I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... もっと見る
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Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... もっと見る
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... もっと見る
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... もっと見る
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企業情報
Canadian Appliance Source - Calgary について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, カナダ
- 4034562447
4.7
優良
2701件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sumit is very helpful and provides…
Sumit is very helpful and provides excellent customer service.
2026年4月18日
Canadian Appliance Source - Calgary からの回答
Hi,
Thank you for your kind words! We’re so glad to hear that Sumit provided helpful and excellent customer service.
We truly appreciate your business and support, and we look forward to assisting you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
From purchase to delivery and set up
From purchase to delivery and set up. The delivery was done very professional.
Thanks for the great service.
2026年4月16日
Canadian Appliance Source - Calgary からの回答
Hi Philip,
We appreciate your feedback and are glad the purchase, delivery, and setup were professional. Thank you for recognizing our great service!
CAS
Canadian Appliance Source - Calgary からの回答
Hi Ed,
We appreciate your positive feedback and are so happy to hear that you had a great experience with our service and delivery.
CAS
Short delivery time
Earlier this year our 18-year-old fridge quit working and, after checking various stores, Yvonne was able to get us the model we wanted and have it delivered the next business day, a far cry from other vendors who suggested we could get it in 2 to 3 weeks, which is far too long to go just using a cooler.
A couple of weeks ago our 10 year-old dishwasher irretrievably broke down, we did some online research, and went into CAS thinking we knew what we wanted. Again Yvonne was very helpful in showing us the floor model and comparable models. We went with our first choice, which we wanted in white, to coordinate with the rest of our kitchen appliances, and they had it in stock and were able to deliver it the next business day.
(Yes, these are first world problems, but since we are not living in a war zone, the service was much appreciated.)
2026年4月15日
Canadian Appliance Source - Calgary からの回答
Hi Randy,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We’re glad to hear Yvonne was able to assist you on both occasions and help you quickly find the right fridge and dishwasher when you needed them most.
It’s great to know we could provide fast, next-business-day delivery and make what could have been stressful situations much easier for you. We’ll be sure to pass along your kind words to Yvonne and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your continued support!
CAS
The person I dealt with was so patient…
The person I dealt with was so patient & helpful. Even after the stove arrived I was able to contact him & he found the information for me & sent it to me. Delivery was quick & easy which was great as not having a working oven was hard for me.
2026年4月8日
Canadian Appliance Source - Calgary からの回答
Hi Anne,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear our team member was patient and helpful throughout your purchase and even continued to assist you after delivery when you needed additional information.
It’s also great to know the quick and easy delivery helped during a time when not having a working oven was challenging. We’ll be sure to pass along your kind words to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Ordered and this delivered right away
2026年4月15日
Canadian Appliance Source - Calgary からの回答
Hi Rob,
We're happy to hear that your order was delivered quickly. Thank you for your positive feedback; we appreciate it greatly.
CAS
The purchase experience was perfect
The purchase experience was perfect. Vishu has been wonderful and very helpful.
Delivery, however, not as good as we originally thought. The men were quick, tidy and polite. Later we found out that they didn't actually plug the stove completely into the socket, they did not install the security bracket and if there was a manual in the box they did not give it to us. Took several phone calls to customer service over several hours to finally have them mail the proper manual to us. They insisted on the serial number of the stove and we could not find it. Two days later when we did my husband 83 years old had to get down on his belly to find it on the inside back of the low oven drawer. Stupid place to put it. Love the stove though.
Diana Esmits
2026年4月12日
Canadian Appliance Source - Calgary からの回答
Dear Diana Esmits,
Thank you for taking the time to share your feedback.
We’re very glad to hear that your purchase experience with Vishu was positive and helpful. However, we’re sorry to hear that the delivery and installation did not fully meet expectations.
We also regret the difficulty you experienced when trying to obtain the serial number, this should have been a smoother process.
If you still require any assistance with the installation or your appliance, please don’t hesitate to reach out to aftersales@caslp.ca so we can help further.
We appreciate your feedback and are glad to hear you are enjoying the stove overall.
Sincerely,
CAS
It was a great experience buying appliances
Personal service from Christina Liu was excellent. Prices were better than others and Delivery and removal of old fridge was amazing
2026年3月19日
Canadian Appliance Source - Calgary からの回答
Hello Ken,
It is fantastic to know that Christina provided such excellent personal attention and that you were pleased with our competitive pricing. We are also happy to hear the delivery and removal team made the transition to your new fridge so easy, and we look forward to working with you again on your next purchase.
Cheers,
CAS
Customer service was great
Customer service was great, pricing was good and the appliance was in stock. Delivery was done in 3 days from purchase.
2026年4月8日
Canadian Appliance Source - Calgary からの回答
Hi Lane,
We're happy to hear that our customer service and pricing met your expectations! We appreciate you noting the fast delivery. Thanks for your feedback.
CAS
Canadian Appliance Source - Calgary からの回答
Hello Nat,
We are glad our team could provide the product knowledge necessary to help you make a confident decision. We look forward to working with you again on your next project.
Sincerely,
CAS
Price are excellent and staff is great!
2026年3月27日
Canadian Appliance Source - Calgary からの回答
Hello Shakeel,
We are so happy we could provide both the value and the support you were looking for. It was a pleasure assisting you, and we hope to see you back at the store again soon.
Best,
CAS
Sales people easy to deal with.
2026年4月1日
Canadian Appliance Source - Calgary からの回答
Hi Ed,
We appreciate you taking the time to share your positive experience; we are so glad to hear our sales team was easy to work with.
CAS
Canadian Appliance Source - Calgary からの回答
Hi Wendy,
We're happy our service was on time, quick, and efficient for you. We appreciate you taking the time to leave us this great feedback!
CAS
Human interaction
Human interaction, sales person - Vedant Patel, environment and sale price for same appliances.
2026年3月25日
Canadian Appliance Source - Calgary からの回答
Hi Horatiu,
Thank you for your feedback! We’re glad to hear you appreciated the in-store experience, the environment, and the value we offer. It’s great to know that Vedant Patel provided a positive and helpful interaction during your visit.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Excellent service
Excellent service, solid advice. Able to change order when problem identified prior to final payment. Delivery was as scheduled and all in good condition. Would recommend to others.
2026年3月19日
Canadian Appliance Source - Calgary からの回答
Hi Patrice,
Thank you for your thoughtful review! We’re glad to hear our team was able to provide solid advice and quickly adjust your order to ensure everything was just right before finalizing. It’s great to know delivery went smoothly and everything arrived in perfect condition.
We truly appreciate your business and your recommendation. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Great service from Cory Smith and the…
Great service from Cory Smith and the delivery team . 5 stars all around !
2026年3月29日
Canadian Appliance Source - Calgary からの回答
Hi Daryl,
Thank you for your fantastic review! We’re thrilled to hear that Cory Smith and our delivery team provided great service—5 stars all around is wonderful to hear.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
Excellent customer service and delivery team..
We have a 33 year old house, and most manufacturer's fridges are too tall these days. When ours died on a Thursday night, we realized what a challenge we were going to have finding a new one to fit. Christina was a huge help. She walked me through a few options, then dug around her system to find more. We had it delivered and installed by Monday. The delivery team were excellent. Friendly and helpful even though they had to remove and replace the front door. Everything is up and running smoothly. And Christina has sent helpful followup information in case there are warranty claims.
We actually bought our washer/dryer here a couple of years ago, and I wouldn't hesitate to recommend them.
2026年3月25日
Canadian Appliance Source - Calgary からの回答
Hi Suzan,
Thank you so much for your continued support and for choosing CAS again—we truly appreciate your business! We’re glad Christina was able to guide you through the challenge of finding the right fridge and go the extra mile to locate a suitable option. It’s great to hear everything—from quick delivery and installation to helpful follow-up—went smoothly, even with the extra effort required.
We truly value your trust over the years, and your recommendation means a lot to us. We look forward to serving you again in the future, and we’d be grateful if you continued to share your experience with family and friends!
CAS
Canadian Appliance Source - Calgary からの回答
Hi Cuong,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear your dryer arrived on time and met your expectations.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Customer service was excellent!
2026年3月16日
Canadian Appliance Source - Calgary からの回答
Hi Elinor,
We are so glad to hear that you received excellent customer service! Thank you for taking the time to share your positive experience with us.
CAS
The team was very helpful when I my…
The team was very helpful when I my washer was not working.They did there best to help me and got me another one that works.The delivery guys did a good job. Thank you all
2026年3月14日
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