Cats Protection レビュヌ 

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TrustScore 5段階評䟡の3

3.2

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5぀星のうち1の評䟡

I am really sorry but cats protection in St Helens has gone down hill. We have had three cats from them and checks were throughly done and staff amazing. Now they have given a cat with real specific n... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Me and my partner just brought our first pair of kittens with Cats Protection - United Kingdom (RH17 7TT) Got nothing to say other than, what an amazing experience! - not only that but being p... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I adopted a cat nine and half years ago and I wanted to adopt another after that cat unfortunately died, leaving me heart broken. I am very disappointed in how cats protection Oxford and Newbury hav... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We recently adopted our beautiful Sally from Cats Protection, Chelwood Gate and can’t praise the centre and its staff highly enough. Within an hour of submitting our application, we received a phone c... もっず芋る

䌁業が回答したした

䌁業情報

  1. チャリティヌ

さたざたな倖郚゜ヌスから提䟛された情報

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


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3.2

たあたあ

TrustScore 5段階評䟡の3

459件のレビュヌ

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5぀星のうち1の評䟡

Cat protection don't help!

So I call the cat protection regarding a stray cat that has approached us at the care home I work at, it was hissing but still approaching us like it was scared but needed help, So we had started to feed him and he was so thirsty and hungry. We made him a bed and he's been there 24/7 for couple of weeks.
Cat protection advised me to stop feeding it so it can find it's way home.when I explained I couldn't do that, the line went dead, and they never called me back.
I'm glad I ignored their advice! I take it to the vets today, it was microchiped and been missing for 3 years from a loving home 11 miles away!! Unless it got stuck in a vehicle it would have had to cross a motorway to get to where it was. So no chance of finding its way home! If everyone listens to cat protection telling ppl to not feed stays, then sadly there's alot of desperate furry friends desperate for help being ignored on the streets.
It's the whole point of why owners microchip them!!

2024幎8月8日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Dear Tara

We are sorry to hear about your experience with us and are very happy to know the cat has been reunited with its family.

We care about all cats and provide advise along with suggested measures that the public can take to locate any previous owners.

One of these measures is to contact a local veterinary surgery - they will be able to scan the cat to see if it's been microchipped so the owner can be contacted.

Our branches and adoption centres run lost and found registers. Once all steps have been taken to find an owner, we may be able to take them into care. 

It can be really tempting to feed an unfamiliar cat, but it’s best not to. Some cats might be on a special diet or have a medical condition that needs a particular type of food. Feeding them something different might seriously upset their tummy or stop them getting all the important nutrients they need.

Feeding an unfamiliar cat can also keep them coming back to you.

Again we are happy to know the cat is safe and back home. We thank you for all your help in finding its owner.

5぀星のうち5の評䟡

Everybody was friendly and informative

Everyone we met was informative and friendly.
Joe matched me with our Coco and she is all we could have wished for. As soon as she stepped out of the cat carrier she made herself at home. She loves everybody. Is comical, clean, easy to feed. Loves all the toys awaiting her. Is very loving and loves a lap. She loved everybody at the vets & made her visit so easy.

2024幎8月3日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Sandra, thank you for your review. We are pleased to hear you had a positive adoption experience with us & that Coco is settling in well.

5぀星のうち1の評䟡

Awful organisation had nothing but


Awful organisation had nothing but stress and anxiety with a rehome that hasn't worked out nearly 7 weeks with hardly and surport or anyone showing any willingness to help resolve the issue. I will never have anything to do with cats protection again.

2024幎7月1日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Paul, I am sorry to hear that this has been your experience.

Please could you get in contact with us using the following link so we can look into this for you:

https://www.cats.org.uk/find-us/contact-us

5぀星のうち1の評䟡

Disappointed in Cats Protection

I contacted Cats Protection because there has been an uneutered ginger tom visiting our garden and house for most of the year. He comes in the house at any opportunity and sprays. He also eats my 14-year-old cat's food at every opportunity. I've asked around and nobody has claimed him. I daren't try and catch him in case i get scratched because my health would suffer if that happened. Cats Protection has said they'll come out and catch him, so I've waited in a couple of times now and they never arrived. My cat was a stray and although I love Cats, I'm nearly 68 and don't want another one. I get upset about this cat because he knows he's unloved and unwanted. I live on a main road and I've seen him dodge the traffic a few times to go and mate. Our cat hates him but he's also an outdoor cat and gets very upset about his food being eaten. I'm at my wits end with it. I really hope Cats Protection can help this poor cat because he doesn't look very old, he doesn't appear to be to be nasty, he's a very cute looking cat and I know that if he was neutered, he'd make somebody a lovely pet. Unfortunately I think his fate will be on the main road.

2024幎8月16日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Yvonne,

I am sorry to hear that this has been your experience.

Please could you get in contact with us using the following link so we can look into this for you:

https://www.cats.org.uk/find-us/contact-us

5぀星のうち5の評䟡

Fantastic service and well cared for kitties

On Saturday 3rd August 2024 I adopted a cat from the Tyneside adoption centre. From start to finish the process was fantastic. Jenny, who I was emailing back and forth for a few weeks before the adoption was great. Provided me with all questionnaires required and asked me for all my required documents, proof of ID, address and homeowner status etc.

I simply emailed photos of these documents through, with no need to provide hard copies which was easy.

When going to meet the cat the facility was clean and you could tell all the staff really cared for the cats and looked after them well. The cats all had fairly nice pens (for a shelter).

Cats protection have been great with myself and I couldn't ask for a better service.

2024幎8月3日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Simon, thank you so much for your kind comments. We are so pleased you had a positive adoption experience with us. We will be sure to pass your feedback onto the team at Tyneside.

5぀星のうち5の評䟡

We had a great experience adopting two


We had a great experience adopting two young cats from the Curridge/Newbury centre.

The staff were lovely, very friendly and informative.

We had three follow-up calls to check on how things were going and good advice given for any questions we asked.

2024幎7月14日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hello Janine, We’re so glad you had a brilliant adoption journey with us. We'll be sure to pass on your feedback to the team at our Berkshire Cat Centre. Thank you for helping us make a better life for cats.

5぀星のうち5の評䟡

Great experience with the Harrow homing centre

We adopted a wonderful cat from the Harrow homing centre, who is playful and relaxed around the whole family including our 4-year-old daughter. The staff were incredibly helpful and ensured that the adoption process went smoothly.

2024幎6月30日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Anna, Thank you so much for your kind comments. We will be sure to pass them on to the staff at the centre.

5぀星のうち1の評䟡

I HAVE SPONSOR A CAT

I HAVE SPONSOR A CAT. AND THEY SAY THEY DON T KNOW ME. MORTIMER

2024幎7月28日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Noel,

If you are having issues with your sponsorship or anything else, could you please contact us with more details, we'd be happy to look into this for you:

https://www.cats.org.uk/find-us/contact-us

5぀星のうち5の評䟡

Experienced a fantastic adoption


Experienced a fantastic adoption service from St Helens CP centre. Professional, kind and caring assistance from Robyn and the other staff who work there.
It worth calling them to hear the ‘ON HOLD’ music 🎶 (purring and meowing) - absolute genius!
Azuero (now Derek) has settled in fine and is a very happy kitten.

2024幎7月19日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Emma, Thank you so much for your kind comments. We will be sure to pass them on to the staff at the centre.

5぀星のうち5の評䟡

Very helpful staff during adoption

The staff here were very considerate and made sure we understood the entire process during adoption, generally making the process very easy.

2024幎7月17日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Ryan,

Thank you for your lovely comments! We will make sure these are passed on to the staff at the Adoption Centre.

5぀星のうち1の評䟡

Sick of these sending me letters to


Sick of these sending me letters to donate. Where did you get my details. Constantly asking for money money money
What wage is the director on ??? Bet they don’t even like Cats

2024幎7月17日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Daniel, if you would like to unsubscribe from our mailing list please email - info@cats.org.uk and we will be happy to amend this for you.

5぀星のうち5の評䟡

Wonderful experience adopting a cat

We adopted our first cat through cats protection Tyneside adoption centre recently. We found her on their website and were contacted really quickly after we'd registered our interest online. We went for a visit at the adoption centre- they gave us lots of time with our cat giving a chance to see how she was with our daughter and opportunities to ask questions so we could be sure it was the right match for us. They sent us loads of information which was really useful as first time cat owners. Everyone who we dealt with was absolutely lovely and couldn't help us enough and you can tell they care so much about the cats. Everything was done very quickly and efficiently. Our little fur baby is now settling in well! We would recommend them to anyone looking to adopt a cat.

2024幎7月12日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you for sharing your positive experience, we're very pleased to hear that your cat is settling in well. We will pass this on to the Tyneside Cat Centre.

5぀星のうち1の評䟡

Cats protection experience

Hi so today we was going to pick up our new kitty’s today from the adoption centre locally.I got so far paperwork online and on paper itself.We thought it was locally which is wasn’t.I was told there would be no issues when picking them up from the adoption centre today.We was prepared to bring them home and bond with us as family which didn’t go to well.Firstly I had the phone call from them but they never asked me if I was in rent accommodation, or others it took me ages to get my landlord/manager to get authorisation to be able to have them in our place.Has to be the worst adoption I’ve ever experienced in my life and won’t be using cats protection anymore to adopt cats.I mean I really enjoyed meeting both cats and was hopefully going to bring home tonight and start fussing with them and learning how the cats work.I was told I needed a second room so the cats could be split up and they could have there own space to which now we are being told that this wouldn’t happen and they wouldn’t offer that to us.So please don’t adopt with them there not a good charity and certainly won’t be giving them donations.
The staff seem nice but half the staff don’t feel like they doing there jobs.I just don’t get what has gone wrong with the adoption such a shame was ready to have some cuddle time tonight.

2024幎7月15日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you.

5぀星のうち5の評䟡

Cat Guardians

When cat protection launched cat Guardians, I made contact. 14 years ago I adopted a cat from cat protection, he was 8 his name was Ben. Even though Ben has gone to rainbow bridge after a wonderful 6 years together, I continued to support cat protection by dropping off food for rescue cats etc. Cat Guardians is a lifeline for me. I live alone and currently have 2 sister cats who suffered badly, had cat flu and were rescued. While they were adopted from another agency my fear was what would happen to them if I passed away. Thankfully, all their details are logged, their needs recorded and a promise to rehome together. I can't thank you enough for this reassurance.

2024幎5月1日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you so much for your review. We will pass on your feedback to the Cat Guardians Team.

5぀星のうち1の評䟡

A shadow of its former self. Money 1st, cats 2nd

Refusal to assist in rescue but very quick to refer smaller local rescues to the public despite having millions in funding, so much so they paid a small fortune to rebrand. Is that where all the voucher money has gone to I wonder?
Have pulled the voucher scheme for not only the general public, but other smaller, less funded, cat rescues. Meanwhile the CEO of the charity sits on a 6 figure salary.
CP has completely lost its initial goal of putting cat welfare as their top priority. With the loss of vouchers and shifting the responsibility onto local rescues we all expect feral populations, feline diseases and avoidable fatalities to sky rocket, and cat welfare to plummet.

2024幎7月12日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

We are sorry to hear that you feel this way. If you would like to leave us feedback then please do get in touch with us via: https://www.cats.org.uk/contact-cp

5぀星のうち1の評䟡

Very upset by local branch

Very upset by the attitude of a local branch of Cats Protection, which I approached to enquire about adopting a kitten. The initial person I spoke to at length was very positive, but the administrator I called the following day to proceed with the adoption, who had not read my application form or spoken to the volunteer, was dismissive from the start.

She misinterpreted what I was saying & made negative assumptions that weren't true, such as that I live on a main road when I do not. I have my own house, with front & back gardens. I was spoken to as if I didn't know the first thing about caring for a cat when, in fact, I'm an experienced and devoted cat owner, only just surfacing from the grief of losing my two 20 year olds to complications associated with their age. She also implied that being an older person disqualified me from adopting a young cat & I was in floods of tears the moment this short call was over, believing I'd never be able to adopt again.

I think Cats Protection should ask itself why the Dogs Trust, a comparable charity, has 86% 5-star reviews while it has only 23%. 68% have given CP just 1-star, and many of these will be because there's no zero option. This isn't a slight margin of error, it suggests systemic problems. I think it's probably fair to say that smaller cat rescue charities, crying out for support, may be better ports of call when adopting. If necessary, I'll buy from a breeder, which saddens me greatly because that is one less unwanted feline denied a loving home.

2024幎7月8日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Dee Dee, We can see how distressed you are regarding your experience. We would really like to investigate the case for you but for us to do this correctly we will need you to send these details to our complaints department. If you go to our contact page here https://www.cats.org.uk/find-us/contact-us and copy the details in our complaints team will do a full investigation and look into your concerns to prevent further issues. You can also call us on 03000 12 12 12 Mon-Fri 9am-5pm to discuss it as well.

5぀星のうち1の評䟡

NO RESPONCE

I contacted my local centre with a heavy heart due to loosing my job, car and 90% of my belongings.

I couldn't take care of 2 cats due to having zero mo ey or things left to sell. I emailed with my heart on my sleeve and got zero response.

I would argue they are now money machines and don't actually take cats, but more want to look like a feline Florence nightingale.

Avoid like tge plague amd donate elsewhere.

Disgraceful approach!

2024幎6月3日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Gaz,

I'm sorry to hear you are going through a very challenging time right now and that you have to rehome your cats.

If you contact us using the below link we will look into this for you.

https://www.cats.org.uk/find-us/contact-us

5぀星のうち5の評䟡

New kittens

Went through cats protection Gwent, easy process and helpful would recommend to anyone

2024幎6月26日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you so much for your review. We will pass on your feedback to the branch.

5぀星のうち1の評䟡

Don't bother if you have small furries

Sent an email asking whether they had any cats suitable to be homed with guinea pigs. Naturally this is important in our search as we need a cat that can tolerate them. We were told that they couldn't advise on specific cats and to come down to the shelter where the workers would have a better idea. Arrived and started filling in a form, only to midway through be told by a worker that we couldn't adopt due to having guinea pigs.

I came away really annoyed as my initial email was to find out whether they would allow us a cat. Then we had to travel all the way to the shelter just be shooed out the door again. They need better advisory before making people visit.

2024幎6月15日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Jacqui, We're sorry to hear that you had a bad experience. If you'd like to send us details via any of our direct contact points, we'd be happy to look into this for you. https://www.cats.org.uk/find-us/contact-us

5぀星のうち1の評䟡

Still miss paddy to this day took my


Still miss paddy to this day took my cat paddy we knew the previous owners didn't want the cat as confirmed by RSPCA when they found him refused to give back probably put down by them to this day I dislike Kings Norton Cats protection. Sad

2024幎6月11日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi there,

In order for us to be able to assist you could you please contact us with more details here:

https://www.cats.org.uk/find-us/contact-us

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