Britannia Hotels レビュー 

Don't say here. Garbage hotel that caters to to the third world invader.

Warning warning to travellers coming to the UK. Britannia hotels have the British government illegal immigrant contract. Bookings get cancelled plus rubbish hotels so DO NOT BOOK!
You have been warned!

Dirty ,smells absolute joke of a management system just want to take your hard 3rned money and fill there pockets they are a discrase to the name britannia

Disgraceful hotel disgusting disgraceful disgusting disgraceful
You will regret this

Never booking with Britania Hotels. They've cancelled the bookings without notice for reasons seen on the news.

The Britannia Hotel, Canary Wharf, has abruptly cancelled all bookings, shamelessly abandoning its customers. It's now reportedly housing illegal migrants. An utterly appalling betrayal of trust. This hotel deserves negative stars.

Disgusting hotel, terrible service. Avoid!

All bookings have been cancelled and now full of illegal migrants, treated their customers appallingly.
Can't give it -stars, but it has earned it.

WARNING: NEVER book the Britannia International Hotel - Marsh Wall London.

The hotel doesn’t care if they confirmed your reservation in writing. If need be, they’ll kick you out as they see fit.

On 17th March 2025 I booked 3 nights for end of September 2025 at Britannia International Hotel - Marsh Wall London. My reservation was confirmed by e-mail from the hotel same day. Yesterday, 22nd July 2025 I reviewed an e-mail and a letter from the hotel informing me that my booking was cancelled. I called the hotel and was faced with the most absurd customer service ever.

I was told that the hotel does not accept any bookings for the days I had reserved. But hey; the rooms were available at the time of booking. I questioned that. All, the spokesperson could offer me was another option with one of their hotels 45 minutes away from Marsh Wall. I had chosen that one because it’s nearby where I am attending a meeting.

In lack of a reasonable explanation from the Britannia International Hotel - Marsh Wall London I draw my own conclusion. They kicked me out because they received a large reservation. To accommodate for this reservation, I was sacrificed, kicked out and left on my own (I told the spokesperson that I did not considered the option of a hotel 45 min away any help).
UPDATE 6 AUGUST They got a contact housing immigrants, so my conclusion was correct. Kicked out for a better deal.

Dont care about their customers at all! Rejecting people who travelled a distance to stay at the hotel is very bad.

1 star because I can’t put none!!

From arriving on a Thursday to leaving on Monday (only stayed as we were committed to an event or we would have left) it was a horrendous stay. Have to do bullet points as too much for this review to write in full! And I promise all true!!

Overcharged (by £210)
Poor communication or refused to discuss
Fire door wedged open
Small gap insufficient for disabled entry
Non interested reception
Ignored disability needs
Refused to help
Filthy room
Hair everywhere
Dirty windows
Mouldy fridge with items from previous occupants of room (looked like been there weeks)
Thick dust everywhere
Mouldy wardrobe
Filthy fan, bath, extractor
Room not cleaned for entire stay or corridor
Open and visible bug traps full of insects
Windows screwed shut
Trip hazard carpets
Some of our group just slept in clothes on top of beds
More fire doors wedged open
Lack of staff
Many drinks not available
Very long queues for service
Food over cooked
Dirty work surfaces in dining area
Food stuff left out overnight
Very little choice (1 cereal?)
Dodgy milk
Obvious reheated items (chicken curry frozen in the middle and hot around the edge)
Mouse seen running around in dining area (probably the only one enjoying his stay!!)
Rude staff
Non resident walking around looking for a fight
Police there on two occasions reviewing CCTV
Corridor full of bedding for a whole day
The whole weekend was horrendous from start to finish. The hotel was given the chance to address but they were sorry and offered a discounted stay!! Like I’m ever setting foot back in this or any of there other establishments!!

Will be contacting Blackpool council, health and safety and the local fire department!!

Avoid avoid avoid!!

Disgusting company Housing illegal immigrants this company deserves to go bust

I wanted to book this Hotel but they have shut down to house illegal immigrant's. Letting down guests that had already planned to stay. If they can treat their Customers like this then they don't deserve my money. I will never book there again.

Making money from migrants, paid for by the British tax payer. What an utterly disgusting company this is. Many of our great hotels of the past have been left to rot because of the drive for profit by this outfit... it wont last for ever [not after the next election] and this group will hopefully sink into the cesspit they have created.

You will never get another penny off me,my family or friends
You should be ashamed of yourselves
I will make as many people aware of what you are doing
Shame on every one of you.

I wouldn’t recommend putting the dog in this hotel booked to go to the hotel with my wife and kids and they have got the ones that came in on the back of a lorry that is attacking our kids and the women and they are staying in this hotel, I wouldn’t recommend Having a legal immigrants staying in this hotel for free.

Misguided management and poor hygiene. Will never return to any of your hotels

Sell outs.
Turn your back on the British People & It's land.
We will never use your services again. I hope you reap what you sow.

Sacked all their staff in one of their hotels so they could move in migrants.

People already booked up, arrived at the hotel and were turned away without explanation.

Undeserving of any custom in the future.

Room 218 at the Palace Hotel Buxton.
We paid £500 for two days including meals and parking. We had planned this for some time as we go to Buxton opera house regularly and have seen the external of the Palace, always wanting to stay there. You will see why we are so disappointed and why we were so upset.

THE ROOM
Firstly, the décor is very tatty and well below standard of a so-called executive (superior) room. (Photo's available). NO EXPLANATION of the very very poor standard of painting etc from the company.

The bed itself was not clean and had stains on both bedhead and bottom. EXPLANATION from the company was that the marks were glue.

The main door into the room was ill fitting and tatty with missed paint around the door stations. NO EXPLANATION from the company

The fan was filthy (Photo's available) EXPLANATION from the company was that it was adhesive and had now been cleaned.

The mini fridge was not secure and each time the door was opened could have slid right off the polished table it was on and caused injury. (Photo's available)NO EXPLANATION from the company.

The window on the bottom was cracked in a few places (Photo's available).EXPLANATION was that the window had to be made and they were waiting for it, they did not say how long they had been waiting.

The room itself was not the one advertised when we booked, it had a small table no dining chairs and the easy chairs were next to the small table at the window, there was no room for the layout pictured. EXPLANATION was that we should have looked at the small print when booking, however we booked direct with them and the advisor did not mention that photo was for illustration only, a poor way of doing business from a supposed 4 star hotel.

The Bathroom
The toilet pedestal was not secure to the floor and moved when lifted or sat on. (photos available)
This was obviously a hazard as well as the flooring not fitting and bunched up could have caused a trip and we were told there was no maintenance available on a Friday teatime to fix it. The décor was again extremely poor with the sealing around the bottom not sticking and paint missed on the door. EXPLANATION was they did not know why the maintenance was not available but nothing about the problems.


The hot water stopped working in the shower on the Friday night, I had a cold shower and was still not working on the Saturday morning so we could not have a shower which again is unacceptable. EXPLANATION We were told by the staff that there was no one available on the Friday again look at the hot water situation.

The dining/Bar experience
The glasses were already on the table for water, one had the remnants or someone’s lipstick on it so we opted for a drink from the bar, which came.
We then had the starter which was shop bought samosas and salmon fishcakes as on the menu, however there was only one fishcake so should have been fishcake on the menu. Surely. The fishcake was accompanied by salad and potato. The potato's were rotten. I did get an apology. EXPLANATION the potatoes were only bruised not rotten ( photo's available). You cannot bruise a potato from inside without bruising the outside, it was the inside that was rotten but they continued to say bruised. An apology but no offer of refund.
We then order two more drinks to have with our main course but they never arrived, when we paid for the drinks, the the docket was still, for the drinks we never got was still on the order board and had not been given to the bar, hardly one star service never mind 3.

After the meal I ordered a simple drink. 1 rum,1 lime shot in a half of coke with ice. There was no one else at the bar, I got 1 shot of rum with 1 shot of lime in a small glass. I then repeated my order, in a quarter glass of coke she poured the other drink in, no apology no smile just a sullen face as if she did not want to be there. I was charged for a half coke but knew it was useless to say anything, I later realised she had the attitude of staff in a tired hotel. Less then a 1* approach and standard. we were due to stay on the Saturday but checked out and had a refund for that day. I wrote a letter of complaint to the customer services as instructed by the manager of the hotel, the customer service replied and said they would not refund anything for the day we had spent there, I then replied saying it was very poor service from them, they then replied saying they would not enter into any more correspondence with me (copies of all mails available). I then searched for head office and was told by them they do not have an executive office to deal with deadlocked complaints which I find astounding , however a helpful person asked me to send my concerns to the PA of directors, I did and they just sent to the general manager of the hotel in question, who offered me an upgrade when i booked again...subject to availability, as if I would ever stay there again,