Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... もっと見る
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bought the fridge online, was delivered and installed by honestly the best team. they showed me everything, helped me remove a door to get int he house, will def use again. In house professional deliv... もっと見る
企業が回答しました
My sales representative, Mike Cole, was excellent. He understood my needs and educated me on the new appliances I was interested in, both the upside and the downsides of each (I bought 5 from him).... もっと見る
企業が回答しました
Based on our criteria Najeem was able to narrow the list down to 3 refrigerators, so it it was easier choose from. He gave us time to decide and at no time was pushy. Delivery was smooth and the crew... もっと見る
企業が回答しました
企業情報
Canadian Appliance Source - Toronto について
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
連絡先
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, カナダ
- 4167825900
4.4
優良
2373件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect Delivery
bought the fridge online, was delivered and installed by honestly the best team. they showed me everything, helped me remove a door to get int he house, will def use again. In house professional delivery is the key.
2026年7月27日
自発的なレビュー
Canadian Appliance Source - Toronto からの回答
Hello
We are thrilled to hear how accommodating and careful our delivery crew was while getting everything safely inside and set up!
We look forward to working with you again on your next home update.
With gratitude,
CAS
Canadian Appliance Source - Toronto からの回答
Hi Brian,
Thank you for your wonderful review! We're so happy to hear that you had an excellent delivery and overall experience with us. We truly appreciate your business.
CAS
My sales representative and delivery service/installation
My sales representative, Mike Cole, was excellent. He understood my needs and educated me on the new appliances I was interested in, both the upside and the downsides of each (I bought 5 from him). There was never any pressure, and I felt totally comfortable with his recommendations based on my needs. Overall, it was an excellent experience. The delivery of my appliances was very fast, and the delivery men/installers (Kevin and his coworker) were both excellent as well. My appliances wouldn't fit in my laundry room or my kitchen, so they removed a door and my refrigerator so they would fit. Never a complaint. They were both patient and very accommodating. I couldn't have asked for more. Overall, a very positive experience!
2026年7月14日
Canadian Appliance Source - Toronto からの回答
Hi Janice,
Thank you for your outstanding review! We're thrilled to hear Mike Cole provided knowledgeable, thoughtful, and pressure-free service while helping you select your new appliances. We're also glad Kevin and our delivery team went above and beyond to make sure everything was installed smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
The Best Professional service.
Jay handled everything I needed efficiently, professionally, and compounded with a great smile…
Hats off to Jay, and all the employees.
Big thanks to the amazing delivery crew.. fabulous experience.
2026年7月19日
Canadian Appliance Source - Toronto からの回答
Hi Mary,
Thank you for your fantastic review! We're delighted to hear Jay and our team provided efficient, professional, and friendly service throughout your experience. We truly appreciate your business and your kind words about our delivery crew. We look forward to serving you again at CAS, and we’d be grateful if you recommended us to your family and friends!
CAS
Lack of customer service
Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explaining what occurred. I NEVER received a call back. And it is almost a week. I engaged a handy man and he was able to balance the appliance and it is now working. I am dismayed that the customer service from the sales personnrndef the minute I paid for my purchase
2026年7月18日
Canadian Appliance Source - Toronto からの回答
Dear Fern,
Thank you for your feedback. We're sorry to hear about your experience. While we're glad the issue with your refrigerator was ultimately resolved, we understand how frustrating it must have been not to receive a response.
We have dedicated teams that handle post-delivery concerns to ensure customers receive the appropriate assistance, and we're sorry you weren't directed to the right team.
We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities to improve our communication and customer experience.
Thank you for sharing your experience with us.
Sincerely,
CAS
Canadian Appliance Source - Toronto からの回答
Hi Maria,
We are so glad to hear that our staff was helpful and answered all your questions. Thank you for your kind words!
CAS
Seamless experience from online…
Seamless experience from online shopping site to flawless, professional delivery, awesome job, 100% recommend
2026年7月18日
Canadian Appliance Source - Toronto からの回答
Hi Mark,
Thank you for your wonderful feedback! We're so pleased to hear that your online shopping experience was seamless and that our delivery was flawless and professional. We truly appreciate your recommendation and your business.
CAS
Fast delivery item new and not damaged
Fast delivery item new and not damaged, easy to buy and get all info about the product.Good e-commerce engine.
2026年7月16日
Canadian Appliance Source - Toronto からの回答
Hi Teodor,
Thank you for your wonderful review! We're so pleased to hear that your item arrived quickly and in perfect condition, and that you found our website easy to use and informative. We truly appreciate your business and look forward to serving you again.
CAS
Delivery is on time and installed the…
Delivery is on time and installed the appliance properly.
2026年7月13日
自発的なレビュー
Canadian Appliance Source - Toronto からの回答
Hi Barbara,
We're so glad to hear that your delivery was on time and that your appliance was installed properly. We appreciate your positive feedback!
CAS
Based on our criteria Najeem was able…
Based on our criteria Najeem was able to narrow the list down to 3 refrigerators, so it it was easier choose from. He gave us time to decide and at no time was pushy. Delivery was smooth and the crew polite and on time.
2026年7月7日
Canadian Appliance Source - Toronto からの回答
Hi Alexander,
Thank you for choosing CAS and for sharing your experience! We're delighted to hear Najeem provided helpful, knowledgeable service and made the selection process easier and stress-free. We're also glad the delivery team provided a smooth and professional experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
From the beginning to end was stress…
From the beginning to end was stress free. Professional and kept us up to date with delivery
2026年7月13日
Canadian Appliance Source - Toronto からの回答
Hi Rose,
We're so pleased to hear that your experience was stress-free from beginning to end and that our team kept you updated on your delivery. We truly appreciate your business!
CAS
Canadian Appliance Source - Toronto からの回答
Hello Steven
We truly appreciate your business and are so glad we could help.
We look forward to seeing you at the store again soon.
With thanks,
CAS
"The service provided by this company is completely unacceptable. They treat their customers poorly, and a business operating under such standards should not exist."
I am writing to formally reject your offer of a $75 compensation. This is entirely unacceptable.
A certified technician has just inspected the stove and officially confirmed that the glass cooktop is severely defective and completely ruined, requiring a full replacement. This is a functional and structural defect, not a "surface stain" or "spillage" as you previously claimed.
Please be advised that under the Ontario Consumer Protection Act, appliances sold must be of merchantable quality and fit for purpose. Selling a floor model or "open-box" item does not legally absolve your company from liability for hidden structural defects that render the appliance unusable within days of delivery.
As a senior citizen close to 80 years old, the past two weeks have caused me immense stress, and your refusal to answer my numerous phone calls (nearly 20 attempts) is deeply disrespectful.
If this matter is not resolved immediately with a full refund or a complete replacement of the unit, I will take the following immediate steps:
File a formal complaint with Consumer Protection Ontario.
Initiate a claim in the Ontario Small Claims Court for a full refund plus damages for the stress caused.
Share my experience, along with your written responses, across all major social media platforms and public review sites to warn other consumers.
I expect a prompt resolution from management.
2026年7月9日
自発的なレビュー
Canadian Appliance Source - Toronto からの回答
Dear Mark Khentov,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you are not satisfied with your appliance.
We can confirm that the "out of the box" Frigidaire range you ordered was not previously used or sold to another customer.
Regarding your concerns about the cooktop issues that occurred after your first few uses, we see that you are currently in contact with our Aftersales team, and they have offered you compensation.
Sincerely,
CAS
Mike Cole is a great guy to deal with…
Mike Cole is a great guy to deal with and we have always received great products and great service from this place, enough so that leaving a review is our pleasure.
2026年7月5日
Canadian Appliance Source - Toronto からの回答
Hello Warren,
We are incredibly proud to hear that Mike Cole consistently delivers such a high-quality experience and that you have always been so pleased with your items.
We look forward to seeing you at the store for your future upgrades!
Best regards,
CAS
Accommodated multiple delivery date changes…
We had to change our delivery date a few times to align with renovations. Hitesh was very accommodating throughout.
2026年7月3日
Canadian Appliance Source - Toronto からの回答
Hello Sean,
We are happy that Hitesh was able to accommodate your timeline so seamlessly and adjust perfectly to your renovation schedule.
We look forward to coordinating with you on your next project!
Warmest regards,
CAS
Canadian Appliance Source - Toronto からの回答
Hello Sandra
We are happy that we could provide you with valuable guidance, excellent support, and the best possible value for your purchase.
We look forward to seeing you at the store again soon!
Best regards,
CAS
Canadian Appliance Source - Toronto からの回答
Hello ,
It is wonderful to hear that you found our insights valuable and that the drop-off and installation went perfectly.
We look forward to welcoming you back whenever you need us next!
Sincerely,
CAS
Good in store service
Good in store service. We have been finding just the appliance we’re looking for at a good price. And the delivery and installation service is excellent
2026年6月25日
Canadian Appliance Source - Toronto からの回答
Hello Mike
We are so pleased that we could help you locate the exact model you needed at a fantastic value, and that our logistics and setup crew hit the mark.
We look forward to continuing to serve you on your next visit!
Warmly,
CAS
Canadian Appliance Source - Toronto からの回答
Hi David,
Thank you for your kind feedback and for choosing CAS! We're glad to hear our salesperson was knowledgeable and courteous. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
The company sent me a refurbished unit…
The company sent me a refurbished unit instead of a brand-new one. There was no box or plastic wrap on the body of the refrigerator—only on the door and handles. The salesperson did not follow up on my email. I suspect the reason was that the company matched the prices of a big-box stores but made up for the difference in profit by sending me a refurbished unit and didn’t fully disclose the details of their deal. Better to buy from reputable stores.
2026年6月20日
Canadian Appliance Source - Toronto からの回答
Hello Les,
Thank you for taking the time to share your feedback with us.
We have reviewed your order and confirmed that the unit you received was brand new and not a floor model.
Our warehouse team sometimes repackages units if the original packaging was damaged during transit or handling, but please be assured your unit is brand new and is covered by the manufacturer's warranty for a full year.
Thank you for allowing us the opportunity to address this for you.
Sincerely,
CAS
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