Order taking was fine, but delivery might have been quicker. CAS declined to switch the hinge side on the doors, leaving me to do it. One of the minor parts (a hinge pin) needing to be moved was se... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I don’t think I have ever had a better experience buying an expensive large appliance in my life and I’m well over 60. When I went to the website and started to chat with what I thought was a AI bot t... もっと見る
My salesperson was extremely knowledgeable yet low key in his approach. They had a very good selection of highly rated dishwashers to choose from. I felt no pressure whatsoever. I was able to buy my p... もっと見る
企業が回答しました
After the demise of our dishwasher, I researched the replacement and visited a local store where I was not asked what I was interested in, given a hard sell on something completely different and not... もっと見る
企業が回答しました
企業情報
Canadian Appliance Source - Ottawa West について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, カナダ
- 6132245900
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No service or parts
Order taking was fine, but delivery might have been quicker. CAS declined to switch the hinge side on the doors, leaving me to do it. One of the minor parts (a hinge pin) needing to be moved was seized in place and had to be cut out of the way to implement the changeover. I made a temporary hinge pin to get the fridge into service asap.
CAS was asked for an OEM replacement part but refused, claiming no parts and no service capability.
So, basically order-takers with delivery.
I don’t think I have ever had a better…
I don’t think I have ever had a better experience buying an expensive large appliance in my life and I’m well over 60. When I went to the website and started to chat with what I thought was a AI bot turns out it was an extremely helpful and knowledgable person on the other end a living person. Very impressed and I will always recommend folks use this company versus the large box store that I initially tried to buy from and was la stray with delay after delay.
Clean, fast, courteous
Clean, professional,fast and courtesy. However, should have used a level on washer not all floors are even.
回答に AI 支援を利用する場合があります詳細を表示
My salesperson was extremely knowledgeable and helpful.
My salesperson was extremely knowledgeable yet low key in his approach. They had a very good selection of highly rated dishwashers to choose from. I felt no pressure whatsoever. I was able to buy my preferred dishwasher within 30 minutes with a 4 year extended warranty all at an excellent price along with an excellent and fast installation team Blue Flame Works. The entire process from purchase to delivery and installation was seamless. It was actually a pleasure to have dealt with such a professional company. We will be sure to use them in the future for other kitchen appliance replacement needs.

Canadian Appliance Source - Ottawa West からの回答

Canadian Appliance Source - Ottawa West からの回答
After two false starts in placing my…
After two false starts in placing my order, the service that followed was very efficient.
Sales rep Brendan was very helpful
Sales rep Brendan was very helpful. This is the second time we have gone with him. We will approach him next time as well.

Canadian Appliance Source - Ottawa West からの回答
After the demise of our dishwasher
After the demise of our dishwasher, I researched the replacement and visited a local store where I was not asked what I was interested in, given a hard sell on something completely different and not listened to by the salesman.
We left and went to CAS where the experience could not have been more different. Jamie showed us the Bosch model we were interested in, demonstrated updated features since our last dishwasher purchase. The price was competitive and purchase was completed in a very relaxed way. Delivery service was included and arrived on time. The installation, arranged through CAS was well done. Overall a very good experience.

Canadian Appliance Source - Ottawa West からの回答
Jamie helped us find the appliance we needed
Jamie helped us find exactly the appliance we needed. No upselling or pressure. We will buy from Canadian appliance source again.

Canadian Appliance Source - Ottawa West からの回答
Bought a GE top load washing machine
Bought a GE top load washing machine. Staff was very helpful in helping me choose the right product. Friendly service, quick delivery.

Canadian Appliance Source - Ottawa West からの回答
Good price and excellent service
Good price, easy to order, friendly and knowledgeable salesperson, fast delivery.

Canadian Appliance Source - Ottawa West からの回答

Canadian Appliance Source - Ottawa West からの回答
Good price
Good price. Good communications after order.
Would have liked to known availability timeline before ordering. (Time from order to delivery)

Canadian Appliance Source - Ottawa West からの回答
Everything unfolded as promised
Everything unfolded as promised. The sales rep was knowledgeable and professional. He answered all our questions without undue pressure to close the sale.

Canadian Appliance Source - Ottawa West からの回答
Overall Satisfaction
We were very happy with the service. From the purchase to the installation.

Canadian Appliance Source - Ottawa West からの回答
- Not all the products online are…
- Not all the products online are available immediately.
- Sales staff is professional handling difficult situations

Canadian Appliance Source - Ottawa West からの回答

Canadian Appliance Source - Ottawa West からの回答
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