Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... もっと見る
企業が回答しました
I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... もっと見る
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
当該企業による記述
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
連絡先
1715 NW 82 Avenue, 33126, Miami, FL, 米国
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
優良
1551件のレビュー
ネガティブなレビューの 82％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Can't replace battery…
I TRIED to purchase a replacement battery for my cap, but they are now not available to purchase online. So, I have a $2600. cap that i am not able to use... pretty frustrating
2026年2月23日
Capillus からの回答
Hello laurel,
We currently have a limited stock of Replacement Battery Packs.
If you are in need of a new battery please contact our Customer Care Team for assistance placing an order.
You may call 786-980-2712
Very quick and polite response as well…
Very quick and polite response as well as a good answer to my question.
2026年2月23日
Capillus からの回答
Thank you for your kind words! We’re glad we could provide a quick and helpful response to your question.
We appreciate your feedback and are always here if you need anything further.
No phone number to consult with a human ?
We bought the cap and Lou used it as instructed but the battery does not hold a charge.
Nobody has the battery !!?!
Why can’t some person call or send the link to purchase a battery?
2026年2月23日
Capillus からの回答
Thank you for sharing your feedback. We’re sorry to hear about the trouble with the battery. We’re actively working to get this resolved for you.
As mentioned, the next step is to call our team and provide your device information so we can ensure you get the correct replacement battery. Once that information is provided, we can help get a battery shipped to you as quickly as possible.
We appreciate your patience and want to make sure Lou’s cap is fully functional. Please don’t hesitate to reach out
I asked to change the color of my face…
I asked to change the color of my face mask to lilac and although the Black already shipped, Christina in customer service took it upon herself to make the change, deliver the replacement within 1 day and provided a paid UPS label for return.
2026年2月20日
Capillus からの回答
Thank you for taking the time to share your experience.
We’re glad Christina was able to assist with updating the color of your Capillus Laser Face Mask, arrange the quick shipment of the replacement, and provide a prepaid UPS return label for the original item.
We appreciate your feedback and your business. If you need anything further, please don’t hesitate to reach out.
Capillus からの回答
Thank you so much for the wonderful review!
We’re glad you were able to connect with someone directly and get all of your questions answered.
If you ever need anything in the future, we’re just a call or message away. We truly appreciate your support!
christine was very helpful in my choice…
christine was very helpful in my choice off product
2026年2月17日
Capillus からの回答
Thank you so much for your kind words!
We’re so glad to hear that Christina was helpful in guiding you to the right product. Choosing the best option is an important decision, and we’re happy she could make the process easier and more comfortable for you.
We truly appreciate your support and are always here if you have any questions along the way!
Isis was amazingly helpful at helping…
Isis was amazingly helpful at helping me navigate the exchange program. Amazing customer service!!
2026年1月20日
Capillus からの回答
Thank you so much for the 5-star review!
We’re thrilled to hear that Isis was able to help you navigate the exchange program smoothly.
We truly appreciate your support and are always here if you need anything in the future!
Awesome Customer Service
I have not needed to contact the company for five years, but recently my battery pack for my cap was not charging for as long as it used to. Christina, the phone rep was amazing . She figured out which cap I had and sent it over within days! I will definitely be purchasing from them in the future!
2026年2月17日
Capillus からの回答
Thank you so much for sharing this and for being a long-time member of the Capillus family.
We’re thrilled to hear that Christina was able to quickly identify your cap and get a replacement battery out to you without delay.
Your loyalty truly means a lot to us, and we’re so grateful for your continued support. If you ever need anything at all, we’re always here to help.
Thank you again for the wonderful review!
Excessive Restocking Fee For Un-Opened Caps
I do not agree with Capillus unopened box policy but the representative remained focused. She was able to offer me two options for my desire to upgrade my pro S2.
2026年2月16日
Capillus からの回答
Thank you so much for your 5-star review, we appreciate you taking the time to share your experience.
We also wanted to gently clarify that when you reached out about returning the gifted device for store credit, we requested the serial number so we could properly locate the original purchase and review available options. Unfortunately, we didn’t receive a response and the case was closed due to inactivity.
If you’re still interested in exploring options, we’d be more than happy to reopen the conversation. Just send us the serial number from your Capillus PRO S2, and we’ll take it from there.
We’re always here to help and appreciate the opportunity to assist further.
I want to take this moment to…
I want to take this moment to acknowledge Isis for the tremendous support she gave me in helping register my order online to be eligible for warranty.
Very happy with my product and the company Capillus. I would recommend this company to anyone.
2026年2月12日
Capillus からの回答
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with your product and your experience with Capillus. I’ll be sure to pass your feedback along to Isis — she truly cares about making sure our customers are fully supported, especially when it comes to important steps like warranty registration.
Your recommendation means a great deal to all of us at Capillus. We’re grateful to have you as part of our community and are always here if you need anything in the future!
Easy exchange, great customer service
Capillus was great in helping me exchange my small-fitting RL cap for a larger one. They made everything easy. Thanks to Christina for the great customer service.
2026年1月9日
Capillus からの回答
Hi Bria,
Thank you for your kind words! We're pleased to hear Christina provided you with a great experience. Our goal is to make things as seamless as possible for you.
Best of luck on your journey!
Purchased in 2024 and cap stopped…
Purchased in 2024 and cap stopped working January of 2026. No longer charges.
2026年1月20日
自発的なレビュー
Capillus からの回答
Hi Julia,
We appreciate your review! An agent is currently working on your case and will be in touch with you further regarding your device's issue.
Capillus からの回答
Thank you for your kind feedback! We’re so glad to hear that you found our service polite, patient, and very knowledgeable.
We truly appreciate your support and look forward to assisting you again.
Isis
Isis. She really knows what she’s doing. She’s very patient and very pleasant. Thank you.
2026年1月23日
Capillus からの回答
Thank you so much for the kind words! We’re thrilled to hear about your experience with Isi, she truly is knowledgeable, patient, and a pleasure to work with.
We’ll be sure to pass along your compliments to her. We appreciate your support and look forward to serving you again!
Capillus からの回答
Thank you for your feedback. We’re really sorry about the delay in receiving your order, that’s not the experience we want for our customers.
We appreciate your patience and are actively working to improve our delivery times.
If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.
Capillus からの回答
Thank you for sharing your expereince!
We are happy you got the service you needed :)
I tried to order during your sale but…
I tried to order during your sale but no one actually responded until 3 weeks later and then not with the price I was told. Tired of wasting time here trying to spend too much money with this company. Going to find another option.
2026年1月19日
Capillus からの回答
Hello Kris,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in our response and for the confusion around pricing during our sale. We understand how frustrating that must have been.
After reviewing your inquiry, we found that your original email was inadvertently routed to a separate folder and wasn’t seen by our team right away. Once an agent was assigned, you were offered the agreed-upon discount and sent an invoice. Unfortunately, an error was made when applying that discount to the invoice.
We have since corrected the invoice to reflect the discount that was originally promised. We regret the inconvenience this caused and appreciate your patience while we resolved the issue.
Please don’t hesitate to reach out if you have any questions or if there’s anything further we can assist with.
Kind regards,
6 minutes a day everyday
Transaction was handled professionally. The representative I talked with was very courteous and helpful. I’ve had a capillus laser hat for almost a decade. Glad to upgrade to 280 pro. Thank you.
2025年12月19日
Capillus からの回答
Hi Jerry,
We're very happy to hear that! We always want to make your experience as smooth as possible. If you need anything, we are here to help!
Best wishes
sweet…
Called two days in a row and this sweet and funny customer service representative remembers me and picks up to go t where I left off and remembers everything and made me feel heard and special
2026年1月15日
Capillus からの回答
Hi Marie,
Thank you for your review! We're so happy to hear that Isis was able to assist you efficiently, and knew your case! This is exactly what we love to hear :)
Best of luck on your journey!
I WANT TO RETURN THIS CAP!
I’ve been trying to get a return authorization for months and NO ONE will respond. However, they are happy to flood my email and text with messages. Please tell me how to return the laser cap as it has done nothing to improve my hair situation.
2025年12月23日
Capillus からの回答
Hello Tracy,
Thank you for bringing this to our attention. We sincerely apologize for the lack of response from our team. We strive to provide unparalleled service to each customer for any reason.
We’d like to clarify that our support and marketing teams operate on separate platforms. As a result, most marketing emails are sent from no-reply addresses and are not monitored for incoming messages.
That said, we have located your request and have assigned an agent who is actively working to assist you with returning your product at no penalty.
Please keep an eye out for a follow-up email from our team member who will be helping you shortly. If you have any additional questions in the meantime, we’re here to help.
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