Castrads ロゎ
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Castrads レビュヌ 2,189

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TrustScore 5段階評䟡の5

4.9

ボむラヌ・暖房サヌビス
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5぀星のうち5の評䟡

These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... もっず芋る

5぀星のうち5の評䟡

Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... もっず芋る

5぀星のうち5の評䟡

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... もっず芋る

5぀星のうち5の評䟡

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... もっず芋る

䌁業情報

  1. ボむラヌ・暖房サヌビス

さたざたな倖郚゜ヌスから提䟛された情報

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

連絡先

4.9

優良

TrustScore 5段階評䟡の5

2189件のレビュヌ

5぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

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ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

True customer service

My contact, John was extremely helpful from my first inquiry, through deciding on size and the measurement process for the Curved Florence radiator. I had a lot of questions and he was always available and very helpful. He made the process a lot easier.

2025幎10月20日
5぀星のうち5の評䟡

Professional Service from start to finish

Joanne was really helpful in finding the right radiators to fit our kitchen. She explained the whole process and I took away a couple of samples to check a suitable finish with the kitchen fittings. The ordering and delivery were both smooth with great communication- the radiators were manufactured ahead of expected time and delivered promptly. All round a great experience 🫶🏻

2025幎10月30日
5぀星のうち5の評䟡

A quality expereince

Very detailed website with tech drawings etc. Could do with more photos of the different finishes. Samples very helpful. Quality of the product when it arrived was excellent. It was incredibly well packaged, with installation tools etc with very thoughtful installation instructions videos etc.

2025幎10月27日
5぀星のうち1の評䟡

Great product poor delivery

Placed an order for 13k of new radiators. First issue was the call to walk through the order never happened and no explanation, order was not correct, I admit I should have checked the final specification but I was clear that the order was correct save for one amend but that amend was not made. Delivery was delayed so I lost slot with plumber, rads delivered in an inappropriate condition. The same thing happened with a swap of an incorrect radiator, delivery significantly delayed and arrived unboxed. Collection of faulty radiator was even more stressful. As a result of delivery some rads were damaged and I was sent some paint .

2025幎8月15日
自発的なレビュヌ
Castrads ロゎ

Castrads からの回答

Hi Simon,

I’m sorry your experience wasn’t as smooth as it should have been. We tried to get everything right for you and I regret that we didn’t meet your expectations. I’d like to offer a bit of background for anyone reading this.

On placing the order
Your order was handled by Nicola, rather than through our website. She managed around 120 emails and several phone calls with you and your plumber to make sure all the details were clear.

On the incorrect radiator
The issue with the radiator arose from a misunderstanding, which Nicola highlighted in earlier correspondence. Even though it wasn’t a mistake on our side, we replaced the radiator free of charge to make sure you received exactly what you wanted.

On delivery
Delivery can be one of the more challenging parts of what we do. Hannah and Jo did everything possible to make it go smoothly, but unfortunately we were let down on the final mile delivery. The radiators were removed from our packaging without permission, which shouldn’t have happened. Thankfully, from the photos we received, the radiators themselves appeared undamaged but I completely understand your frustration. Hannah raised two formal complaints with the delivery company about this.

On collection
We were sorry to hear you found collection stressful. After the issues with delivery, Hannah upgraded your collection to a two-person collection from your shed, so you didn’t need to be at home. We hoped that would make things easier.

Our team tried hard to meet your expectations. I'm sorry that we didn’t. I’m glad to hear you’re happy with the finished product, and I appreciate you taking the time to share your feedback which we've taken on board.

All the best
Nick Baylis

5぀星のうち5の評䟡

Castrads radiateurs en fonte superbes


Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Service nickel, livraison sans accroc. Un sans-faute. Ca existe plus un service aussi qualitatif du moins en France

2025幎10月8日
自発的なレビュヌ

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