I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... もっと見る
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Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... もっと見る
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... もっと見る
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... もっと見る
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企業情報
Canadian Appliance Source - Calgary について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, カナダ
- 4034562447
4.7
優良
2701件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick, Easy, Efficient!
We have purchased 2 appliances from CAS in the past year. I had done a ton of research prior to going in, so we knew what we wanted. Both purchases were very quick and easy to complete. Delivery of our new oven also went very smoothly. I would recommend CAS to my friends/family.
2026年5月1日
Canadian Appliance Source - Calgary からの回答
Hi Sonia,
Thank you for your continued support and for choosing Canadian Appliance Source for your appliance purchases! We’re so pleased to hear that both experiences were quick, easy, and stress-free, and that the delivery of your new oven went smoothly as well.
We truly appreciate your business, and your recommendation to friends and family means a lot to us. We look forward to assisting you again in the future for any appliance needs. Thank you again for choosing CAS!
CAS
Top Notch Service
Yvonne was wonderful. Gave me a great deal and was very patient and thorough when explaining things
Delivery guys were fantastic. Set up my washer and dryer and made sure everything worked well. Very careful and respectful when handling everything
2026年5月8日
Canadian Appliance Source - Calgary からの回答
Hi Shelley,
Thank you for your wonderful review and for choosing Canadian Appliance Source! We’re so happy to hear that Yvonne provided such patient, thorough, and helpful service while helping you find a great deal. It’s also fantastic to know that our delivery team took great care with the installation of your washer and dryer and ensured everything was working perfectly.
We truly appreciate your business and your kind feedback about both our sales and delivery teams. We look forward to assisting you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
The lady who served us was excellent
The lady who served us was excellent. She knew what she was doing, worked quickly and efficiently and answered our questions honestly.
2026年5月7日
My favorite appliance store
I already researched what I wanted to purchase. It was quick and easy to get in touch with the sales agent and I was given other choices according to what I needed. Thank you Vishu Walia for your assistance. My purchase only took less than an hour and the unit was delivered the next day.
2026年5月4日
Canadian Appliance Source - Calgary からの回答
Hi,
Thank you for sharing your experience and for choosing CAS! We’re happy to hear the process was quick, easy, and efficient from start to finish. Vishu will certainly appreciate your kind words, and we’re glad he was able to provide helpful options that matched your needs. It’s great to know your purchase was completed smoothly and delivered so quickly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Wonderful
My order was a Bosch refrigerator. As soon as I sent an email to make sure that the product was in stock, I received a confirmation that the fridge was available. I received a pretty good price including delivery and installation of the new one and take the old one. The delivery was quick and straight forward. I really enjoyed the work and recommend Canadian Appliance Source.
2026年5月5日
Canadian Appliance Source - Calgary からの回答
Hi,
Thank you for your kind review and for choosing CAS! We’re glad to hear your experience with your Bosch refrigerator purchase was smooth and efficient, from the quick stock confirmation to receiving a competitive price that included delivery, installation, and removal of your old unit. It’s great to know the delivery process was straightforward and met your expectations.
We truly appreciate your business and your recommendation of CAS. We look forward to serving you again in the future—please keep us in mind for any appliance needs, and feel free to share your experience with family and friends!
CAS
Canadian Appliance Source - Calgary からの回答
Hi Jean,
We appreciate you taking the time to share your positive experience. We're glad you found our company responsible and respectful.
CAS
Knowledgeable angreatd friendly service
Knowledgeable and friendly service. Fast delivery and great products.
2026年4月26日
Canadian Appliance Source - Calgary からの回答
Hi Ronald,
We appreciate your positive feedback. We are so glad to hear that you found our service knowledgeable and friendly, and that you were pleased with our fast delivery and great products!
CAS
I was buying a new dryer
I was buying a new dryer. The prices were competitive, and the availability for delivery was excellent. The delivery process was top notch. I would shop here again.
2026年5月2日
Canadian Appliance Source - Calgary からの回答
Hi Elisabeth,
Thank you for sharing your experience and for choosing CAS for your new dryer! We’re so pleased to hear that you found our prices competitive, our delivery availability convenient, and the delivery process top-notch. Providing a smooth and reliable experience is always our goal. We truly appreciate your business and are delighted to know you would shop with us again. We look forward to serving you in the future, and we’d love for you to keep CAS in mind for your family and friends as well!
CAS
It was fine
It was fine. Not outstanding, not poor. Perfectly ordinary. The delivery was excellent.
2026年5月1日
I purchased a Forno dishwasher in…
I purchased a Forno dishwasher in January of 2026, it arrived a month late, which was fine. What has not been fine is that when the dishwasher arrived it did not work. CAS will not issue a refund and Forno keeps passing me off and doing nothing. It has now been close to two months that I have had a broken dishwasher in my brand new kitchen that does not work, that I spent over $1000 on and no one is taking ownership of this and giving me my money back neother Forno nor CAS. It is a nightmare buying from this company they do not support the products they sell if there is an issue after the sale. Absolute nighmare, I will never purchase from this company again!
The issue, just so everyone is aware, the dishwasher is leaking and runs for a few minutes and then has an E3 error. How does a company even ship a product like this to a customer and more importantly how does the comany you purchase a product through not stand behind the products they sell, the consumer should not be the one out over $1000 dollars because of your horrific business model.
2026年1月23日
自発的なレビュー
Canadian Appliance Source - Calgary からの回答
Dear David Bowker,
Thank you for sharing your feedback regarding your Forno dishwasher. We are sincerely sorry for the issues you have experienced.
Our After Sales team has been working closely with both you and the manufacturer to resolve this matter.
The latest update from April 28th indicates that your case file has been transferred to the appropriate department for processing.
Once this review is complete, they will reach out to you directly with further information.
Thank you for your patience.
Sincerely,
CAS
He came early!
2026年4月4日
Canadian Appliance Source - Calgary からの回答
Hi Alex,
Thank you for your feedback! We’re glad to hear your delivery arrived early and that everything went smoothly.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Vidant Rocks!
Vidant was kind, helpful and amazing. He respected all my questions and I had gone to Trail Appliances first and they treated me like I was beneath them. As a blonde female customer, I felt like the older men there were being a bit dismissive and stuff. I had done extensive research and didn’t feel like I was treated with the level of customer service and professional professionalism that I deserve. Vidant was amazing and answered every question honestly and I’m so happy with my new dryer. When people come over and ask about it I will recommend your store 1000%. Thank you so much for the great service.
2026年4月23日
Canadian Appliance Source - Calgary からの回答
Hi Christine,
Thank you for taking the time to share your experience with us. We’re so glad to hear that Vidant provided you with the respectful, attentive, and knowledgeable service you were looking for. Everyone deserves to feel heard and supported when making a purchase, and it’s great to know he made that happen for you.
We’re also happy you’re enjoying your new dryer and that all your questions were answered clearly and honestly along the way.
We truly appreciate your business and your trust in CAS. It means a lot that you’re willing to recommend us, and we look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well. Thanks again for choosing CAS!
CAS
Great service
Sales rep was awesome and I feel he got us the best deal possible
Delivery was on point the the individuals were professional and friendly!
Could not have asked for better service from start to finish!
2026年4月18日
Canadian Appliance Source - Calgary からの回答
Hi Judy,
Thank you for the fantastic review! We’re thrilled to hear that your sales rep was able to secure a great deal for you and that everything from delivery to service exceeded your expectations.
We truly appreciate you choosing CAS and trusting us from start to finish. It means a lot to our team to know we delivered a seamless experience.
We look forward to helping you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
We were shopping for new kitchen…
We were shopping for new kitchen appliances for our rental property and spent quite a bit of time comparing options—from used units to major retailers like Costco—trying to find the best value. In the end, Canadian Appliance Source (CAS) offered the most competitive pricing, so we decided to visit in person.
When we arrived, we were greeted by Christina Liu, who was friendly, knowledgeable, and incredibly helpful. After we explained what we were looking for, she walked us through several options and provided a quote that was even better than the prices we’d seen online.
We completed the rest of the transaction over the phone over the next few days. The payment process was straightforward and secure, and booking delivery through their system was quick and easy. From start to finish, the entire experience was smooth and professional. Even the third-party delivery team was courteous and efficient.
If you’re in the market for appliances and want both great pricing and excellent service, I highly recommend checking out CAS—and be sure to ask for Christina at the north Calgary location.
2026年4月23日
Canadian Appliance Source - Calgary からの回答
Hi Bintan,
Thank you for taking the time to share such a detailed review! We’re thrilled to hear that after comparing multiple options, you found the best value with CAS. It’s especially great to know Christina provided such friendly, knowledgeable service and helped guide you to the right appliances at a competitive price—we’ll be sure to pass along your kind words to her.
We’re also glad the entire process, from purchase to delivery, was smooth and professional. Your experience is exactly what we strive to deliver every time.
We truly appreciate you choosing CAS for your rental property needs. We look forward to working with you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Canadian Appliance Source - Calgary からの回答
Hi Sonja,
Thank you for the great review! We’re so glad to hear Kajal provided excellent service and that your delivery experience was just as impressive.
We truly appreciate you choosing CAS and trusting us with your purchase. It means a lot to our team to know everything went smoothly.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great service
When we walked in the door we were asked what we were looking for. We told the Kajal and she showed us the options and the best options. In less than an hour we were in our way home. The very next day our order was delivered and installed. Can’t ask for more than that.
2026年4月22日
Canadian Appliance Source - Calgary からの回答
Hi John,
Thank you for sharing your experience! We’re so pleased to hear that Kajal was able to quickly guide you through the best options and make the whole process so efficient and easy for you.
It’s also great to know the delivery and installation happened so promptly and met your expectations. That’s exactly the kind of seamless service we aim to provide.
We truly appreciate your choosing CAS and your kind support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Helpful Customer service…
Helpful Customer service representative. Very good delivery and installation service.
2026年4月22日
Canadian Appliance Source - Calgary からの回答
Hi Rajesh,
We're so glad you found our customer service representative helpful and that you received very good delivery and installation service!
CAS
Review of delivery
I won't review the fridge and stove because I only just got them, but I will review the delivery experience. The guys were great, delivered early, and were funny and upbeat the whole time. They went out of their way to make sure everything fit where it was supposed to and was put together so I was happy with it before they left. Five star experience!
2026年4月21日
自発的なレビュー
Canadian Appliance Source - Calgary からの回答
Hi Cay,
Thank you so much for sharing your experience! We’re thrilled to hear that our delivery team made such a great impression—being early, upbeat, and making sure everything was set up just right is exactly the level of service we aim for.
We truly appreciate you choosing CAS and taking the time to highlight the delivery experience. We hope you enjoy your new appliances, and we’re here if you need anything along the way.
Thanks again for your business—we look forward to serving you again in the future, and we’d love it if you shared your experience with family and friends!
CAS
Sumit is very helpful and provides…
Sumit is very helpful and provides excellent customer service.
2026年4月18日
Canadian Appliance Source - Calgary からの回答
Hi,
Thank you for your kind words! We’re so glad to hear that Sumit provided helpful and excellent customer service.
We truly appreciate your business and support, and we look forward to assisting you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
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