I ordered a lamp with express delivery. It didn't arrive until at least a week later than it should have. Now it arrived and it doesn't work. No response from the company. Do not use!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer Ian solution €5 credit The parcel thrown by courier over 2m Gate a... もっと見る
企業が回答しました
AVOID - SCAMMERS Received the lamp but wanted to refund as no longer required. Submitted the returns form online and no response - over a month ago now. Will be doing a charge back via the bank. N... もっと見る
Brilliant !! Initially purchased to relieve my cats arthritis and the improvements incredible!! Avoided all the nasty meds from the vets, and she’s able to climb the stairs again :D While primarily i... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Red Light Therapy | UVB Phototherapy | Since 2014 The UK's leading provider of light therapy solutions We bring affordable solutions to the masses
連絡先
Care Lamps, International House, 24 Holborn Viaduct, EC1A 2BN, London, 英国
- 02081446939
- sales@carelamps.com
- www.carelamps.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 14%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very poor customer service
I bought the Derma Red P600 device and paid £499.00 online. After that, I received no confirmation, no receipt, no information whatsoever. I found no telephone number on their websites. I left two emails to them. But no replies. It has been more than 3 days now. I think their customer service is very poor to say the least, and possibly fraud. I am going to withdraw my payment.

Care Lamps からの回答
Life Enhancing
I bought the lamp 3 months ago because I thought it might help with the symptoms of a thyroid problem. It has. I have a lot more energy than I did, am more flexible and suffer less aches and pains. It has significantly reduced my back pain in particular. It is a very good quality machine. I use it almost every morning after bathing and enjoy luxuriating in its lovely warm glow. I accompany my session with a YouTube video, usually the sound of waves lapping against a beach, to get that holiday vibe! I love it - it makes me feel so much better.
Efter leverans fick UPS faktura för…
Efter leverans fick UPS faktura för betala moms och införselavgift. Ingen information på hemsida om det.

Care Lamps からの回答
Aggressive Customer engagement from Ian abmisal attitude
Customer engagement from Ian abmisal . Plug type not stated clearly 3pin or 2pin instead requests land mass...Should be clearer
Ian solution €5 credit
The parcel thrown by courier over 2m Gate and damaged.
Ian requested a video , then as he refused to believe my word persisted with aggresive and derogatory argumentative tone that machine was not damaged.
Don't use this company Custmer service non existent

Care Lamps からの回答
The product was as described and of…
The product was as described and of good quality. I received the lamp within the time promised and am very pleased that my psoriasis has already started to improve.
It's absolutely wonderful and it works.
It's absolutely wonderful and it works.
I have been using it for the last 2 weeks and it has made a huge difference.
I highly recommend for people with Psoriasis.
Angle poise UVB Lamp
The lamp is exactly what I needed. Only problem so far is if we try to change the angle poise, the light goes out. The bulb fitting is loose so we leave the lamp in the same position all the time. It's doing the job it was purchased for.
Easy to order and it works
Easy to order what I needed, with fast response to my query when the lamp was delayed due to postal service not the company itself. The uvb lamp works on my skin as well.
Bulb is a little temperamental but great when on.
I have only used the lamp for one week so cannot give an accurate review of results however it seems to have calmed my skin down. I struggled to get the lamp on initially so warmed it up as advised in the instructions, it does seem to be temperamental but when it stays on its great. Very fast efficient delivery too.
Review Care Lamps
Review Care Lamps
Hi, prompt and efficient service, no problems at all with delivery, machine as described, complete with all attachments and very well wrapped. Would recommend to anyone.
Kind Regards, Val Holcombe
Lamp arrived promptly.
Lamp arrived promptly.
I am using it every day in line with suggested times. Hopefully it will improve my psoriasis in time as it is my last hope.The little sun we got here in Ireland did improve it a bit in the Summer but all the prescribed and not prescribe creams etc were no good.Because of Covid I could not get any sun in Spain or Portugal this year. That would have improved it too
Because of Brexit there was Irish VAT to be paid plus delivery charge awful nuisance since the UK left the EU as I used buy a lot from the UK but now no more.
Really happy with my purchase from care…
Really happy with my purchase from care lamps.
Have purchased an infant red unit which has been great so far, fast delivery and excellent service and quality, will use care lamps again and have recommended them to friends 👍
Great customer service
Great customer service and a good reasonably priced product, would recommend
Fast Delivery and product working as…
Fast Delivery and product working as intended but most importantly my psoriasis has cleared up and continues to be improved even after a month.
Got the lamp didnt realise the extra…
Got the lamp didnt realise the extra charges with customs but it came intact so all good
Carelamps has been so far a very good…
Carelamps has been so far a very good company with very good customer service. My lamp had an issue, it would suddenly switch off the screen or the screen and lamp itself too, I contacted Carelamps and I got it picked up and replaced for a brand new lamp in very short time. So far so good, and they’ve given 3 years guarantee to this lamp too. Highly recommended.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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