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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complaine... もっず芋る

5぀星のうち1の評䟡

AVOID like your life depends on it. The most disgusting company ever ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity they then put my Audi back up... もっず芋る

5぀星のうち1の評䟡

I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and hav... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌディヌラヌ

圓該䌁業による蚘述

The new Carcraft is a website featuring thousands of quality used cars, all available from independent car dealers we know from across the UK, all of whom have been through our rigorous approval process. We approve the dealers, you'll approve of the choice. If you're looking for a new car, check out Carcraft.co.uk today.


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1.0

ひどい

TrustScore 5段階評䟡の1

1063件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.0

すべおのレビュヌ

(1,063)

過去12か月のレビュヌ数: 0ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Quick, easy, helpful selling

Saw a car I liked on the website, called and spoke to the sales. The salesman who was dealing with me went to the North-East showroom and picked up the car himself, drove it back to my local Leeds showroom during the week. I turned up at the weekend and bought the car. When you need a car but don't need sales hassle or hanging about, Carcraft is easy and quick. Don't have the worries of buying from sole trader garages either. Recommend.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Great review, we love to see that we have gone above and beyond and our customers drive away happy :)

5぀星のうち5の評䟡

Excellent

When visiting car craft, I couldn't of ask for better service. All staff where polite and happy to help. Would recommend anyone to there service!! Excellent

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you for the lovely review and great recommendation Shannon!

5぀星のうち4の評䟡

Carcarft

Really good advice quick and friendly

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you Leslie, happy to hear your experience was so good.

5぀星のうち5の評䟡

Excellent service

The staff looked after us from walking in to driving away.. Really friendly and made to feel welcome . Explained everything with it purchasing the car crystal clear..... Recommend!!!!

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thanks for the recommendation Johnathan! Much appreciated.

5぀星のうち5の評䟡

very good customer care

The staff at the Castleton branch were very helpful in regards to my next car purchase as they did everything they could to help me.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

We're always happy to hear the phrase 'everything they could to help' from our customers! Thanks for the review.

5぀星のうち5の評䟡

Very pleased with service received!

We were very impressed with our recent purchase from Car Craft. We got an excellent deal on the vehicle and the service we received from their Sales Person, Charlotte was outstanding. She let us browse abd make our decision in peace without pushing us but was helpful and attentive when we asked questions.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Great to hear Victoria, thank you for the review.

5぀星のうち2の評䟡

Under an hour?

Pleased with the car but I was kept waiting for hours and hours.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Apologies for the wait Jennifer, we hope your wait was worth while and you drove home in the car you really wanted.

5぀星のうち4の評䟡

Good

When I bought a car sales man said he will deliver a car and he will make sure that leave enough fuel in car and he said that couple time, I belive that but when the car deliver fuel was only just drive to the fuel station but It was good all over experience.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you for the review Surinder, apologies about the fuel issue. I will pass your feedback to the team.

5぀星のうち5の評䟡

got what I wanted

Staff were helpful and helped me to get the car I wanted

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

This is exactly what we want to hear Chloe, thank you and glad you found the car you wanted.

5぀星のうち5の評䟡

Fantastic

Great service and communication especially from jade at the leeds branch!
Would recommend to anyone!!
5******

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you very much for the great review Amanda! Love the *'s!

5぀星のうち5の評䟡

Buying a car

Getting a car from car craft was so easy and laid back no one hassles you and you can test drive as many cars as you want I will be going back when it's time to change my car again xx

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Brilliant, we'll see you again then Jamey! :)

5぀星のうち4の評䟡

simple, easy and friendly

The staff at carcraft were helpful, easy to talk to and ready to answer any questions I had. I narrowed my choices down to two cars and was able to test drive both to decide which I preferred. After choosing one I went through the finance process which although long was made easier and less painful by the staff. Overall a good experience and would recommend to friends and family.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Glad to hear you test drove the two options Annamay, we want all our customers to test drive as many options as they wish to find the car that is right for them. Thank you very much for the review!

5぀星のうち4の評䟡

Professional

They had a good choice of cars available. They took my car as part exchange too.

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thanks Wilsioni, with our guaranteed part exchange we're happy to take your old car and glad you updated with us!

5぀星のうち5の評䟡

Carcraft Wednesbury

Recently bought a car from carcraft and can honestly say how helpful and professional the salesman was. Can't fault the professionalism throughout the process and would recommend to anyone who is looking to change thier car

well done carcraft and especially Mo the salesman

2015幎3月9日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you Linda! We really appreciate the review :)

5぀星のうち1の評䟡

Do not care about the customer at all

Carcraft absolutely ruined my life. At 19 I was browsing the Internet for a car and showed interest in a polo (not from a carcraft website) anyway a dealer from the leeds branch contacted me and asked if I'd be interested. He came and picked me up from my own home and drove me to the branch where I was swamped with paperwork and agreed to buy the car. The extended guarantee wasn't explained clearly to me, I signed the paper work but on the sheet I have it was explained as a TLC which is included in the price. It was only when I got home I realised I had actually been sold an extended guarantee of £1,795.00 that was additional. I was paying two separate rates of interest. They must of had a right laugh when I left the store. I contacted the man who had come to pick me up and said that I wanted to cancel the extended guarantee. He said that I needed to put it in a letter as a cancellation needed to be in writing. I did this and he said the man who drove me home would come and pick it up as I couldn't yet drive (a different dealer drove me home in the car I'd purchased). I was working the next day and my brother told me he'd handed the letter to the man that had come for it. I awaited a response from carcraft and tried numerous times to contact the man who had come to pick me up but he never answered. Eventually upon contacting the store I was met with the response that my cancellation period was over. I have written to carcraft about this before and have recieved the response that there is nothing they can do as I signed the paperwork. But let's just ignore the fact that I tried to cancel. If I could remember the name of the dealer that came to pick me up I would have confronted him. I was made a fool of at a young age and since then have been paying back two separate agreements because with this guarantee I couldn't receive the full credit from one finance provider. Nice one carcrafit. Great customer service thanks for nothing.

2015幎3月5日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

I'm sorry to hear this Linzie, I have passed this on to our customer services team and they are looking into it, but if you would like to speak to someone straight away you can speak to the team now on 0800 923 9495 option 6.

5぀星のうち5の評䟡

Love my new car

Great service, friendly and very informative, the guys in the Lakeside store really helped to find the best deal for me

2015幎3月5日
自発的なレビュヌ
Carcraft ロゎ

Carcraft からの回答

Thank you Fleur, this is great to hear! We really appreciate the review.

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