Britannia Hotels レビュー 

As far as I know, I have only ever knowingly stayed in one Britania Hotel in my life and that was on the 13th December 2025 at the Grand Burstin Hotel in Folkestone. Knowing the town very well, I knew it had a bad reputaion and one of my cousins stayed here for one night several years ago, and he didn't have a good experience. Anyway, I thought I would take a risk as it was for only one night and they do except dogs, although I paid £20 for my two to be in the room for only about 9 hours to sleep on the floor and they left no mess or didn't cause any damage.

I got back to the hotel late after meeting friends for Christmas celebrations, only to find that they was no water at all coming out of the hot water taps in my ensuite. I went down to reception to report this. An engineer came up to my room, but was unable to fix this, so I had to move rooms at 1.30 am in the morning. So I didn't get to bed until getting on for 2 am.

In the morning when taking a shower I found the mixer tap in the bath would not stay in the shower position, so I had to force it to do so by tying a platic bag around the lever.

I went to reception to report this and complain about this and the issue with no hot water, causng me to have to move rooms at 1.30 am, and wanting to receive compensation for my inconvenience and delayed sleep. I was told that complaints must be made in writing to the Customer Services email address.

I sent my compaint once I was back home. I received an apology, but the only compensation was a gesture of goodwill offer of an free upgrade to a balcony room if I should choose to stay with them again, but only if I booked directly with them, and not via Hotels or Booking,com, so I would probably pay a highher price. Also, they assume that after my bad experience, that I would want to stay with them again to benefit from a room upgrade.

Ten days ago I emailed back rejecting the offer and stated that I had expected a small reasonable refund of £15, and not a voucher or credit note. This request has been totally ignored.

There was also issues with the the parking, which you have to pay for. It took me ages to find one last parking space, which was arkward to get into. I read on previous reviews that guests paid for parking, left the car park, and when they returned, no spaces were available. Luckily when I parked, I didn't need to go anywhere until I checked out the following morning.

Apart from the issues with the plumbing in both of the rooms, both were actually nicely furnished and seemed to be clean, which I must admit was a pleasant surpise, especially considering the hotels poor reputation, so for that reason I have given them two stars. I did not try the all you can eat breakfast, because dogs are not allowed in the retaurant and must not be left in the bedrooms unattended, so I cannot rate the quality of the food. .

I booked a suite at the meon valley hotel & country club in october,the room was freezing cold so I asked at reception what at the problem was to be told the heating would not be switched on till later in the year.We were offered an extra blanket.My Wife and I slept in Our clothes to keep warm.the staff wore winter jackets using the sleeves as gloves and wooly hats.PLEASE,PLEASE CHECK BEFORE BOOKING THAT THE HOTEL WILL BE HEATED.Britannia Hotels have turned the hospitality sector back to the 18th century and wish I had checked the reviews before booking .

Booked online through there website and receptionist asked if we had a booking so I showed email confirmation stood there like a lemon till she eventually found it, sent to wrong floor as the suite wax 3rd floor, went for drinks at the bar and had to clean our own table from old food and drinks as the staff was minimal, not the best experience at Hollings Hall Shipley.

Among the worst hotel experiences I’ve endured in over 30 years of travel. The so-called “twin executive” room at the Manchester Britannia was dated and uninviting. The single-glazed window overlooking one of the busiest streets in the city centre wouldn’t close properly but neither would it open for ventilation. Check-in was more like military registration, with notices demanding photo ID (on pain of refusal of entry) that wasn’t mentioned in the booking confirmation. Re-entry at night was subject to showing the key card to a rude security guard. There was no room service and, far worse, not even the option of room cleaning. Most or some of this would have been excusable if I hadn’t been charged over £160 per night without breakfast. Never again.

I booked into room 105 at the Prince of wales southport.

The room was atrocious there was 3 wide cracks in the walls, 1 in the bathroom 2 in the bedroom that let cold air in. The bed was lumpy and the cover barely covered the bed.

The floor was uneven and the wardrobe was screwed to the wall to stop it falling over.

We had less than 2 hours sleep.
We complained to the reception the day after and all they offered was free parking.

When we complained via revolver they said the receptionist offered us different room when we booked in. A lie as we didnt inform them until the following day, then offered us 25% off any stay.

When we pointed out there error and lie refused refund of any type because we stay in the room overnight.

We made a booking via booking dot com, which was advertised as Free Cancellation up to the day before arrival. Two days before however, they sent an email informing us we ‘MUST’ check in online via their website, so that’s what I did. Unfortunately the next day my partner became ill and we had to cancel. I cancelled the booking on booking for com and got charged for the first night, which I expected. We then didn’t receive a refund for the remainder of the booking! After contacting them, they informed me that because we’d used their online check in function, we wouldn’t receive a refund. So we were charged an extra £42 as well as the original full booking cost. After phoning them, the receptionist said she’d pass it on to management and try and get our £42 back - not good enough! We’ve stayed with Britannia dozens of times and always excused their other issues most of which are well known, because we like their old buildings and locations. And despite the horrific way they’re managed, we’ve always found their stuff to be decent. Overworked and underpaid no doubt but decent. We’ll never stay with this deceitful excuse for a company again!

I’d give it zero stars if I could, after basically being ripped off

Britannia hotel leeds bradford airport.
Very rude staff to another member of staff and witness by a manager laughter and smicked in my face. Terrible staff member.

Britannia hotel in Birmingham.
Well what can I say the hotel is in drug/piss ally. No parking at this hotel
Staying for 4 nights with hubby .
On entering,the hotel looks fantastic, although reception toilet out of order and still was when we left.
But after getting to our room all went down hill ,grubby carpet,stained chair (blood)mould on bathroom ceiling .
After reading the note on wall about there is complimentary water,biscuits and robes in room .no sign of them .
I must say the bathroom looked liked it had been recently renovated, nice hand-wash dispenser (empty) shower gel dispenser (empty).Be careful of slipping in shower . No bulb in lamp in room
A note in reception says to tell them if they want room cleaned let them know before 10 in morning ( I wasn't planning on be out by then) so I asked the night before , wanting to make sure the message was passed on I mentioned when we went out at 11 ish the next morning but they knew nothing about it but said they would sort it ,got back, no housekeeper had been ,so back down to reception where I was told housekeeping had left and it would be done next day ,so I asked for toilet rolls, clean towels ,coffee,milk sachets and for bin to be emptied. Was told to leave rubbish outside door .(was collected at 1 in the morning i only know this as it woke us up chucking our wine bottles in a bag)
A member of staff brought it all up 2 toilet rolls✔️ 9 sachets of coffee 2 milk lol 6 hand towels no bath towels .
Next day we went out returned at 4 no room cleaned ,I said no more to them as we were leaving next morning ( check out is 10 🤔)
Went back out at 4.30 came home and room had been cleaned honestly couldn't make this crap up .
We were on the 9th floor only 1 Lift working .so waiting ages every morning to get lift as it kept stopping for people in lower floors the retuning to ground floor.
I cannot comment on bar or restaurant as we did not visit.
The staff were polite but spent most of the time out the back chatting

This hotel is a complete scam. They never mentioned the city tax during booking or check-in, and only demanded extra money after my stay. That’s not just bad service — that’s straight-up dishonest.

When I asked why this wasn’t disclosed earlier, they acted like it’s my fault for not knowing. Absolutely ridiculous. I’ve stayed all over Italy and never been blindsided like this before.

If you value transparency and respect, avoid this place. I’m reporting this as fraud.
0/10 experience — Britannia Hotel Rome is not trustworthy.

Stayed at Coventry. Without doubt the worst hotel I’ve ever stayed at. Totally neglected dive of a place to stay. Utterly rundown and in need of total refurbishment. Filthy place, carpets full of chewing gum, lifts knackered, buttons missing or broken, bathroom about 30yrs old, totally dilapidated. Rude receptionist, no manners, tried to charge me £196 on arrival despite me having already paid via booking.com, no apology, just shoved the card reader towards me and then behaved as though it was my fault! My room door will not lock. I shall not be staying here ever again. Pleased I did not add breakfast on, god only knows the state of their kitchen if the rest of the hotel is representative of how they manage things.

I hired a conference room at the Adelphi Hotel and car parking is included for employees/staff of the hiring business. I provided the car registration number at reception who confirmed it would be sorted.
A parking fine was received few days later.
No contact available at the hotel, telephone ringing out at reception.
Safe to say I won’t be hiring conference rooms again from Britannia Hotels Group.

PLEASE BE AWARE COMPANIES LOOKING TO HIRE VENUES. DO NOT USE BRITANNIA GROUP.

We went to Britannia hotel Royal Court Hotel Tamworth Road, Keresley, Coventry, CV7 8JG, United Kingdom. We occupied room 248 3rd floor from Thursday 23 to Saturday 25th October 2025. The temperature was 5*C and the room doesn’t have a functioning heater. We notified the reception that night and nobody helped till Friday morning. They sent an unqualified person to look at it, and he wasn't able to help. They promised to send us an electric heater but never despite our persistence in telling them the room was freezing. They never sent a heater and nobody cared about us.
The carpet was dirty and the wall was dusty, the bathroom smells mould.
This is an hotel to avoid this winter if you do not want to die.
Thanks

Usual for a hotel to ask for ID when checking in without any prior notice in their email communications.
The room was really outdated and bed sheets smelled.
It was a nightmare experience.
Their customer service didn't even bother answering my email.

Absolutely disgusting customer service. I have twice contacted the hotel regarding the complaint I have and STILL no one has had the decency to come back to me. They are not interested in their guests whatsoever. Staff at desk are unbelievably rude and unhelpful. They actually go out of their way to be as awkward as possible. This place needs to be closed down. The managers need sacking as you get Absolutely nowhere when you try to complain. Just ignored from booking onwards

Stayed in Scarborough with my partner & all seemed well until going for dinner. The food was terrible, like something out of a tin.
My partner went to speak to someone to see if it was possible to cancel breakfast & if so would it be refunded.
The customer service received was disgusting. The shift manager was so rude & aggressive. It was as if she wanted an argument. While talking she was jabbing her finger at her screen & banging her hands on the desk saying we had booked a child & an adult instead of 2 adults. Having tried to show her the booking on my phone stating it’s there in black & white 2 adults she signed to say she would authorise a refund for breakfast but she would not do this & we should speak to head office.
The attitude of this manager left my partner in tears, she was ready to leave the hotel.
Next morning when checking out we spoke with a different manager who said the night manager was having personal problems & to leave the refund with him. We have had no contact from the hotel since.

Britannia Hotel Scarborough

We took the opportunity to have a night away saturday night, child free which is a rare opportunity for us both.

We wanted to explore somewhere we had in mind as a possible wedding venue, so decided to book a night here Dinner, Bed and breakfast.

First impressions were lovely, however this all changed after dinner, we went to Dinner and neither of us were impressed and didnt eat hardly anytime, infact i have never been for a meal and it be as poor as it was. But instead of complaining we agreed we would just ask for Breakfast money back and go out for it instead,

The lady on reception was nice and pointed me to a manager on the front desk, who was nothing but agressive, talking to us through gritted teeth in temper, acussing my partner of amending the booking to a child after booking, i have never met someone so volitile in my life. Banging the desk, infact reflecting she wanted me to start carrying on, she wanted an argument, she agreed to give us £15 then within 10 second so my partner bringing the card said no, in the end i had to walk away i was upset at how she spoke to me, honestly avoid this hotel at all costs unless you want to come across an agressive manager. Who told us to contact head office yet when we left at 7am yesterday we spoke to some staff who asked if we had a nice stay we explained last night and they said they could see what they could do when a manager comes in we have heard nothing.

I went away on Saturday night and cried my eyes out this is the worst experience i have ever had, and we were told yesterday this lady has problems at home this doesnt make it ok to be agressive and want an arguement with 2 genuine people, i could have asked for tea money back i didnt.

She acussed us of being dishonest and changing a booking when we clearly had it showing 2 adults, never again would i stay here and to top it off when we go upto our room someone in a room nearby is smoking weed, we didnt feel we could go speak to her about this as she was unapproachable.

We left at 7am yesterday.

Russ Hill Gatwick booking SCAM

Booked via Britannia Hotels website. Advertised on their site as stay and 15 day parking from £79 so I clicked and booked with dinner and breakfast came to about £120.

When arrived at Russ Hill was charged a further £75 pounds for parking. Receptionist and manager looked at the site agreed it was room and stay but said I needed to take it up with Britannia Hotels when back from holiday.

Called them today they say it is not there problem even though I pointed out it was miss advertised on their site. Just said yes it is on the site but it should not have let you booked so it our problem call Russ Hill which I did they just cut me off when I ask to speak to a manager.

A huge SCAM AND MISS ADVERTISING ON OFFICIAL BRITANNIA WEB SITE ABOID THIS COMPANY.

Britannia hotel Europa Gatwick Hotel &Spa .
Charged me £25.00 to park a car and trailer .
It states parking is £7.00 per vehicle.
So even if I payed for 2 spaces it should be only £14.00 . Also didn't take American express when they said they do

Unsafe, poor service and no basic care — do not stay here
Rating: ★☆☆☆☆

I stayed at Britannia Leeds Airport for a few days, hoping for somewhere safe to recover after leaving a frightening situation. Instead, my stay was stressful, unsafe, and deeply upsetting.

No heating or comfort: My room had no heating, and I had to use my own bedding. The beds were single, uncomfortable, and not what I had booked. When I asked to change rooms or get a refund, I was told the hotel was “fully booked.”

Lack of basic care: I struggled to get essential items like toilet paper, and no one came to clean or even check on my room.

Unsafe environment: I felt targeted by a group of men during my stay and experienced behaviour that felt discriminatory and threatening. Staff at reception made loud, humiliating comments, accusing me of booking under a false name, even after I showed my ID. This public shaming left me feeling unsafe, paranoid, and extremely distressed, especially as I was already recovering from trauma.

Poor staff response: Staff gave conflicting information and were often dismissive of my concerns. The only kindness I experienced was from two bar staff, including a lovely Filipino lady, who treated me with respect.

By the end of my stay, I felt ignored, unsafe, and even experienced panic attacks as a result of how I was treated.

I wasted my money here. If you need a secure and supportive place to recover, this is not it. The hotel environment is unsafe, uncaring, and unprofessional. The only positives were the kindness of a few staff members and some friendly fellow guests, but overall, I would never return.

Carrington house hotel bournemouth is an absolute pit of a place, from arriving to leaving in the morning.
The place is filthy, the staff rude, the packed breakfast was the cheapest items I've ever had, I just gave them right back.
There were no rubber bath mat to put in the bath to have a shower, to be honest you would need welly boots to go in it.
We were with a coach tour or would have went elsewhere, there were no shops nearby so couldn't even go get anything.
STAY AWAY