and works exactly as advertised. The installation was easy. If I ever need another GPS tracker, I will go with BrickHouse!
2026年6月26日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
We appreciate you allowing us to provide the GPS solution you were looking for. We’re glad our devices, which doesn’t rely on Bluetooth range limitations, is giving you the reliable performance you expected. It’s also great to hear the installation was easy.
Thank you for choosing BrickHouse Security, and we’ll be here whenever you need us.
This was the easiest purchase I have…
This was the easiest purchase I have made.
My elderly Dad has gotten confused a couple of times and this system is perfect for us. I can set up a fence and know when he leaves home and when he is back.
The pricing was simple to understand and less expensive then some others.
I would tell everyone with a loved one that still wants to be independent this is the way to protect them.
2026年6月16日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing this with us. We’re grateful to hear that our GPS solution is helping you stay connected with your father while supporting his independence and giving your family greater peace of mind.
We’re also glad the setup and pricing were simple and easy to understand. Thank you for trusting BrickHouse Security with something so important and for recommending us to other families seeking a way to support their loved ones.
Mervin was extremely helpful with my account login issue
Mervin was extremely helpful with my issue of being able to login and access my new tracker. Very fast responses and clear directions on what to do in order to get the correct app and login and see the tracker and monitor.
2026年6月25日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience. We're glad that Mervin was able to help you resolve your login issue and guide you through setting up the correct app to access your account. We will be sure to pass along your kind words to him.
BrickHouse Security / BrickHouse GPS からの回答
We're glad to hear everything was good. Thank you for your support and for choosing us!
Good Service
Thanks for helping me with my issues. The text help was very convenient. I called the number last night outside of business hours and then got a text back in the morning. That was very helpful as my days are very busy. Mervin was the rep who helped me. He did everything in a timely manner, he was able to solve my problems, and he was very nice about it. I appreciate that. Thanks!
2026年6月24日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We’re glad to hear that being able to reach us by text made it easier for you to get support with your busy schedule.
Mervin will be pleased to know that his timely assistance and friendly approach are appreciated. We will gladly pass your comments on to him.
Very accurate and efficient
Very accurate and efficient, able to locate my vehicle while my child was using it.
2026年6月8日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re glad the device has been accurate and reliable for you, especially in helping you locate your vehicle when it was in use.
We appreciate your support and are always here whenever you need us.
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