When my 14 year old fridge stopped working I went on line to find a replacement. I wanted the same features as before and found only 2 models that met all of my expectations. Many stores offered them... もっと見る
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... もっと見る
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Sales support, price and delivery all went perfect. The fridge was a tight fit up many stairs and it went without a hitch. Appreciated!
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From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a... もっと見る
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企業情報
Canadian Appliance Source - Surrey について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
連絡先
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, カナダ
- 7785885620
4.2
ほぼ満足
2131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales and delivery
Sales support, price and delivery all went perfect. The fridge was a tight fit up many stairs and it went without a hitch. Appreciated!
2026年7月26日
Canadian Appliance Source - Surrey からの回答
Hi Lawrence,
Thank you for your fantastic review! We're so pleased to hear that our sales support, pricing, and delivery all met your expectations, especially with the challenging delivery. We truly appreciate your business.
CAS
Salesperson was friendly and efficient
Salesperson was friendly and efficient, same as the delivery guys. I would recommend to my friends and family.
2026年7月12日
Canadian Appliance Source - Surrey からの回答
Hi Amy,
Thank you for your wonderful review! We're so pleased to hear that our team provided friendly and efficient service. We truly appreciate your business and your recommendation to friends and family!
CAS
Best Appliance Purchase Ever!
When my 14 year old fridge stopped working I went on line to find a replacement. I wanted the same features as before and found only 2 models that met all of my expectations. Many stores offered them at similar prices, but I wanted to see before buying and CAS Surrey was the only store locally that had both models in stock. I went there and was able to see both fridges, side by side to compare. I made my choice and found out that I didn't have to wait weeks (Like at Home Depot) I could have had delivery the next day for a small fee or free delivery the following day. (I took free) I was given a 3 hour delivery window and they came about half an hour in. They brought the fridge inside, removed the old fridge and connected the water supply. They took all the packaging and the old fridge away free of charge. The whole experience was fast and professional with no hidden additional fees for anything. This was the best major appliance purchace experience I have ever had. Thanks guys!
2026年7月8日
Canadian Appliance Source - Surrey からの回答
Hi Susan,
Thank you for sharing such a detailed review! We're thrilled to hear CAS helped make your fridge replacement experience easy, transparent, and stress-free from selection to delivery and installation. We truly appreciate your business and are grateful for your trust. We look forward to serving you again, and we’d be thankful if you recommended CAS to your family and friends!
CAS
Lakshay guided us to a great Café range!
The salesperson, Lakshay, was very helpful in our selection. He also arranged for the delivery that was efficient and complete.
2026年7月12日
Canadian Appliance Source - Surrey からの回答
Hi Bill,
Thank you for your excellent review and for choosing CAS! We're pleased to hear that Lakshay provided helpful guidance and made your appliance selection and delivery process smooth and efficient. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Good service delivered on time
2026年7月12日
Canadian Appliance Source - Surrey からの回答
Hi Sandra,
We're delighted to hear that our service was good and that your delivery arrived on time. Thank you for sharing your positive experience with us!
CAS
Easy buying with the rep
Easy buying with the rep. Quick delivery and setup. all involved were friendly.
2026年7月8日
Canadian Appliance Source - Surrey からの回答
Hello JD
We are so grateful for your business and glad our team could make things easy. We look forward to welcoming you back whenever you need us next!
Kindly,
CAS
Salesman was very informative
Salesman was very informative. Not aggressive at all
Knew the product
Delivery was very fast & on scheduled
2026年7月8日
Canadian Appliance Source - Surrey からの回答
Hello Vicki
We are so happy to hear that you enjoyed our team's informative approach and the swift delivery.
We look forward to welcoming you back whenever you need us next!
Warmest regards,
CAS
Canadian Appliance Source - Surrey からの回答
Hello Parminder
We are glad our team was able to keep your visit so exceptionally fast and efficient.
We look forward to seeing you at the store again soon!
Cordially,
CAS
Great all round experience
From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a matter of minutes, easily and professionally.
I dealt with a sales rep in Surrey, BC, but live in Ontario. With on line chat it was like dealing with a local store. I’m very impressed.
2026年6月30日
Canadian Appliance Source - Surrey からの回答
Hello Beverly
We are incredibly happy that our online chat platform could make coordinating across provinces feel completely local and get your replacement sorted out within 48 hours.
We look forward to partnering with you on any future projects!
All the best,
CAS
Akashdeep Verma was very patient and…
Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional.
The two delivery people were fantastic. Extremely careful, fast, respectful of my home and very friendly.
I would highly recommend Canadian Appliance Source.
2026年6月19日
Canadian Appliance Source - Surrey からの回答
Hi Andrea,
Thank you for your wonderful review and for choosing CAS! We're so glad Akashdeep and our delivery team made your experience a positive one. We truly appreciate your recommendation and your business, and we look forward to serving you again. Please keep CAS in mind for your future appliance needs and continue recommending us to your family and friends!
CAS
Don't buy in this store
Ordered LG refrigerator (Order date: Jun. 25, 2026). It should be delivery June 27, 2026. They send a message, delivery will be from 11 am. to 2pm.
We (my wife and I) prepared the place for new refrigerator and unplug the old one, all food were moved to coolers on the balconies.
We got a call from delivery track, and I went out to the entrance door, but was told, that they couldn't find the fridge itself. After that the delivery guy told me, that they receive a call from the company (CAS/Surrey) to cancel the delivery.
We tried to call them and talk to manager, but he was busy and finally in 2 hours we managed to talk to him, he told, that will be no delivery today without any reason.
We decided to cancel that order, and my advice - don't buy appliances from this shop.
Don't recommend anybody to deal with them, so be careful.
As a result I spent half of the day waiting and moving food (back and forth), and didn't go to work.
2026年6月27日
自発的なレビュー
Canadian Appliance Source - Surrey からの回答
Dear Vladimir Kozhevnikov,
Thank you for taking the time to share your feedback.
We are incredibly sorry to hear that the delivery of your fridge could not occur and for the inconvenience this has caused.
We can confirm that your order was canceled and a refund was issued on June 30th.
Sincerely,
CAS
Process to purchase was easy and…
Process to purchase was easy and suggested a better model of washing. Machine than I came in to buy. Happy with the upgrade. The delivery and installation of machine and removal of old one was impressive.
2026年6月21日
Canadian Appliance Source - Surrey からの回答
Hi John,
Thank you for your great review and for choosing CAS! We're happy to hear the purchasing process was easy and that the upgraded model has been a good fit for you. It's also great to know the delivery, installation, and haul-away all went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Canadian Appliance Source - Surrey からの回答
Hi Mangat,
Thank you for choosing CAS and for your feedback! We're glad to hear our sales team was efficient and that the delivery crew did a great job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
This is a very dishonest company
This is a very dishonest company; my worst experience by far buying a larger appliance - a stove. I’m not going to get into details but check out Reddit, many people have the same terrible experience. Avoid them, don’t buy anything from them!
2026年6月19日
自発的なレビュー
Canadian Appliance Source - Surrey からの回答
Dear Richard Laszlo,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with CAS was less than adequate.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Sincerely,
CAS
Canadian Appliance Source - Surrey からの回答
Hi Ted,
Thank you for your kind feedback! We're glad to hear our team was helpful, welcoming, and knowledgeable throughout your experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Very professional thru the whole…
Very professional thru the whole process, including delivery and removing old appliances. Will highly recommend them to my friends
2026年6月2日
Canadian Appliance Source - Surrey からの回答
Hi Karen,
Thank you for your kind feedback! We're glad to hear everything was handled professionally from start to finish, including delivery and removal of your old appliances. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Worst experience
Salesman very friendly to sell but after the sale I had the worst experience. This is the first and the last time I bought anything from this store.
2026年5月15日
Canadian Appliance Source - Surrey からの回答
Hello Harpal
We are so happy to hear that Mukul Khurana provided such a pleasant and helpful experience.
We look forward to welcoming you back whenever you need us next.
Warmly,
CAS
Naveen Sharma was great
Naveen Sharma was kind, polite and assisted us to purchase an LG dishwasher.
2026年5月10日
自発的なレビュー
Canadian Appliance Source - Surrey からの回答
Hi Alex,
We're delighted to hear our team provided excellent assistance with your LG dishwasher purchase. Thank you for your kind words!
CAS
Top service and quality products
The initial phone call was handled by Markul he was very professional , thorough and helpful,,, He instantly gave me confidence that I was in the right place to buy a Quality Maytag Product,, further that his company offered full red carpet service,, He was patient in walking me through the process on the cell phone,,, as a senior I struggle at times with phones and computers. Markul made it easy,,, as for the delivery the gentleman delivering the dryer were true professionals,, the best I have ever seen,, they handled a fairly tight installation with ease,,, the way they worked installed great confidence in me.. I would not hesitate to recommend this 5 star company in all categories at any time,,, Simply put their the best,, my wife and I could not be more pleased,, very glad I found your company on Google
2026年4月29日
Canadian Appliance Source - Surrey からの回答
Hi Michael,
Thank you so much for your wonderful and thoughtful review, and for choosing CAS! We’re delighted to hear that Markul provided you with professional, patient, and reassuring support throughout your purchase experience. It’s especially great to know he was able to make the process easy and comfortable for you.
We’re also very pleased to hear our delivery team handled the installation with such care and professionalism, even in a tight space. Your kind words mean a great deal to our entire team.
We truly appreciate your business and the trust you placed in CAS. We look forward to serving you again in the future. Please recommend us to your family and friends—we would be happy to take great care of them as well!
CAS
Satisfied Customers, Again!
We have now made three online purchases from CAS. The website is easy to operate, you are able to filter to exactly what you are looking for,
no wasting time looking through appliances that will not meet your needs.
The most recent purchase, a stacked washer/gas dryer, I made use of the online chat to firm up a delivery date. Communication with the representative was easy and quick.
Delivery was fantastic, the delivery gents were courteous, friendly and I was notified via text when they were a stop away/20 min before their arrival.
All in all a very positive experience!! Thank you again CAS!
2026年2月28日
Canadian Appliance Source - Surrey からの回答
Hello Tracy
It is fantastic to hear that you’ve enjoyed three successful purchases with us! We are glad our website filters and online chat support made your most recent experience so positive.
We look forward to continuing to work with you.
Warmly,
CAS
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