Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... もっと見る
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I purchased the stand up freezer online and the appliance arrived as described. Delivery was excellent; on time and efficient. The two delivery people removed our old freezer from the basement and car... もっと見る
Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... もっと見る
The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... もっと見る
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企業情報
Canadian Appliance Source - Scarborough について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, カナダ
- 4167406500
4.7
優良
2456件のレビュー
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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Delivery was on time and done in the…
Delivery was on time and done in the the next day. Set up was prompt and efficient. No complains at all.
2026年4月26日
Canadian Appliance Source - Scarborough からの回答
Hi Victor,
Thank you for your great feedback! We’re glad to hear your delivery arrived on time and that the setup was quick and efficient—that’s exactly the experience we aim to provide. We truly appreciate your business and look forward to serving you again. If you have family or friends who might need our services, we’d be grateful if you shared your experience with them!
CAS
First time dealing with your company
First time dealing with your company. Your sales rep, Jermaine, was excellent to deal with and made us comfortable with moving forward with our purchase. His knowledge and willingness to support our decision should be commended. Also, the delivery staff were very respectful and showed patience to trouble shoot and ensure our delivery was completed.
The entire process was a smooth one! Thank you.
2026年4月26日
Canadian Appliance Source - Scarborough からの回答
Hi Lee,
Thank you for taking the time to share your experience, especially as a first-time customer—it means a lot to us. We’re delighted to hear that Jermaine made you feel comfortable and well-supported throughout your purchase, and that our delivery team provided respectful and patient service to ensure everything went smoothly.
We truly appreciate your business and are so glad the entire process met your expectations. We look forward to serving you again in the future, and if you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
Terrific sales person who was friendly…
Terrific sales person who was friendly and knowledgeable. Delivery guys did an amazing job in very tight space.
2026年4月25日
Canadian Appliance Source - Scarborough からの回答
Hello Glenis
It is wonderful to hear that our team provided such knowledgeable support and successfully navigated your delivery through a challenging space. We truly appreciate your business.
We look forward to seeing you at the store again soon.
Warmly,
CAS
Canadian Appliance Source - Scarborough からの回答
Hello Patfs
We are pleased that you found our online ordering process to be simple and straightforward.
We look forward to assisting you with any future appliance needs.
Best regards,
CAS
Great service!
This was my first purchase with your company, and I am extremely satisfied with the entire experience from sales through to the delivery of my new refrigerator and stove.
Tahmidur Rahman was exceptionally helpful from my initial visit to my return visit to complete the purchase. He provided outstanding support throughout the process, answered all of my questions thoroughly, and delivered a level of service that ultimately led me to choose your company in the end.
I was equally impressed with the delivery service. The team kept me well-informed regarding the delivery time, and the delivery staff were professional and courteous. They wore protective coverings on their shoes, handled the installation efficiently, and removed my old appliances without issue.
Overall, I am a very satisfied customer and will certainly return for future purchases. Thank you for the excellent service.
Joseph Galam
2026年4月20日
Canadian Appliance Source - Scarborough からの回答
Hello Joseph
It is wonderful to know that your first purchase with us was such a success. We are glad our team could answer all your questions and that the installation and removal process met your expectations.
We look forward to welcoming you back to our location.
Cheers,
CAS
Everything went smoothly and quickly
Everything went smoothly and quickly. Your sales representative Jermaine James, did an excellent job.
Jim Wakefield
2026年4月15日
Canadian Appliance Source - Scarborough からの回答
Hello Jim
It is fantastic to know that everything went so smoothly and that our team provided the excellent service you deserve.
We look forward to your next visit.
All the best,
CAS
Excellent service
2026年4月22日
Canadian Appliance Source - Scarborough からの回答
Hello Isabelle
It is great to hear that you received such excellent service. We truly appreciate you choosing us.
We look forward to working with you again in the future.
All the best,
CAS
Purchase of Frigidaire refrigerator.
Was happy that I got delivery of fridge within a week. From purchase to delivery, everything went smoothly
2026年4月22日
Canadian Appliance Source - Scarborough からの回答
Hello Patrick
We are happy to hear that you enjoyed our friendly and efficient approach to service. We appreciate your business!
We look forward to working with you again.
All the best,
CAS
Easy purchase- although model not on…
Easy purchase- although model not on display I was able to confirm the details of refrigerator model. Arrange delivery and haul away quickly ( no charge)
Delivery was seamless and completed ( including haul away) in10 min
I’m a happy customer.
2026年4月21日
Canadian Appliance Source - Scarborough からの回答
Hello Virginia
We are happy we could help you confirm the details you needed and handle the haul-away so efficiently. It’s great to have you as a happy customer!
We look forward to your next visit.
Many thanks,
CAS
Purchased Fridge for A Studio Condo
I had a unique requirement for a refrigerator because of its measurements. Jermaine, our customer service representative, provided excellent leadership in our search. The whole process was punctual and successful. I felt that we received a high degree of support. Great experience!
2026年4月19日
Canadian Appliance Source - Scarborough からの回答
Hi Natalie,
Thank you for sharing your experience! We’re so glad to hear that Jermaine was able to guide you through your unique refrigerator requirements and provide the support you needed throughout the process. It’s great to know everything came together smoothly and on time.
We truly appreciate your business and are happy we could help make it a successful experience. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thank you for choosing CAS!
CAS
Friendly and knowledgeable sales
Friendly and knowledgeable sales that help you every step of the way.
2026年4月17日
Canadian Appliance Source - Scarborough からの回答
Hi Marcus,
We appreciate your positive feedback regarding our friendly and knowledgeable sales team. We are so glad they helped you every step of the way!
CAS
Delivered on time
Delivered on time. The movers were courteous & efficient. The technician who did the installation was also courteous, efficient & knowledgeable
The sales office was also very helpful, knowledgable & there was no pressure to buy (or I would have left).
2026年4月15日
Canadian Appliance Source - Scarborough からの回答
Hi Jennie,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear everything went smoothly from start to finish, and that our delivery team, installer, and sales office all provided courteous, efficient, and knowledgeable service.
It’s especially great to know you felt comfortable throughout the process with no pressure, and that our team was able to support you in finding the right solution at your own pace.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Canadian Appliance Source - Scarborough からの回答
Hi Elizabeth,
We appreciate your feedback and are happy you found our salesperson knowledgeable and personable; it is what we aim for.
CAS
Same day delivery!!
Same-day delivery! CAS saved me when another company canceled my order earlier in the week and couldn't make delivery for 4 days! The only downside was that the live tracking did not update, and the delivery time window was off by 2 hours; my delivery arrived 2 hours later than originally estimated. But I'm not complaining; I'd rather wait 2 hours than 48!
2026年4月15日
Canadian Appliance Source - Scarborough からの回答
Hi Mike,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad we were able to step in with same-day delivery when you needed it most and help turn a frustrating situation into a positive outcome.
We also appreciate your feedback regarding the live tracking and delivery window, as it helps us continue improving our service. It’s great to hear that, despite the delay, everything still worked out far better than your previous option.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
The representative at CAS was fantastic.very…
The representative at CAS was very helpful in finding exactly the kind of dryer needed answering all questions asked..he arranged the very 1st delivery date . The delivery guys were perfectly timed with the delivery and helpful to my Mom..From beginning to end CAS kept me informed via text and email from very 1st step and arrived as promised. I highly recommend CAS as the customer service experience was incredible..Thank you team CAS.
2026年4月14日
Canadian Appliance Source - Scarborough からの回答
Hi Terisa,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad to hear our representative was able to help you find the right dryer, answer all your questions, and arrange the earliest possible delivery.
It’s also wonderful to know our delivery team took great care of your mom and that our updates via text and email helped keep everything clear and on track from start to finish. We’ll be sure to pass your kind words along to the entire team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support and recommendation!
CAS
Fridge broke twice in just over 2 years
I purchased a refrigerator and an extended warranty. The fridge has broken twice, in just over 2 years. The first time I utilized the extended warranty, it took 3 weeks to fix it. However, at least I was in communication with the company and repair person. This time, I have not had anyone contact me to come and even look at the fridge and it has been almost 2 weeks! Canadian Appliance has barely responded to my emails to them regarding the product they sold me and the extended warranty they also sold to me. Do NOT buy from them! They do NOT back up their products.
2026年2月15日
自発的なレビュー
Canadian Appliance Source - Scarborough からの回答
Dear Lesley Maidens,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
As your unit is covered under the extended warranty, service coordination is handled through the warranty provider. We do see that you have reached out, and to ensure the quickest response, we recommend not sending more than one email to the same thread as it removes it from the queue.
We truly regret your experience and appreciate your patience.
Sincerely,
CAS
Canadian Appliance Source - Scarborough からの回答
Hi Nelly,
We appreciate that our team's helpfulness stood out! It is great to know you found our service friendly and supportive.
CAS
good service.
2026年3月29日
Canadian Appliance Source - Scarborough からの回答
Hi Ashok,
Thank you for your feedback! We’re glad to hear you had good service and appreciate you taking the time to share it.
We truly appreciate your business and look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you kept CAS in mind.
Thanks again, and we hope to see you again soon!
CAS
Overall, Very Impressed.
It was my first time buying from this company, so I was a bit concerned. Turns out they have great service, prices and expedited delivery. Also, excellent communication regarding delivery … on time and unboxed. Very easy to set up. My only negative was I had to change the fridge and freezer doors to the opposite side, which was very difficult to do. I wish they offered that service.
2026年4月8日
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