Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... もっと見る
企業が回答しました
I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... もっと見る
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
当該企業による記述
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
連絡先
1715 NW 82 Avenue, 33126, Miami, FL, 米国
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
優良
1551件のレビュー
ネガティブなレビューの 82％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Capillus からの回答
Thank you! We’re glad Yeli was able to help, we appreciate it!
I am a repeat customer of Capillus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.
2026年4月10日
Capillus からの回答
Thank you for your continued support, we truly appreciate it! We’re glad to hear our team has been responsive and that your wife is enjoying the new Tri-Spectrum cap!
Capillus からの回答
Thank you! Glad we could provide reliable support and helpful replacement options!
Capillus からの回答
Thank you! We’re glad Natasha was able to help, we appreciate it!
Capillus からの回答
Thank you! Glad we could help troubleshoot your cap, we appreciate it! :)
Capillus からの回答
Thank you Catherine! We are very happy to hear we could help you!
Capillus からの回答
Thats exactly what we are striving for :)
Thank you for taking the time to leave us a review!
Customer service rep was smart
Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)
2026年3月30日
Capillus からの回答
Tina, thank you for the kind words!
We're happy to hear our rep was very knowledgeable and got your issue resolved quickly
Awesome service
Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!
2026年3月26日
Capillus からの回答
We’re so glad Christina could help and turn things around. A++ customers like you make it easy to do what we do!
Capillus からの回答
Thank you! Glad you experienced quick support and fast delivery, we appreciate it!
Capillus からの回答
Thank you! We’re glad you had a professional and responsive experience, two thumbs up right back at you!
$1,000+ Product Became Unusable After One Year — Battery Not Covered
I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.
Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.
After using the product consistently, I also did not experience the results that were advertised.
What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.
Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.
For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.
2026年3月11日
自発的なレビュー
Customer service was great
Customer service was great, quick to respond and very informative.
2026年3月11日
Capillus からの回答
Thank you! We’re glad you had a quick and informative experience with our team, we appreciate your feedback!
Capillus contact me again
Capillus contact me directly to assist mi issue and currently working in a resolution for my 2 missimg devices from ups
2026年2月8日
Capillus からの回答
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
After reviewing your account, we confirmed that there was no duplicate charge, instead, it appears that the incorrect card was charged due to multiple cards being provided.
We are actively working to correct this for you and ensure everything is resolved promptly. Your satisfaction is very important to us, and we appreciate your patience as we make this right
Customer service online and over the phone
On Wednesday 2/25/26, I called customer service 888-470-2720.
I spoke to the customer service representative, Christina.
She assisted me.
I explained the below situation.
Christina spoke to a supervisor and overnighted at no charge a replacement battery.
I emailed customer service Thursday 2/19/26. I had an appointment scheduled for assistance the following day, Friday 2/20/26 at 12:30 pm- 12:45 pm.
Friday 2/20/26 The representative did not call.
I emailed the representative Friday 2/20/26 at 3:29 pm inquiring as to the status of the call.
I have yet to receive a response to my email.
Saturday 2/21/26 at 10:22 am I called and left a message for Capillus customer service at 888-470-2710.
I requested a call to inquire about a replacement battery for my Capillus.
I have yet to receive a call back from this call.
2026年2月19日
Capillus からの回答
Thank you for taking the time to share this detailed feedback, we really appreciate it.
We’re glad to hear that Christina was able to step in, coordinate with her supervisor, and get a replacement battery sent out to you quickly. That’s exactly the level of support we aim to provide.
We sincerely apologize for the missed appointment and the lack of follow-up to your emails and voicemail. That’s not the experience we want for our customers, and we understand how frustrating that can be, especially when you’re trying to get timely assistance.
Your feedback is extremely helpful, and we’ll be sure to share it with our team to address these gaps and improve our responsiveness moving forward.
If there’s anything further you need or if you’re still awaiting assistance, please don’t hesitate to reach out, we’re here to help and want to make sure everything is fully resolved for you.
Thank You
I was in contact with Christina throughout the purchasing process. She was very helpful and extremely transparent. Thank you.
2026年3月3日
Capillus からの回答
Thank you for your time!
We're very happy to hear that Christina was there to help you with your questions and placing your order. We will be sure to pass on your kind words to her!
Thank you for the detailed information…
Thank you for the detailed information regarding warranties.
2026年3月3日
Capillus からの回答
Tom,
Thank you for getting in contact with our team! We're happy to have been of assistance!
Capillus からの回答
Hi Sandra,
Thank you for leaving another review!
We are happy to hear our customer care team has been helpful with your requests and has made your ordering process smooth and easy!
Fee free to reach out to us at any time
Very Happy Customer
Christina guided me to get my laser cap fully repaired and returned quickly. Great service!
2026年2月25日
Capillus からの回答
We’re happy to hear that Christina was able to guide you through the repair process and help get your laser cap returned to you quickly!
We appreciate you taking the time to share your feedback and are always here if you need anything in the future.
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