Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... ãã£ãšèŠã
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I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... ãã£ãšèŠã
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... ãã£ãšèŠã
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Customer service from your team was excellent. The driver that delivered the tiles was also helpfull and excellent. Unfortunately the driver that delivered the frame and lights was rude. He... ãã£ãšèŠã
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We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
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- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: weâll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
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Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , è±åœ
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
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Recommended.
Order not yet delivered.
Due to the longer delivery lead in time and after sending a message our order was fast tracked without any extra cost to us.
Communication was first rate, polite, personal and efficient. Tiles were well packaged.
2026幎8æ27æ¥
Ceiling Tiles UK ããã®åç
Hi Kevin,
Thank you for taking the time to leave your feedback. ð
Weâre pleased to confirm that your order is progressing as planned. The item you selected is a long-lead product, with delivery currently scheduled for 09.09.26. We appreciate that waiting for a longer-lead item can be frustrating, so we have been keeping you updated by email throughout the process.
As a further gesture of goodwill, we have also looked into bringing your delivery forward and get your order to you sooner. ðŠð
We really value feedback from our customers, as it helps us understand their experience with us from start to finish. ð
Our Trustpilot review invitations are automatically sent as part of the order journey, so they can sometimes be received while an order is still progressing. We appreciate that the most valuable feedback is based on the complete experience, from placing the order and communication throughout, right through to delivery.âš
Weâre grateful for your patience while your order is being prepared, and we hope we can get this to you sooner than expected. ðŠð Thank you for choosing us, and we look forward to completing your order for you. â
Best Wishes,
Sabina & the CTUK Team
Excellent customer service andâŠ
Excellent customer service and aftercare, and a speedy service. Highly recommended .(Chris A, Director of Gorilla Lifting and Safety training)
2026幎8æ4æ¥
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Ceiling Tiles UK ããã®åç
Hi Chris,
Thank you so for the for the fantastic 5-star review! âââââ Itâs great to hear that you were impressed with our customer service, ðð»ââïžaftercare and speedy service. ððš
We really appreciate the recommendation and hope to welcome you back again in the future.
Have a lovely bank holiday weekend.
All the best,
Lisa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi David,
Thank you so much for your 5-star review! âââââ Weâre really pleased to hear your order arrived promptly, was well packed and that you were happy with the product and value.
We really appreciate you taking the time to share your experience, and we hope to see you again soon! ð
Enjoy the bank holiday weekend.
Best wishes,
Lisa & the CTUK Team
Always a quick and efficient service
Always a quick and efficient service
Never a problem they canât solve
2026幎8æ17æ¥
Ceiling Tiles UK ããã®åç
Hi David,
Thank you so much for the fabulous 5 stars! âââââ
Quick, efficient and able to solve every problem⊠weâre starting to sound suspiciously like superheroes! ðŠžââïžð
Itâs fantastic to hear you can rely on us to get things sorted without the fuss. ðð»ââïž Weâll keep doing what we do best â solving problems and keeping ceilings looking good! ðð»
Thanks again for the lovely review! ð
Best wishes,
Lisa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi Mark,
Thank you so much for your fantastic 5-star review! âââââ
Weâre delighted to hear you were so pleased with your experience. Itâs great to know we got it right from start to finish! ðð»ââïž
We really appreciate your support and hope to help you again in the future. ð
Best wishes,
Lisa & the CTUK Team
We required some ceiling panels
We required some ceiling panels , Ceiling Tiles were helpful and professional with every step up to delivery , kept me informed along the journey , they also helped with a problem we had with fantastic customer service and appreciation of our problem they helped us resolve quickly and efficiently
2026幎8æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Ceiling Tiles UK ããã®åç
Hi Dale,
Thank you for your wonderful 5-star review! âââââ
We're delighted to hear that you were happy with the service you received throughout your order journey. ð
Tara will be especially pleased to know that her support, communication, and dedication helped make the process smooth from start to finish. We're also glad that she was able to assist in resolving the issue quickly and efficiently, ensuring everything was sorted with minimal disruption. ðªâš
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to Tara. Thank you for choosing Ceiling Tiles UK, and we look forward to helping you again in the future! ð ð
Kind regards,
Sabina & the CTUK Team
Easily design yourself from website info
On my initial phone enquiry about your various grid parts - I was told the best way was for them to quote based on my requirements and measurements. This produced a price of £394 + Vat - which would have killed the project.
From your website - I designed and costed for myself. This resulted in my order at £153 +Vat.
Now fully installed by me as a DIY job - I am fully satisfied with it. I would encourage other able DIY small projects to do similar and not to be put off by initial quotations
2026幎8æ11æ¥
Ceiling Tiles UK ããã®åç
Hi Philip,
Thank you for taking the time to leave your lovely 4 ââââ review and share your experience.
We're delighted to hear that you were able to use the information on our website to design a solution that worked well for your project and budget, and that the installation was a success. ð ïžâš
The initial quotation was based on a premium non-corrosive grid system, which is designed for projects requiring additional protection and durability in specific environments. As a result, this option is priced higher than our standard grid range. ð
The system you ultimately selected was our standard grid, which offers excellent value and I'm happy it was the right choice for your project ð
We really appreciate your feedback and thank you once again for choosing Ceiling Tiles UK ð
Kindest Regards,
Sabina & the CTUK Team
Ceiling Tiles UK were extremely helpfulâŠ
Ceiling Tiles UK were extremely helpful in solving our delivery problems and keeping us up to date with delivery times etc. The quality of the products was very good and the ordering process was easy. Their advisors are to be commended for their great customer care and following up to make sure our delivery had gone to plan . Would wholeheartedly recommend.
2026幎8æ7æ¥
Ceiling Tiles UK ããã®åç
Hi Janet,
Thank you so much for your brilliant 5 star review! ð
We're delighted to hear that our team was able to help overcome the delivery challenges and keep you fully updated throughout the process. ððŠ Providing excellent customer service and clear communication is something we take great pride in, so your feedback means a lot to us.
It's wonderful to know that you were pleased with the quality of our products and found the ordering process simple and straightforward. â Your kind comments about our advisors and their follow-up care will certainly be shared with the team. They'll be thrilled to hear them! ðð
Thank you for your lovely recommendation. ð We truly appreciate your support and look forward to assisting you again with any future projects or requirements. ð
Kind regards,
Sabina & the CTUK Team
Ceiling Tiles UK ããã®åç
Good Afternoon,
Thank you for your fantastic 5-star review! âââââ
We're delighted to hear that you found our website easy to use, our prices competitive, and our delivery service quick and efficient. ðâš
Your kind feedback means a lot to our team and motivates us to continue providing the best possible service. If you ever need assistance finding the right products, matching items to your requirements, or simply have a question, our friendly sales team is always happy to help. ð¬
You can also contact us via WhatsApp ð± for fast and convenient support, and we'll get back to you as quickly as possible.
Thank you for choosing us, and we look forward to serving you again soon! ð
Best Wishes,
Sabina & the CTUK Team
It is so easy to order a complete setâŠ
It is so easy to order a complete set with frame and tiles, there are adequate materials to complete the ceiling. All arrived quickly, well packaged and undamaged. Customer services were excellent, rang to check everything arrived safely. Will definitely use them again when the need arrises.
2026幎8æ11æ¥
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Ceiling Tiles UK ããã®åç
Good morning,
Thank you so much for your fantastic 5âââââ review! ð
Weâre delighted to hear how easy you found it to order a complete ceiling kit with the frame and tiles, and that you had everything you needed to complete your ceiling. ðŠð·ð»ââïž Itâs also great to hear everything arrived quickly, safely and well packaged! âš
Weâre especially pleased that you were happy with our customer service ðð»ââïžand appreciated the courtesy call to make sure everything had arrived safely - we always like to make sure our customers are completely happy! ð
Thank you for choosing Ceiling Tiles UK, and weâll look forward to helping you again when the need arises! ð
Best wishes,
Lisa & the CTUK Team
Great and reliable service
The service provided by Ceiling Tiles UK is faultless. From placing the order to the swift delivery and a courtesy call today from Megan, to ensure all was well with the latest order, you just can't complain. A friendly and efficient service.
2026幎8æ10æ¥
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Ceiling Tiles UK ããã®åç
Hi Steven,
Thank you so much for your fantastic 5 star review! âââââ
Itâs brilliant to hear that youâve found our service friendly, efficient and faultless from start to finish. Weâre especially pleased that Meganâs courtesy call was appreciated. ðð»ââïž We always like to make sure everything has arrived safely and that youâre happy with your order.
Thank you for choosing Ceiling Tiles UK and for taking the time to share such lovely feedback. We really appreciate it! ð
We look forward to working with you again in the future. ð©µ
Best wishes,
Lisa & the CTUK Team
Specific date for delivery requestedâŠ
Specific date for delivery requested and turned up as arranged. Thank You
2026幎8æ3æ¥
Ceiling Tiles UK ããã®åç
Hi Steve,
Thank you for your 5-star review! âââââ
We're delighted to hear that your delivery arrived on your requested date and that everything went according to plan. ððŠ
Providing reliable service and accommodating our customers delivery requirements is always our goal, so it's great to know we met your expectations. ð
Thank you for choosing Ceiling Tiles UK. We truly appreciate your support and look forward to assisting you again in the future! ðâš
Best wishes,
Sabina & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi Gary,
Thank you for your lovely 5 star review! ââââ
We're so pleased to hear you were happy with the prompt delivery and appreciated the updates throughout the process. ððŠ
Keeping our customers informed every step of the way is something we take pride in. ð
If you ever need assistance in the future, whether it's finding the right product, matching items, or sourcing something specific, our knowledgeable Sales Team will be happy to help with your requirements. ð¬ We also offer support via WhatsApp, making it even easier to get in touch, and we'll respond as quickly as possible. ð±
Thank you for choosing us, and we look forward to helping you again in the near future.
Best Wishes,
Sabina & the CTUK Team
Professional operation
Simple - telephone conversation with professionals made such a difference
Delivered when promised
DPD could have been better - dumping a parcel in a an office reception, no signature - parcel lucky to find me!
2026幎7æ30æ¥
Ceiling Tiles UK ããã®åç
Hi Brian,
Thank you so much for your fantastic 5-star review! âââââ
We're delighted to hear that you found the process simple and that speaking with our team made such a positive difference. ð It's also great to know we delivered everything as promised. That's exactly the service we strive to provide. ðâš
We really appreciate your feedback about the DPD delivery. We're sorry to hear the parcel was left without a signature, and we're glad it still made its way to you. ðŠ We'll certainly take your comments on board as we continue working with our delivery partners to improve the experience.
Thank you again for your support, we really appreciate it! ð
Kindest Regards,
Sabina & The CTUK Team
Good product
Good product. Delivery great - driver placed items out of the way and safely.
2026幎7æ22æ¥
Ceiling Tiles UK ããã®åç
Hi Glen,
Thank you so much for taking the time to leave us abrilliant 5 star review! âââââ
We're delighted to hear you're happy with the product and that your delivery went smoothly. ððšIt's great to know the driver took the extra care to leave everything safely and out of the way too. ðŠ
We really appreciate your feedback and hope to be able to help you again in the future! ð
Best wishes,
Lisa & The CTUK Team
We have used Ceiling Tiles UK for manyâŠ
We have used Ceiling Tiles UK for many Building projects; great service; everything arrives on time or ahead of schedule. Can't fault them.
2026幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Ceiling Tiles UK ããã®åç
Hi Andrew,
Thank you so much for your continued support and for taking the time to leave us a fantastic review! âââââ
It means a lot to know you've trusted us across so many projects. ð·ðŒââïž We're delighted to hear that our service and deliveries have consistently met your expectations. ðð»ââïž
We really appreciate your loyalty and look forward to helping you with many more projects in the future! âš
All the best,
Lisa & the CTUK TEam
We can all learn from this
From quote (Lorraine) to placing the order, email detailing product and specification. Acknowledging the order very quickly and an email showing POD and advising that goods were delivered in good condition.
So very efficient!!
2026幎7æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Ceiling Tiles UK ããã®åç
Hi Tom,
Thank you so much for taking the time to leave us such a fantastic 5 star review! âââââ
We're so pleased to hear that you found the whole process smooth and efficient, from your initial quote with Lorraine right through to delivery. ððš
Keeping our customers updated every step of the way is something we really pride ourselves on, so it's great to know our emails and delivery updates were helpful.
I'll be sure to pass your lovely comments on to Lorraine â she'll be delighted! ððŒââïž
Thank you again for choosing Ceiling Tiles UK. We really appreciate your support and hope to help you again in the future! ð
Best wishes,
Lisa & the CTUK Team
EXCELLENT DELIVERY AND PRODUCT
2026幎7æ16æ¥
Ceiling Tiles UK ããã®åç
Hi Frank,
Thanks so much for the brilliant 5 Star review!! âââââ
Its great to know that not only were you were pleased with your install ð§ but they arrived quickly for you too! ððš
Many thanks for chosing Ceiling Tiles UK - We hope to work with you again on another project. ð«¶ð»
Best wishes,
Lisa & the CTUK Team
I was really happy with the customerâŠ
I was really happy with the customer service provided by Sabina. We had an issue with the delivery of our items and she worked hard to get it resolved in a timely manner. Thank you
2026幎7æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Ceiling Tiles UK ããã®åç
Hi Naome,
Thank you so much for your kind words and for your lovely 5 âââââ review! ð€
I am so pleased that I was able to help get everything sorted for you. I know how frustrating delivery issues can be, so it was important to me to make sure everything was resolved as quickly as possible. ðð°ïž
It truly means a lot that you took the time to share your experience and recognize my efforts. Thank you again for your patience throughout the process, and I hope you enjoy your items! ðð
Wishing you all the best,
Sabina & the CTUK Team!
Excellent quick delivery and customerâŠ
Excellent quick delivery and customer service. Great quality product.
2026幎7æ14æ¥
Ceiling Tiles UK ããã®åç
Hi Simon,
Thank you so much for your fantastic 5 star review! âââââ
We're delighted to hear you were happy with our quick delivery, customer service, and the quality of the product you have purchased.ð
Your kind words mean a lot to our team and motivate us to keep delivering the best experience possible. ð
We truly appreciate your support and look forward to serving you again in the near future! ðâš
Best Wishes,
Sabina & the CTUK Team
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