Building Materials Nationwide レビュー 

Been working with Becky on a number of projects and since she took over our account the service ahs been spectacular,

I have used buildingmaterials.co.uk on numerous occasions and have always had excellent service, I tend to use them for more obscure items and they have always been able to source them and deliver them in a day or so and the specified delivery date has always been met, I will continue to use this company and would definitely recommend them

Excellent service from start to finish. The ordering process was straightforward, communication was clear, and the materials arrived on time and exactly as described. Everything was well packaged and competitively priced. A professional and reliable supplier that I would confidently use again and recommend to others.

Couldn’t ask for better service when dealing with Becky at Building Materials

Becky has been exceptional throughout our dealings. She is extremely receptive to my requirements and always acts promptly and efficiently to address any requests.

Deliveries are consistently arranged on time, with little to no delays, which makes the whole process smooth and reliable.

Overall, Becky is one of the best Trade Managers I have ever dealt with. Her professionalism, responsiveness, and commitment to providing excellent service really stand out. I would highly recommend her to anyone looking for outstanding customer service.

I have been using Building Materials Nationwide for a while now and have always had a good experience. I’ve been dealing with Becky, who is always helpful, quick to respond and makes everything easy. Great service and highly recommended

Great building materials company. They can source any construction materials with great prices

Big thanks to Tom :)

Excellent service from start to finish. The quotation was delivered promptly from Nik, clearly explained, and tailored to our needs. Professional, responsive, and easy to work with. Highly recommended.

Tilly, Charlie, Will & Oran are all really good at there jobs.

Quotes are correct and responded back in really quick time. Products are good and order comes correct.

The team understands our needs and meeting delivery requirements when needed.

Good relationship and will continue to place orders.

Thanks again!!

I needed Rockwool slabs in a hurry, and my normal supplier was not able to supply. Over the phone, BuildingMaterials confirmed that they can supply the slabs in a couple of days.

3 days later I haven't heard anything, and it took multiple telephone calls to be told I have not ordered the minimum quantity. Why did they not verify that with their supplier right from the outset?

After then having upgraded to the minimum quantity, expecting to be given a delivery date within a couple of days, nothing happened again.

It took more telephone calls and emails to be then told that it will not be possible to supply until at least 5 days later.

I then asked for the order to be cancelled and a refund be issued. When I received the refund, it was not for the full amount but only for the first amount we paid in.

And the account manager then argued with me. To date I am still waiting for the full refund.

If your quality of service is important to you, provide me with an email address and I will provide you with the name of the trade account manager and the order number so that you address this.

Most of the people I dealt with over the phone was friendly and helpful, the particular account manager dealing with my order was not.

Easy to place the order and delivered on time.

Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time.
I then called up the next day as I had miscalculated the amount of wood and asked if I could add some extra onto the order and this was done without any issues or fuss.

Conformation email received and delivery advice given within 12 hours.

The delivery was very quick and and the driver put the wood exactly where I wanted it.

Couldn't be happier with the whole process.

Will be ordering again.

Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and making the impossible seem possible. Time and time again, he's been able to source products that other suppliers either can't get or simply won't supply.

His pricing is consistently competitive, his communication is excellent, and he's incredibly efficient. I know I can always rely on Steve to get things done quickly and professionally.

I'm so glad Steve reached out to us, as he's become a trusted supplier and someone we genuinely enjoy working with. If you're looking for someone who is reliable, resourceful, and always willing to go the extra mile, I couldn't recommend Steve highly enough.

l ordered 30 x 20kg bags of blue circle cement from this company, on a Monday 6 July 26, in the morning before twelve no problems with the order and asked if they could deliver between 10am and 15:00 hrs so as to avoid possible chaos in our cul-de-sac. No notification of when delivery is due until Wednesday 8 July 26 at 08:05 had a text delivery 'delivery expected at 09:34' delivery arrived at 09:10.

The driver was blocking up the street with out riggers and so I told him to place the covered pallet on our small front garden, so he could get out of the road and stop blocking it, we would wheel barrow it round the back later.

On the order it wasn't what l had ordered instead of blue circle they had sent 30 x 'Heidlberg'40n .

I contacted BMN and was told we supplied you with an alternative , with no conversation or contact whatsoever.

When l told BMN that l could have purchased the same concrete mix 12 miles down the road and for £44.80 less than you have charged me, they were not interested and told me you couldn't get It for less than a fiver.

I supplied BMN with copies of their order and a order from 'Tippers' of Staffordshire showing exactly the difference of £44.80 less for the same delivered items.

I asked BMN if l could have difference paid back into my account, because they had broken the contract of sale without any notification or point of contact.

l have been told by BMN to read their terms and conditions, in which l have already seen two other breaches of contract through failing to notify customer of when to expect delivery and amendments to order placed again without any notification.

Update 09/07/26

Apologies from BMN for no contact on substituting product.

Apologies from BMN for no contact on notification of said 'email' delivery timing and window allocation not met which is set out in their t's and c's.

If you think that a text message at 08:05 stating delivery is 09:34 but arriving at 09:18 when asked on order for a possible delivery window of between 10:00am and 15::00pm because of the delivery location was in a cul-de-sac and the fact the driver blocked the street and placed the pallet to the nearest accessible place to enable him to quickly unblock his street blocking is good enough?

This delivery request was ok'd and cleared when making payment on line.

Which service was l wrong in ordering on line before twelve o'clock in order to achieve a early delivery ? A standard service? or a dedicated courier service?

Now you tell me that l shouldn’t have even ordered anything under £750 under your t's and c's

This tells me one thing you cannot even abide or stick by your own terms and conditions.

And you are still wrong in the two order and delivery receipts I sent as proof, they are not a comparison, they are genuine quotes from yourselves and Tippers.

5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything runs smoothly.

Whenever Paul assists me with our orders, he puts me completely at ease because I know we’re in good hands. His reliability, attention to detail, and commitment to helping us give me great confidence that everything will be taken care of. And he always delivers!

He consistently makes sure our orders arrive on time and keeps us updated throughout the process. Even when a product is unavailable, Paul takes the initiative to find alternative suppliers and solutions for us, which has been a huge help.

His dedication, excellent customer service, and willingness to go above and beyond make a real difference. We truly appreciate all the effort and care Paul puts into supporting us, and we couldn’t ask for better assistance. Thank you, Paul always!

Best price for naylor lintels in UK. Amazing service, they go all out to make it work for you on site.

fast and reliable

Zeros stars if I could.
Don't waste your time going through this company. They do not carry any stock themselves and will just call a merchant, as you can do yourself. Adding a pointless link to the supply chain.
I ordered some timber on an advertised 2-3 delivery. Three days on, after an unanswered email they replied to say the size I had paid for were unavailable. I would need to get the next size up and pay additional costs.
Almost three weeks later with two missed promised delivery days with the textbook transport problems excuse, I found out which merchant they had placed the order with.
I contacted the merchant directly and they confirmed that the order hadn't even been placed and was still just a quotation due to there being a problem with their account.
The merchant also confirmed that they did have the size I wanted and they could deliver the following day. I therefore cancelled my order and placed an order direct with the merchant. All the correct materials were delivered the following day.
I'm currently a week in waiting for the refund.
Don't waste your time with this company.

Quick efficient order response, and a friendly call with one of the team - highly impressed.