Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... もっと見る
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... もっと見る
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... もっと見る
企業情報
Canadian Appliance Source - Regina について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, カナダ
- 3062056685
4.4
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered new dryer online.
I ordered online. Deliver occurred without incident. Old appliance was removed. New appliance was connected. New appliance is working well.
2026年6月26日
Canadian Appliance Source - Regina からの回答
Hello
We are so glad your digital order went flawlessly, with our team successfully handling the haul-away, setting up the new unit, and ensuring everything operates perfectly.
We look forward to working with you again on your next project!
Kind regards,
CAS
New Freezer
With my freezer quitting on me, I needed to get a replacement as soon as possible. They had one in stock that I liked and had it delivered and set up in 1 1/2 days.
2026年6月18日
Canadian Appliance Source - Regina からの回答
Hi Pauline,
Thank you for your kind review and for choosing CAS! We're glad we could help you quickly with a replacement and get your new freezer delivered and set up in such a short time. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
All though the appliance was not in…
All though the appliance was not in stock, they ordered it from Calgary and the appliance arrived when it was supposed to...and the delivery was flawless too. Good job!!
2026年6月17日
Canadian Appliance Source - Regina からの回答
Hi Greg,
Thank you for choosing CAS and for sharing your experience! We're glad we could source the appliance for you and deliver it right on schedule. It's great to hear the delivery process went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for future needs, and feel free to recommend us to your family and friends!
CAS
Canadian Appliance Source - Regina からの回答
Hi Garry,
Thank you for choosing CAS and for your great feedback! We're glad to hear you had a top-notch experience from sales through to delivery. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
I’m 80 years old and I’ve been scammed…
I’m 80 years old and I’ve been scammed by a completely untrustworthy business that doesn’t trade in good faith Terrible experience
2026年6月17日
Canadian Appliance Source - Regina からの回答
Dear Customer,
Thank you for sharing your feedback with us.
We can see that the Frigidaire wall oven was delivered on June 16th and our After Sales team has already initiated a service call to address the reported issue with the door.
We would like to clarify that there is no record of the scam you mentioned.
Should you wish to provide further details or have additional concerns, please contact our After Sales team directly at aftersales@canadianappliancesource.ca.
Sincerely,
CAS
Thanks to Raj for great service!
Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another microwave that met our needs and could be delivered when we needed it.
2026年5月29日
Canadian Appliance Source - Regina からの回答
Hello Wendy,
We appreciate your flexibility, and we are so glad that Raj was able to step in and find the perfect alternative solution to keep everything on schedule for you.
We look forward to working with you again in the future.
Cheers,
CAS
Awesome selection and service
Excellent selection and pricing. Pavneet provided exceptional service and created a welcoming atmosphere. Delivery went very well and all the notifications were greatly appreciated. Thank you for everything.
2026年6月4日
Canadian Appliance Source - Regina からの回答
Hi,
Thank you for choosing CAS and for your wonderful feedback! We're glad to hear you were happy with our selection and pricing, and that Pavneet provided exceptional service and a welcoming experience. It's great to know the delivery process and notifications went smoothly as well. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
Canadian Appliance Source - Regina からの回答
Hi Jonathan,
Thank you for your kind review! We're glad to hear you found our team friendly, knowledgeable, and accommodating, and that your experience was pressure-free. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Purchasing a dishwasher
Helpful in the store, delivery guys were very nice and on time, installer and helper were very efficient and thorough
2026年4月22日
Canadian Appliance Source - Regina からの回答
Hi Esther,
Thank you for your kind review and for choosing CAS! We're glad to hear our in-store team was helpful and that the delivery and installation crews were punctual, efficient, and thorough. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
The salesman guaranteed me that my…
The salesman guaranteed me that my existing dryer pedestal would work for my new LG Dryer. I would be responsible for removing the old dryer from the pedestal which I did. The delivery guys were excellent and informed me the pedestal would not work. When I went back, the salesman was not there, another person told me it would take 4 to 6 weeks to get me one and I would have to pick it up. I went to Home Depot and ordered one which will delivered to my house in one week. I have bought a fridge, stove and dryer from CAS and will not buy anything more!
2026年5月22日
Canadian Appliance Source - Regina からの回答
Dear Jim,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We apologize for the incorrect information regarding the pedestal compatibility and understand how frustrating and inconvenient this situation must have been after preparing the unit for delivery. We appreciate your comments regarding the delivery team and are glad to hear they handled the situation professionally.
We sincerely regret the inconvenience caused and appreciate you bringing this matter to our attention.
Sincerely,
CAS
AAA +++ Seller
AAA +++ Seller. I would but from this seller again.
Fast Shipping
Well Packaged
As Described
Fair Value
2026年5月12日
Canadian Appliance Source - Regina からの回答
Hi Richard,
Thank you for your great review and for choosing CAS! We’re happy to hear you were pleased with the fast service, careful delivery, and overall value. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs and feel free to recommend us to family and friends!
CAS
Terrible service and delivery
The review is not about the appliances, it's about the poor service and delivery. We bought a washer and dryer paid for delivery. The delivery was awful, they nearly dropped the washer and dryer. Just dropped it in the basement, no attempt to put them where they belonged, dropped the washer on the piping near the floor and almost bent it. They were uppised to hook it up which they didn't even have the equipment to hook it up. Lied and said they would return either the next day or the day after that. We tried to call multiple times and were told by the person that they would call back which they didn't. Ended up going in to find out what happened. When I finally spoke to the 1 person who was apparently qualified to answer(person we bought the appliances from) he told us we had to pick it up ourselves. I mentioned tha5 I thought someone should come out and rectify this. He said I would have to wait another 2 weeks. We had already waited over a week to get the appliances then another week to get the hoses WHICH if we wanted them we had to pick up ourselves. His other solution was that we buy the hoses ourselves and he might be able to "credit" us that. We asked for some sort of compensation for the terrible service and lack delivering in their promises. He refused. We went to this place to try it out and give a newer business our sale.... never going here again. Don't waste your time!
2026年5月6日
自発的なレビュー
Canadian Appliance Source - Regina からの回答
Dear Lynn Devries,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
What you described regarding the delivery, installation process, communication, and follow-up is not the level of service we aim to provide. We understand how frustrating and disappointing this situation must have been, especially after multiple delays and difficulties resolving the issue.
We sincerely apologize for the inconvenience caused. Please reach out to aftersales@caslp.ca with your order number so our team can review the matter further.
Sincerely,
CAS
Raj was very accommodating with our…
Raj was very accommodating with our purchase
Delivery was also excellent
2026年5月1日
Canadian Appliance Source - Regina からの回答
Hi Brad,
We appreciate you mentioning how accommodating our team was during your purchase. We are also glad the delivery was excellent!
CAS
Raj is an excellent sales person
Raj is an excellent sales person. He listened to our intentions of the appliances we searched and asked about. His knowledge and patience was appreciated.
The only reason for the 4 star experience is due to the delivery. There really should be a better way of communicating the delay. Our first delivery with the stove and fridge was great! The dishwasher delivery was not desirable due to lack of communication from the delivery company. The employees who delivered the appliance said they couldn't contact us because they aren't paid to use their cell phones. Very poor way of doing business. This created a lot of anxiety as we had someone here waiting to connect the dishwasher. We were paying for labour not knowing what is happening with our delivery.
2026年4月23日
Canadian Appliance Source - Regina からの回答
Hello Bruse
Providing great service at a competitive price is exactly what we strive for, and we are glad you had a positive experience.
We look forward to your next visit.
Sincerely,
CAS
Ray Sidhu was very friendly and…
Ray Sidhu was very friendly and helpful. Everything was just as he said and the delivery was very professional
2026年4月9日
Canadian Appliance Source - Regina からの回答
Hello Joseph
It is wonderful to know that your first purchase with us was such a success. We are glad our team could answer all your questions and that the installation and removal process met your expectations.
We look forward to welcoming you back to our location.
Cheers,
CAS
Canadian Appliance Source - Regina からの回答
Hi Robert,
We appreciate your positive feedback regarding our prices, convenience, early delivery, and quick setup. We're so glad everything went smoothly!
CAS
Canadian Appliance Source - Regina からの回答
Hi John,
Thank you for your feedback! We’re glad to hear that Raj provided excellent service and that the delivery experience met your expectations as well.
We truly appreciate your business and support, and we look forward to serving you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Customer service at store level was…
Customer service at store level was professional and delivery service was fast and polite.
2026年4月15日
Canadian Appliance Source - Regina からの回答
Hi David,
We appreciate you sharing that our team provided professional service at the store and fast, polite delivery. Thank you for your positive feedback!
CAS
Everything went well
Everything went well - slight delay of a week in delivery due to weather conditions, which was out of the hands of the store. Happy with the appliance. Thank you.
2026年4月8日
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