Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... もっと見る
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... もっと見る
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... もっと見る
企業情報
Canadian Appliance Source - Regina について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, カナダ
- 3062056685
4.4
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great salesperson who wasn’t pushy
Great salesperson who wasn’t pushy. He knew the product well. Our wash tower was delivered in great shape. We are extremely pleased.
2026年3月7日
Canadian Appliance Source - Regina からの回答
Hi Barbara,
Thank you for your wonderful feedback! We’re thrilled to hear that our salesperson provided knowledgeable, non-pushy guidance and that your wash tower was delivered in perfect condition. It’s fantastic to know you’re extremely pleased with your purchase.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Excellent service
Very good experience with customer service and delivery. Would definitly buy again from CAS.
2026年3月12日
Canadian Appliance Source - Regina からの回答
Hello Melanie
I’m really glad everything came together well for you, from the support you received to the delivery experience. It’s great to know the whole process left a positive impression.
We look forward to helping you again or welcoming you back whenever you need us.
Sincerely,
CAS
Good technical information about the…
Good technical information about the machine. Delivery was late but very professional when they arrived. There was a snowstorm so delays were expected.
2026年3月13日
Canadian Appliance Source - Regina からの回答
Hello Brad
I’m glad you felt well informed throughout the process and that the delivery team handled everything professionally once they arrived. We appreciate your understanding around the weather-related delay—it can certainly make things challenging.
We look forward to assisting you again or welcoming you back in the future.
Best regards,
CAS
Excellent Product and Helpful Sales Representative
We recently purchased the Broan ventilator from Canadian Appliance Source and installed it yesterday. So far, we are very happy with it. The installation process went smoothly, and the unit started working right away.
The ventilator runs quietly and does a great job of removing moisture and odors from the room. It feels well-built and efficient, and we’ve already noticed the difference in air quality.
We also had another good experience with Canadian Appliance Source. The ordering process was simple, they sent us a message when it was ready for pickup, and we received it in good condition.
Overall, we’re very satisfied with both the product and the service from Promise, the sales representative. We would definitely recommend this ventilator and Canadian Appliance Source to others.
2026年3月2日
Canadian Appliance Source - Regina からの回答
Hi Pradeepika,
Thank you for your wonderful review! We’re thrilled to hear that your Broan ventilator is performing well and that the installation went smoothly. It’s great to know that Promise provided excellent service throughout the ordering process and that you were satisfied with the overall experience.
We sincerely appreciate your business with CAS and look forward to assisting you with future appliance needs. Please feel free to recommend CAS to your family and friends!
CAS
Canadian Appliance Source - Regina からの回答
Hi,
We appreciate your comments, and we are so glad the delivery was fast and the buying experience was easy for you. Thanks!
CAS
Your staff were friendly and…
Your staff were friendly and knowledgeable. Only complaint is they do not offer delivery to out of town even for a fee.
2026年3月7日
Pavneet is an excellent employee who…
Pavneet is an excellent employee who handled the sale quickly and competently
2026年3月7日
Canadian Appliance Source - Regina からの回答
Hi David,
Thank you for your feedback! We're delighted to hear that Pavneet provided quick and competent service, making your purchase a smooth experience.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
Website was easy to navigate,Raj was…
Website was easy to navigate,Raj was very patient and showed us what was available with the features we were looking for ,from start to delivery staff was very good.
2026年3月7日
Canadian Appliance Source - Regina からの回答
Hi Jackie,
Thank you so much for your feedback! We’re delighted to hear that Raj provided patient and knowledgeable guidance while helping you find the right appliance, and that our delivery staff made the process smooth from start to finish.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend Raj and CAS to your family and friends!
CAS
Excellent service.
Good selection of machines on sale, a friendly, helpful salesperson, and expert, efficient installers.
2026年2月27日
Canadian Appliance Source - Regina からの回答
Hi Cameron,
Thank you for sharing your experience! We’re delighted that our variety of machines, knowledgeable salesperson, and expert installers made your purchase smooth and enjoyable.
We truly appreciate your trust in CAS and look forward to serving you again. We’d be happy to assist your family and friends as well!
CAS
Expecting my delivery tomorrow
I am scheduled to receive my electric stove tomorrow Wednesday March 11 - although with the storm mentioned on the news this might change things. So I can't comment on the delivery service yet but I can comment on the customer service from Pavneet Kaur. I found this sales rep very courteous and helpful. I had trouble with my credit card because I kept entering a wrong expiry date but all was well once I corrected this. Thank you for all your help. I look forward to receiving my stove. Next I will probably have to replace my refrigerator. Guess where I will shop.
2026年3月4日
Canadian Appliance Source - Regina からの回答
Hi Marcelle,
Thank you for choosing CAS! We’re so glad to hear that Pavneet provided courteous and helpful service throughout your purchase, and we appreciate your patience while sorting out the payment details. We hope the upcoming delivery goes smoothly despite the weather, and we’re excited for you to enjoy your new stove. We truly value your business and look forward to helping you again—especially when it’s time for that new refrigerator. If family or friends ever need appliances, we’d be grateful if you sent them our way.
CAS
Very positive experience
We were greeted by Promise, our salesperson who was incredibly helpful. He asked questions about our needs and showed us several models of slide in ranges. He had extensive knowledge about specific features and was very helpful in finalizing our choice. He provided us with details about extended warranty and then about delivery service. Our range was delivered as promised and without incident. Thanks so much for a positive experience from start to finish!
2026年3月4日
Canadian Appliance Source - Regina からの回答
Hello Brenda and Ian,
Thank you very much for your detailed and thoughtful review. We’re delighted to hear that Promise was able to guide you through the process, understand your needs, and help you find the right slide-in range. It’s wonderful to know that his knowledge and support made the experience smooth from selection to delivery.
We truly appreciate your purchase and your kind words about our team. We hope to welcome you back again in the future.
Kind regards,
CAS
Great Service and Attention to Detail
We had looked at several places for a new dishwasher but when we looked at CAS online Raj responded right away and was very attentive to detail and provided us with answers to all of our questions. When we went to the store to look at the model we had chosen he again provided great service and information to confirm that we had made the right choice of what to buy and where to buy it from.
2026年3月3日
Canadian Appliance Source - Regina からの回答
Hi Ken,
Thank you for your thoughtful review! We're delighted to hear that Raj was attentive and responsive, both online and in-store, and helped answer all your questions. It's wonderful that he provided the guidance to make you feel confident in your dishwasher choice.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Great Job CAS Store and Delivey Staff
The sales staff was friendly, knowledgeable, and thorough. The delivery and installation was quick and they showed up when they said they would. Great experience!
2026年3月5日
Canadian Appliance Source - Regina からの回答
Hi Bruce,
Thank you for sharing your experience! We're delighted that our sales team was helpful and informative, and that our delivery and installation went quickly and on schedule. Providing a seamless and positive experience is always our goal.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Great service, in stock and delivery is free
Delivery was available and it was free, even take away the old appliance
2026年2月28日
Canadian Appliance Source - Regina からの回答
Hi Byron,
We sincerely appreciate your kind words! It’s wonderful to know that our delivery team made the experience smooth by offering free delivery and taking away your old appliance. Thank you for choosing CAS—we look forward to serving you again for any future appliance purchases!
CAS
Knowledgeable and experienced
Sales man helpful and knowledgeable and delivery/setup quick and easy Thank you !
2026年2月28日
Canadian Appliance Source - Regina からの回答
Hi Dawn,
Thank you for your kind words! We’re thrilled that our sales team provided helpful and knowledgeable guidance, and that the delivery and setup were quick and easy. Your satisfaction means a lot to us, and we look forward to assisting you with future appliance needs!
CAS
Excellent customer service
Excellent customer service. Rajaysur Yudish was extremely helpful and answered all my questions. Very pleasant experience.
2025年5月21日
自発的なレビュー
*** PHONY CUSTOMER SERVICE ***
*** PHONY CUSTOMER SERVICE ***
CAS "customer service" is completely fake. I've waited on hold for hours, only to be dropped. No one calls back if you choose a call back. The online chat will show you as number 1 in the queue for an hour or so then drop you.
I ordered over $10K of appliances from CAS, including installation of the gas range. The delivery people refused to install the range. My salesperson, Pavneet Kaur, called it a misunderstanding and said CAS doesn't install. She told me to figure out installation myself or talk to their After Delivery support (which doesn't exist). Despite adamantly claiming that CAS doesn't install, she later sent a Boxing Day email that included this gem: "Easy installs to get your new appliances up and running fast, including dishwashers, gas ranges and laundry". Total BS.
2024年11月25日
自発的なレビュー
Canadian Appliance Source - Regina からの回答
Dear Brien,
Thank you for reaching out to us to share your concerns.
We are sorry to hear that you were unable to get through to our Customer Care team at the time you called.
Please understand that our phone lines can be extremely busy during the day as many of our customers are contacting us about their delivery.
As per our records, we can see that your appliances were delivered on November 25th of 2024.
CAS does not offer installation for GAS Ranges. Our delivery team is not qualified to install GAS appliances.
We recommend customers to contact a third party installation company for the installation of GAS appliances.
We are sincerely sorry for any miscommunication. Please be advised that we have contacted our Sales Management Team to investigate.
Thank you kindly,
CAS
Thank you Huseyin for giving me all the…
Thank you Huseyin for giving me all the details about the delivery process and for helping me book
2024年4月18日
自発的なレビュー
Didn't even need to go to the store!
Loved the option to purchase online/phone with a live agent. So handy! (I did it at work while on a break!) Agent who helped me (Swati) was fantastic. I told her the few things I was looking for in a fridge & washer and she knew just ones to point me toward. She gave me her contact info if I needed further assistance. So appreciated! Price was right. Delivery was a dream. Very happy with the entire experience. Thansk!
2023年10月11日
自発的なレビュー
I was fortunate to deal with Viveck…
I was fortunate to deal with Viveck with respect to my issue. I was aprehensive about how this matter would be dealt with by CSA. Viveck was very respectful, and helpful and I am very happy with the outcome of my service matter.
2023年9月22日
自発的なレビュー
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