BV Solutions レビュー 

Water leak in kitchen diner on 21/08/26. Damage to flooring, kitchen units, floor covering. Bad smell and mould causing concern. Two builders say the work to repair will take 2 weeks.Davies surveyor told us that their contractors could complete the work in one day. Davies group offered 3,000 for the work. Our builders quote in the region of 16,000. On the day of the surveyors visit we were told that water damage was bad and that we would have to move out while the work was completed. Now he is telling us that his contractor can do all the work in one single day and we would not need any accommodation. It's the 2nd of October and we are no further with our claim. Think we may need help from the buildings Ombudsman.

Incompetent in my opinion. Despite photo evidence of the offending car with registration plate clearly visible and in situ having demolished my garden wall, railings and gate post....and the drivers car was written off by their insurers...apparently I have no claim. Total waste of space.

You’ve heard people complain of the incompetency of a well known face food chain but that’s nothing on what we are experiencing with Davies. If they are handling your claim you need to prepare to give up your life to make daily, lengthy phone calls and handle the claim yourself. Davies will give you empty apologies and promises but it’s lip service and nothing will get done. I have requested Admiral reassign the claim to a professional, experienced outfit. We are living on a building site with disabled people but it’s of no care to Davies.

So disappointing. Everything took such a long time. We are still waiting for the claim to be finalised, and the whole process began in September 2025. Correspondence improved after my initial complaint, but the figure for the final settlement, which is yet to be paid was far less than it will actually cost to fix. I have never claimed on my home insurance, and now, when I really needed it, I feel completely let down.

Nobody wants this situation as it’s stressful enough, especially after you’ve just finished decorating ! However, very helpful, honest and polite assessor who battled through the Cornish holiday traffic to be here. Let’s just hope the insurers themselves can see the same mess we are left with and are as honest in their assessment.
Many thanks for your professionalism.

Awful company, I've never in my life dealt with a company this dire. If this is who your insurer uses as an underwriter, or uses them to investigate and resolve an issue, or you're insured with this company then good luck to you.

In December I made a subsidence claim through MBNA, who appointed this company to investigate. MBNA said to notify the engineer of all cracks in the house, however when the engineer turned up he was only interested in seeing one crack and literally said he's not here to look at anything other than a singular crack.

Fast forward to June 2026, still no response as to what is happening despite more cracks showing in my property and constant chaser emails and phone calls. There is zero communication from this company, always told I'll get a call back and it never materialises, doesn't seem like they care or are ever going to get back to me.

I've asked for an engineer to revisit and been told that it won't happen as the engineer doesn't want to revisit. What kind of response is that?!

Why MBNA and other insurers in the other reviews, use this company is a mystery.

Randomly clearing text messages off my phone and saw the correspondence with Lee at BVS from 10yrs ago. Very abrasive, rude and one directional with their views. Similar to other peoples updates do not be bullied into accepting their views. We had a bathroom leak and they were just proposing to paint over the stains without addressing the route cause of the leak in the first place. Make sure everything is written down and nothing is purely verbal.

Truly unprofessional company, ill prepared to do their job, make very unprofessional statements with no experience to back up what they say, they seem to think a warped opinion is fact, incompetent and useless. They are a scam company paid to refuse insurance claims, they have no qualifications to speak of and make ludicrous statements as to cause of storm damage, truly pathetic. Avoid at all costs

USELESS COMPANY
takes only insurers side,
roof was started leaking after heavy wind and some slates are blown away,surveyor voman comes checked it from outside no need to go loft where was leaking, saying roof was so old need to replaced it my self, slates were blowing away with wind,its not covered because of old roof she is such a joke,pupet company, they changed their name because of to much bad reviews should be reported to omdusman can force them not trading

If I could give zero i would, this company is a shambles. They were instructed by hastings (another company that should be avoided) to complete an insurance claim survey, they refused the flat roof after storm Claudia in November and stated poor workmanship but agreed rest of internal damages inside of house and gave a settlement figure which I think was based on 1980's prices. I had a roofing specialist out to fit a new flat roof who disagreed with statement of poor workmanship, so I appealed the decision, in a case of definitely not unconscious bias the appeal went to the surveyor who initially declined the flat roof who partially agreed with the roofing company but then loaded a fresh excuse of wear and tear, this was not stated in the original decision. It is all going through appeal and complaints procedures now but I am not holding my breath, this company works its way through an excuse list and it is clear they will always side with insurance to keep costs down, the lack of integrity in the appeals process is shocking, do yourself a favour and ask for another company if your insurance wants to send out this bunch of liars.

Useless they only take side of insurers and they lie.I have a dining room which was only constructed about 5 years ago as my husband is using the old dining room after his second stroke and the new dining room roof started letting Water the assessors through flat roof.The guy from BVS said we had some work done in dining room previously which was untrue.The assessors name was Jamie Moon don't trust him.

I would never want to deal with this incompetent useless company ever again….I was assigned a surveyor who couldn’t tell the difference between engineered oak and laminate…I lost count how many times this was stated, yet he still referred to my damage flooring as laminate…on top of that the settlement figure was declined twice, due to being nowhere near the estimates to which I had submitted. I’ve also raised a complaint regarding the fourteen months this has already taken. And guess what…I’m still waiting for their response to my complaint…

After reading some of the reviews on here I was worried about this company coming to have a look. Although it doesn't look like it will be an insurance claim we are happy with David's help. He was a knowledgeable, friendly and helpful guy. He has really helped us by giving his honest opinion what's caused our water leak issue where we didn't even realise. So although doesn't look to be good news on the claim its understandable why and we now have started contacting people for what should be a cheap and easy enough fix. I can't fault the guy

Incompetent useless company. Surveyor was rude and arrogant and clearly there if the brief visit to reject the claim. Made no attempt to assess the damage in a fair manner. A joke of a organisation.

I am livid, I have just had a call with an extremely rude and condescending man called Colin. I emailed in because I had a contractor out to remove the walls, remove the damp and start the drying process. There was black mould remaining when I returned to the property, some of the skirting had not been removed (wet skirting), only half the kitchen floor (report said all of it). Dust everywhere (I know that cant be helped but was loads in my beroom upstairs, yet not my sons (both on the same floor) and both had doors shut. Also the dehumidifier being used to dry the cupboard (the source of the damp/mould) is a fan. Whilst the man that attended the property was nice enough the man (Colin) was awful. All he had to fo was apologise and explain things step by step. He was defensive and didnt want to listen to me. I asked to log a complaint and a recording of the call but he said I had to go to Hastings Direct for that. I then said I didnt want BVS doing the restoration works based off of his attitude and he said “thats fine, we will collect the drying equipment and close your case”. I told him just how rude and unhelpful he was but he didnt care, saying “I dont have an attitude”. I will also not be renewing with Hastings if this is the sort of company they use. Absolutely shocking service.

Same issues with many as related to waterleak..the surveyor visited the property so sure & full of arrogance and telling us weren't covered for waterleak ..as we are to be accountable for a leak with happened over 10 years ago and was sorted. The minute he came to the property you could see he was here to fail the claim on behalf of Admiral. Our builder assessed the repair for around 7k , admiral was offering 3.4k .Now the surveyor declared proudly we won't get a penny as weren't covered . Would never recommend Davies BVS again..Admiral has planned for another surveyor from DBVS for next week to do same old survey..which we feel its a waste time. Overall poor quality and customer service. Awful stressful and poor professionalism..

Still on a current water leak claim , this company was appointed by Admiral insurance. currently on month 3 since after inital survey was done, still waiting for drying to commence as every week took one activitiy , and the external trades were so slow i.e Belfor and Topmarx — except rapid relocate which I am very thankful for as gave us real rapid results!! — Claimed last August and was told by Belfor , we dont have anything major needing to be done , and yet it looks like we will be spending Christmas this year in a damp house with no proper floors. I was told when drying commences (November) this will take 2 weeks, then need a re-survey and then re approval and then discussion again and probably be sent to external trades again for repair (by this time it would be December) . however I have to commend wherever credit is due and our 2nd claims handler— Colette Burns , thank goodness for changing our handler! is way more responsive and efficient

Company engaged by MBNA insurance via Halifax and Lloyds.
Appalling handling of water leak claim. Delaying tactics and 50% settlement offer after refusing 4 quotes for renovations.
DO NOT USE THIS COMPANY

Very helpful and responsive

Great communication and Alisha was excellent and called me to update me promptly.

Whole process was efficient.