Castrads レビュー 2,189

Have purchased a number of made-to-order radiators and accessories from castrads over the last couple of years. Customer service and product quality has been consistently excellent. Our plumbers are impressed with them too - so much so that one of them has become a customer of theirs as well!

Great company and great products and service would use them every time

I am rating the purchase of the product, its delivery, packaging and presentation.

The purchase was easy. A specialist reached out offering an alternative TRV to the one I was looking for to regulate the temperature in my apartment. As soon as the order was processed, I received a confirmation with the shipping information. Yesterday, I had my building super install the TRVs. They were beautiful in their presentation and their packaging. I hope that they work as well as how they look.

Purchased a 2 prong radiator brush a hard to find item. It works great. Used to have 4 prong one that totally fell apart with age.

Great products and excellent speedy service - thanks!

It is absolutely fine

The product and the implementation service from Tom from Stamford

I was delighted to find Castrads were local to me. Their back story and the detail about the skillets’ production was just the sort that appeals to me. Nick was very responsive in correspondence and Simon most helpful when we visited the factory. I’m enjoying using the skillet and would have found it useful if a note on initial care and ongoing maintenance had been included in the box.

Good communication.
Good delivery - care taken by driver and updated re delivery slot on day of delivery.
Lovely product - this was the of 4 that we’ve ordered over a 15 year period and all are v good quality and top heat output.

This company is great. I'm impressed with the great style choices for the replacement radiators available here. Along with the colors as well. Great job here. One stop shop!!!

Unprofessional and disappointing experience. I paid over $3,500 to have my 3 radiators sandblasted and powder coated by Castrads. When I received them back, They couldn’t be reconnected. The threaded valve spuds were painted over, making it impossible to get a proper seal. Castrads admitted this is part of their “standard process” if spuds aren’t removed—but any professional knows critical openings should be protected during blasting and coating. They did nothing to prevent damage and then told me to buy replacement parts instead. No accountability for their own mistakes. My radiators are now unusable unless I pay more to fix what they broke. Very disappointed. Would not recommend.

Fabulous customer service - no matter how many times I changed my mind they were lovely and quick with responses.

The product is beautiful !

Excellent custom service and the quality of the radiators is superb.

Communication was great throughout the whole buying experience, very helpful staff.Delivery smooth and pickup afterwards 100%

Psyched I found this company. I live in an early 1920’s condo with radiators and have struggled to keep them clean, and was thrilled to find this company sells a brush that can get in all the nooks and crannies. My allergies thank Castrads. The brush is so soft and high quality too- would recommend to anyone who has radiators in their house. Fast shipping as well.

The radiators were expensive but great quality and the customer service throughout was absolutely excellent. Radiators also arrived really well packaged - even my plumber was impressed!

whole process couldn't have been better, I was able to talk to sales and get good helpfull assistance

John is knowledgeable and helpful. The showroom is a must-see to understand what is possible in the world of steam architectural heating.

Such a great experience ordering radiator accessories. Castrads team ensured we got the products in the timeframe we needed them in. Product quality is outstanding!

The website was easy to use. Many options to choose from. Fast responses to email questions