Building Materials Nationwide レビュー 

Building Materials Nationwide からの回答

2025年10月27日

Hello Gregory,

Thank you so much for your kind words! We’re thrilled to hear that Will provided you with such a great experience — from personal service to quick delivery and competitive pricing. We really appreciate your support and look forward to helping you again soon!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello Pavel,

We really appreciate you taking the time to share your experience! We’re thrilled to hear that you’ve found our service helpful and convenient, and that our team has been able to provide everything you need at great prices.

We look forward to continuing to support your projects in the future!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月28日

Hi Dr. Yang,

Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent shopping experience with us didn’t meet our usual standards.

Our Trade Account Manager, Charlie did send an email the day after your order was placed to let you know it would be cancelled and refunded. It’s possible that message may have landed in your spam or junk folder, which might be why you didn’t see it.

That said, we’ve taken your review seriously and have already worked with both our sales and digital teams to understand what went wrong and to make sure it doesn’t happen again. Here’s what we found:

1. Minimum order value visibility
• It looks like an ad-blocking extension or adblocking browser settings may have prevented some of our on-site messaging from showing correctly by blocking really important cookies being set. This includes a short survey that appears when customers first enter the site, explaining the minimum order value and asking whether they are a trade customer. But also numerous other messages which appear immediately after survey completion and again beside every button that you need to get to the basket and checkout.
• If “No, I’m not a tradesperson” is selected, the site actually prevents checkout unless the minimum spend requirement is met. Unfortunately, this process didn’t trigger as expected in your case and it's a risk associated with using adblocking technology even those you can optionally setup when installing Firefox for example.
• Nonetheless, we’ve already planned updates to ensure this kind of issue can’t happen again, even if more advanced ad blockers are in use.
2. Refund turnaround time
• Charlie emailed as mentioned, however, we completely understand this could have felt slower than expected.
• The slight delay this time was due to an unusually high order volume, but we’ve reviewed our workflow and we’ve now introduced new internal processes to make sure refunds and notifications happen even faster going forward, with less reliance on email notifications too.

We really appreciate your patience and understanding. This was a rare situation and we’re committed to improving our systems so these sorts of things don't happen.

If you’d like to discuss anything further, please don’t hesitate to reach out to our Head of Digital at digital@buildingmaterials.co.uk, we’ll be more than happy to help.

If this information changes how you feel about your experience, we’d be grateful if you could update your review accordingly.

Thanks again for your feedback,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello Robert,

Thank you for your kind feedback! We’re delighted to hear that Will has been so helpful and able to provide everything you need. We’ll be sure to pass your comments on to him and look forward to supporting you with any future requirements!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello Luke,

Thank you so much for your wonderful review! We’re delighted to hear that Becky has made your projects easier and that our service helps save you time and effort. It’s fantastic to know you feel supported, and we truly appreciate your trust in us to find the best prices and handle any issues swiftly. We’re thrilled to be considered “another member of the team” and look forward to continuing to support your projects in the future!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello Chyna,

Thank you so much for your kind words! We’re thrilled to hear that Becky has consistently provided helpful, responsive, and efficient service. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to her.

We look forward to continuing to support you in the future!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello Michael,

Thank you so much for your lovely review! We’re delighted to hear about your ongoing experience with Paris — she’s a valued member of our team and will be thrilled to read your kind words. It’s fantastic to know her knowledge, friendliness, and commitment to getting the best prices have helped keep your business running smoothly.

We really appreciate your continued support and look forward to working with you again soon!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月27日

Hello LC,

We really appreciate you taking the time to share your experience with us! We're delighted to hear that Frankie was able to assist you and ensure you found the perfect adjustable pedestals for your raised flooring project.

Providing great customer service from start to finish is exactly what we strive for, and it’s wonderful to know we met your expectations. We’ll be sure to pass your feedback on to Frankie and the team.

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Asem,

Thank you so much for your kind words! We’re thrilled to hear that Frankie was able to assist you promptly and provide all the details you needed. It’s always our goal to offer outstanding, personalized service, and your feedback truly means a lot to us.

Thanks again for taking the time to share your experience!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Hugo,

We really appreciate you taking the time to share your experience! It’s great to hear that Steve made your experience smooth and that our pricing and service hit the mark. Your feedback really motivates us to keep doing our best.

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Charlie,

Thank you for your fantastic feedback! We’re delighted to hear that Frankie was able to go above and beyond for you. Our team always strives to provide the best service possible, and it’s wonderful to know this made a difference.

Thanks again for sharing your experience and look forward to helping you again in the future!

Many thnaks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Ellis,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team’s communication and next-day delivery service have made a positive impact on your projects. Providing reliable service and quality materials is at the heart of what we do, and your feedback truly motivates us to keep it up.

We look forward to continuing to support you in the future!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Emma,

Thank you for your thoughtful feedback! We’re thrilled to hear that Will consistently goes above and beyond, and that our wider team has been just as helpful when needed. Knowing that our approach makes your experience smooth and enjoyable really means a lot to us.

We appreciate your recommendation and look forward to continuing to support your projects!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Ria,

Thank you so much for your kind words! We’re thrilled to hear that Steve has been going the extra mile to support your company and provide excellent service. Your recommendation means a lot, and we’ll be sure to pass your feedback on to him.

We look forward to continuing to work with you and supporting all your future needs!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Mr Bennitt,

Thank you for your fantastic review! We’re thrilled to hear that Steve and the team have been able to provide fast, friendly, and reliable service throughout your projects. It’s great to know that our support helps you get materials quickly, even for urgent requests.

We’ll be sure to pass on your kind words to Steve — they’ll be much appreciated! We look forward to continuing to support your future projects.

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Sami,

Thank you so much for your wonderful review! We’re delighted to hear that Will consistently provides fast, helpful service and makes your experience a great one.

Your recommendation means a lot, and we look forward to supporting all your future projects!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Ellis,

Thank you for your fantastic review! We’re thrilled to hear that Frankie went above and beyond to make your experience smooth and hassle-free. We’ll be sure to pass on your kind words to him.

We look forward to supporting you on your future projects!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Andreass,

Thank you for taking the time to share your experience! We’re delighted to hear that our deliveries consistently arrive on time and that our team is responsive whenever issues arise. Your satisfaction means a lot to us, and we’re thrilled to have earned your trust and recommendation.

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Deanna,

Thank you for sharing your feedback! We’re glad to hear that our team has been quick and helpful whenever you request quotes. It’s always our aim to make sourcing materials as easy and efficient as possible.

We appreciate your support and look forward to working with you again!

Many thanks,
Lydia

Building Materials Nationwide からの回答

2025年10月24日

Hello Joshua,

Thank you so much for your 5-star rating! We’re thrilled to hear you had a positive experience with Grahame and appreciate you taking the time to share your feedback.

Many thanks,
Lydia