Budget Windows Ltd  レビュー 

No hassle straight forward process and price very fair

There was no pressure of the sales man and he was very helpful

We have just had a phone call to say that the work that should have been completed 5 weeks ago, and had already been rescheduled unacceptably to this week, is now going to take place next week and split between the Monday and the Thursday/ Friday. This company continues to disappoint. They clearly take all your money at the start because they know they do an unacceptable job. If we hadn't paid I would be refusing at this point and just getting them to come and take the scaffolding down and finding someone else who can do a half way decent job. I'm only writing so many reviews to try and prevent people going through the same level of stress and inconvenience that my family has gone through.

Budget Windows has just replaced a window and a pedestrian door on my garage. The process was painless. Quotes were received promptly, and the work was booked in and completed as scheduled. I'm very happy with the work and the customer care. The work has been checked by a manager, and a very small issue was fixed on the spot. The only thing I wasn't 100% happy with was having to pay up front for the work. I wasn't aware I had to do this (I had paid a deposit the same day I accepted the quote and thought this was adequate). It should have been made clear that payment is due approximately two days before the work is scheduled. The Home Network Group (which is the parent company) has also called to ensure I was happy with the work and forwarded warranties and insurance documents. The customer care has been exceptional.

Very helpful start to finish was kept well informed throughout the whole process. Fitters did a professional job to a high standard thanks very much

The team turned up punctual set up and worked thoroughly and efficiently keeping the work area clean and tidy all the way through the installation. They where very polite and friendly. The experience from budget window's was great from start to finish thank you to all departments involved in my installation.

Fitters were absolutely amazing great job would definitely recommend

Please avoid this company like the Plague

From having issues from day 1 with the lock on the door and the whole locking system they still haven’t fixed the issue. They have already been once to fix it, but I am still having issues. I then called them and they booked me in for two weeks time to fix it! Can you believe I’d have to wait that long. The appointment was for the 27/05/25 guess what? No body turned up. I then got a call and a voicemail was left the next day to ask how the appointment went! I don’t know what planet these people live on. When I tried to call back to speak to someone guess what again? No body picks up the phone. I will not be contacting them anymore instead I will report them to trading standards and Ombudsman and get my money back!

Please don’t use this company you will be so disappointed and frustrated

From start to finish l couldn't fault the company in any way.
From initial sales person to surveyor to fitting. Everything was exceptionally good the fitters came on time and worked non stop they were polite friendly and efficient. They cleaned up when they finished. The contact with customer service was very good with phone calls keeping me informed prior to fitting, and a follow up call afterwards by a very friendly and helpful lady.
10 /10. Our thanks to All.

We would highly recommend Budget windows.The team that helped us from the initial appointment to the end sign off were professional, friendly and couldn’t fault their work.

Brilliant, listened to what we wanted and gave us exactly that. From sale to instalation everyone was really professional and friendly. The job was perfectly done. Really pleased.

The fitters arrived on time, were friendly and did a great job. Communication from the customer service team was excellent throughout.
It would have been 5 stars but for the fact that the unit had the wrong number of glazing bars. However, the fitters immediately notified customer services and the correct item was ordered from the manufacturers and replaced at a later date.

It was quick and easy they made hardly any mess. Friendly and helpful. Polite company. I would definitely recommend and use them again.

The team that fitted the windows was very clean and tidy . Worked very hard to get the all done!

We invited a rep from Pennine Windows a few weeks back. He was pushy, stayed for hours, and we were immediately unhappy with a decision we made and cancelled. The deposit refund was immediate, for which I'm thankful. However, since this visit, representatives from the company (Windows Plus Roofs Ltd, which trades as Pennine Windows and Budget Windows as well) keeps calling me, saying I've called them, being pushy despite being told we'll call back if interested. It's very telling, both from the house visit and their phone manner/tactics that this company isn't worth your business. They don't know how to be professional and use pressure tactics. Avoid. They use all the tricks - "calling the boss for the best price today", "this price will be gone tomorrow", and avoiding any simple explanation of costs in favour of a "grand total" via the magic calculator on their ipad. Regret ever opening my door to their pamphleteer.

UPDATE after reply from BW:
I think it's disingenuous to seem unaware of your own team's sales tactics and manner. Reading more reviews here, many complaints echo our experience and we will be looking elsewhere for a more honest/open, less pushy company.

Great service and wonderful job. So happy with the final result.

A good job well done. No mess, every where cleaned up and old windows removed and excelent workers.

The window fitters were very helpful and nice. They were so quiet I forgot they were in my home. Showed us how to work the windows and talked us through things as they went. Spot on and a good job

Really helpful company from start to finish! Kept us well informed, and the fitters were excellent - really thorough, great product and they cleared everything up after them - plus a phone call later to ensure we were happy! Would thoroughly recommend them 😀

The two men were very careful about not making a mess in my house and when they finished sweeping up any debris in and outside.