Budget Windows Ltd  レビュー 

302
•
TrustScore 5段階評価の4

4.2

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5つ星のうち5の評価

The actual lads that fitted the windows were polite tidy And done an excellent job with minimal fuss from my point of view I did have to keep chasing up main office to double check as there timings... もっと見る

企業が回答しました

5つ星のうち5の評価

The whole process was professional throughout. Communication during the whole process was helpful and efficient, through the initial contact, measurement, design, payment and fitting. When it came t... もっと見る

企業が回答しました

5つ星のうち3の評価

Love my new doors but customer service was a bit hit and miss. I was originally told I could have a Saturday fitting then that wasn't possible but the installers would arrive at 7am before I had to le... もっと見る

企業が回答しました

5つ星のうち5の評価

1st class service from start to finish. Kim kept me updated at every step from quotation to completion. Great quality windows and door. Jonathan and Michael were excellent clean and tidy workers cover... もっと見る

企業が回答しました

企業情報

  1. 二重窓設置業者

当該企業による記述

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


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4.2

ほぼ満足

TrustScore 5段階評価の4

302件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.2

すべてのレビュー

(302)

過去12か月のレビュー数: 40件

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5つ星のうち1の評価

Never again, stick to local!

Had this company out for a quote for 7 new windows and the sales guy (Bez) seemed nice. He then gave us a hugely inflated price of £9.8k but if we went ahead today, it was 8k. I was honest and said we’ve got others coming to quote us. He became rude asking what was wrong with the price, said other companies quality will be rubbish. When I asked for the price again, he said there was no point writing down the 8k which is ‘today’s price’ and to just write the 9.8k price. When I asked what is the average waiting time for installation, he said there was no point telling me coz I’m not going ahead. Ridiculous and rude sales people. Went with a local company which was half the price. Avoid these!!!

2025年1月4日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Tanya, I’m very sorry to hear that you weren’t happy with Bez, this is obviously not what we would like or expect and I’m obviously very disappointed to hear it. We are certainly not in the business of having dissatisfied customers and I will ensure that Bez is brought it to discuss your claims, as we do take all complaints very seriously. Thank you for highlighting this to us and I’ll ensure you are contacted by senior management once we have investigated fully.

5つ星のうち1の評価

Avoid

Wouldn't measure anything with just my wife at home. They needed me (a man but used some wierd "its the law" answer). She told him it wasn't 1940. Lots of talk & finally told us they could do 20k, magically rang his boss and got it down to 13k. Even the lower price was double the last 4 quotes we've had. Lurked, chatted & pretty much used any typical slime sales tactics. Literally ran out the door when we told him this. We're wise enough to scatter these cowboys but seeing my elderly neighbour down the street using them, I dread to think how much they've paid. Tell anyone you know to avoid, nothing "budget" about them.

2025年1月17日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Updated 21/1/25

Dear Andy, I reached out to you last week, for you to provide some further information to help us investigate your claims, however I have still not received anything. If you could kindly respond to that request, it will enable us to identify which of our representatives was responsible for your complaint. I hope to hear from you very soon.

Dear Andy, thank you for your feedback although I’m very sorry to hear that your experience is not what we would have liked. What you have described certainly doesn’t fit with what we train our representatives to present to our customers, so I’d really appreciate it if you could provide some further information to help us identify which person you had to quote so we can investigate further. Thanks for highlighting this to us and please accept my apologies on behalf of the company but please rest assured that we take all complaints very seriously.

5つ星のうち1の評価

AVOID

AVOID

Budget windows came to price up 8 windows and 2 doors going through their ‘recycling scheme’.

Salesman was fairly polite until he started questioning about my partner. Even though I persistently said it was my house and my decision about the property they frequently asked me how my partner would feel and wished he was there.

The price quoted was ridiculous! Close to £15k! They talked through finance options but this seems more of a scam to lure you in as you give an ideal monthly figure but they automatically base it on an 10 year period with very high interest rates, racking up to actually paying £24k if I went with the finance options.

The salesman then put his boss on speakerphone whilst still in the house, obviously trying to apply more pressure for the sale. Stating again he wished my partner was present, however seeing the windows would not change minds about the ridiculous pricing!

I worry about vulnerable people who may not think to google the usual costs of fitting windows in a house and would just accept the price as gospel.

Seemed very sexist to keep mentioning my partner and seemed to want to deal with him rather than the actual homeowner (myself).

The salesmen talk the talk and give these stories, which I’m sure yes new windows will improve the heat in the house, but to say they are competitively priced is a bit of a joke after speaking to people who have had bespoke windows put in in London for £8k

Go independent or shop around, these guys definitely aren’t worth it

2025年1月13日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Laura, I’m sorry to hear that your experience wasn’t a good one, that is obviously not what we would want. I’m obviously concerned at some of your comments and would like to look further into this. If you could kindly provide some further information to help us identify you and your representative, that would be appreciated. Thanks for highlighting this to us.

5つ星のうち5の評価

Great Company

Good communication, on time and the lads who came did a fantastic job. From start to finish this was a great company to deal with from purchase to installation.

2025年1月16日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Allyson, thank you very much for your feedback, we greatly appreciate it and I’m delighted to hear how pleased you are of course.

5つ星のうち1の評価

Price was way too expensive for me.

Price was way too expensive for me.

2025年1月8日
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Customer, thanks for your feedback, although I must admit to being very disappointed to receive a 1 star review based on your opinion of our pricing, which is very competitive indeed. If there are other reasons behind such a low score, could you please let us know by emailing info@budgetwindows.co.uk so that we may investigate.

5つ星のうち5の評価

Wonderful porch installation.

The installation manager and team were excellent. The lads were very efficient but also friendly and respectfull to my mother and neighbours. Excellent job and gorgeous porch.

2025年1月6日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Michael, thanks very much for posting your review, we really appreciate the feedback and I'm thrilled to hear how pleased you are with the service you received.

5つ星のうち5の評価

Excellent Service

Excellent service from begining to end quality product. Engineer was spot on and really took care in his work not just installation but the care in presentation and functionality.

2024年12月19日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Scott, thanks very much for taking the time to post your review, we really do appreciate it.

5つ星のうち5の評価

Salesman showed us the the windows and…

Salesman showed us the the windows and made every simple and easy to understand we get them fitted in the new year and all being well I hope they will not only look good but save us on heating bills too.

2024年11月27日
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Peter, thanks a lot for posting your feedback on here, we really do appreciate it.

5つ星のうち5の評価

Budget great job

Budget told us fitters would arrive between 8/9 bang on 8 they arrived. Introduced themselves and straight on with the job. What a team first class job they never stopped fitted 11 windows and 2 doors within 2 days. 10/10

2024年12月19日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear John, thanks a lot for your feedback about your experience with us, it’s great to hear and really appreciated.

5つ星のうち5の評価

Great service

2024年12月6日
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Joanne, thanks a lot for your 5 star review, it’s really important to us.

5つ星のうち5の評価

An excellent experience!

Today I had my kitchen back door installed.
Rob the installer was friendly and professional.
He explained about the components of the door which make it secure and robust.Then he set to work and finished it in good time. He was very tidy and took all the rubbish away along with my old door.
I was delighted with the outcome. The door looks amazing and makes my kitchen.
I unreservedly recommend Budget Windows if you are wanting a first class service.

2024年12月11日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Kathleen, thanks very much for your feedback about your experience with us, we really do appreciate it and I’m thrilled to hear that you’d recommend us, there really is no higher praise you could give.

5つ星のうち1の評価

Poor service

When the sales rep xame, I asked for 2 sash windows, exactly the same with same finishes as my existing sash windows. I asked for chrome fittings and got white. One minute somebody phoned me saying it would be changed, the next minute it is my fault as on the survey it says white. I was very hesitant to pay full amount before installation but had no choice. Now nothing I can do apart from being upset whenever I look at the 2 sash windows with white fittings. I saved hard for those windows and I wish I had stuck to the previous company. Very poor customer service. Only interested in the morning ey.

2024年9月28日
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Marie, I’m sorry to hear that you aren’t happy with the service provided, it obviously not what we want to hear. I understand and share your frustration, however the contract will have on what colour the hardware was and also the surveyor would double check that before manufacture goes ahead, so it’s very unusual for there to be any dispute afterwards in relation to colour choices. Obviously we want all of our customers to be happy so what I will do is speak with the manufacturer and see if anything can be done retrospectively to swap the hardware and one of our team will be in touch with the result. Thanks for highlighting your issue to us and we will be contact you in due course.

5つ星のうち5の評価

Accurate and professional

My door was to be a replacement for a uPVC door fitted into a non-standard Victorian doorway. The existing door had been a poor quality bodged job. The fitters removed everything back to the original brickwork. The installation was precise and accurately fitted and well finished.

2024年12月6日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Nigel, thank you very much for taking the time to leave your feedback on here, we really do appreciate it.

5つ星のうち5の評価

Professional

Professional explained what they were doing and done a great job. When one piece of the window had a small gap came back next day fixed it straight away.

2024年12月3日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Thanks so much for your feedback, it’s really important to us and it’s great to hear how pleased you are.

5つ星のうち5の評価

Fantastic job.

The fact that we had a good fitter bye the name Rob. Top guy. He was very thorough in his work. Very polite had time for the customer and finished of his work withpride. The windows are very good quality. And look good. And no negatives. Keep the good work up. Thanks.

2024年12月5日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Lynn, thank you very much for your kind words about Rob, I’m sure he’ll be thrilled and obviously we really appreciate the feedback.

5つ星のうち5の評価

Great service from budget windows.

Excellent service from Budget windows. I had a bedroom bay window fitted by Rob. He’s a super guy , helpful and friendly and he did a marvellous job . Clean and tidy workmanship . He definitely deserves a five star rating .

2024年12月4日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Lorraine, thanks very much for your feedback about Rob, it’s fantastic to hear how pleased you are with his work.

5つ星のうち5の評価

Top fitter Rob

We are very delighted at the quality and fitting of our windows,by Rob.His work is immaculate.He was very respectful to our home .He cleared up everywhere leaving us with our beautiful new windows.A lovely pleasant guy who takes great pride in his work.Thanks Rob,for a fantastic job.

2024年12月3日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Pam, thanks so much for your lovely words about your experience with Rob installing your new windows. I’ve no doubt he’ll be delighted to hear this and you certainly aren’t the first to give him high praise which is brilliant for the company.

5つ星のうち5の評価

Great product and a great team

We recently had our front door and french door replaced.
Great product, very friendly sales person and surveyor, excellent communication from Jane and cracking workmanship by dan and phillip

2024年11月15日
自発的なレビュー
Budget Windows Ltd  ロゴ

Budget Windows Ltd からの回答

Dear Gary, thanks very much for taking the time to post your review, it really means a lot to us and I’m sure Jane, Dan and Phil will be thrilled to get a mention for their work.

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