Brilliant company, slight issue with order but was sorted within minutes with a friendly, courteous response. Will definitely use Ceiling Tiles UK again and I highly recommend them.
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Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... ãã£ãšèŠã
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I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... ãã£ãšèŠã
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The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... ãã£ãšèŠã
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We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
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- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: weâll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
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Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , è±åœ
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
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Easy ordering process and quick delivery
Simple ordering process and was able to find what I needed easily.
Order arrived quickly.
2026幎2æ12æ¥
Ceiling Tiles UK ããã®åç
Hi Lorraine,
Thank you very much for your brilliant review. ââââ
Weâre really pleased to hear you found the ordering process straightforward and that your order arrived quickly ððšand safely. As prismatic diffusers can be quite fragile in transit, itâs always great to know they reached you in perfect condition. ðªðœ
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the future.
Best Wishes,
Lisa & the CTUK Team
Good communication and very helpfulâŠ
Good communication and very helpful delivery driver, Great service
2026幎2æ12æ¥
Ceiling Tiles UK ããã®åç
Hi Mick,
Thank you so much for your excellent 5â review! âââââ
Weâre really pleased to hear you found our communication helpful and I am glad the driver was able to assist with the delivery of your Elevate Cosmic ceiling tiles!ð
We pride ourselves on our communication, so we appreciate you taking the time to give us feedback ðð£ïž
Thank you again for your kind words and we look forward to working with you again soon ð ïž
Best wishes,
Megan & the CTUK Team ð©·
Ceiling Tiles UK ããã®åç
HI Christopher,
Thank you for your excellent review! âââââ
Weâre really pleased to hear you were happy with the service and speedy delivery of your clear prismatic diffusers. ððš
We really appreciate you taking the time to share your feedback â it means a lot to us. ððœ
We hope to welcome you back again in the future!
Best wishes,
Lisa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi Michelle,
Thank you so much for your excellent5â review!
Weâre really pleased to hear you were happy with both the service and the fast delivery of your AMF Topiq Alpha ceiling tiles. ððš
Itâs also great to know everything went smoothly from order to delivery. We really appreciate you taking the time to leave feedback and hope we can help again on your next project! ð©·
Best wishes,
Lisa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi Derek,
Thank you so much for your excellent 5* review! âââââ
Weâre really pleased to hear you were happy with the service when ordering your galvanised stud. ð
Thank you for chosing Ceiling Tiles UK, and we hope to help you again in the future! ð®
Best wishes,
Lisa & the CTUK Team
Purchasing and delivery time are greatâŠ
Purchasing and delivery time are great but tiles ended up all damaged on one corner possibly delivery driver
2026幎1æ30æ¥
Ceiling Tiles UK ããã®åç
Update:
Hi Richard,
Sadly I have been unable to reach you by phone so have emailed you a credit note confirming refund of the delivery cost of your order plus a further £25 as a good will gesture in the hope that we have turned your 3 star experience into a 5 star one!
We hope to work with you again in the future.
Lisa & the CTUK Team
*******
Hi Richard ð
Thank you for taking the time to leave us a review. Weâre really pleased to hear that you were happy with the purchasing process and delivery times.
Weâre genuinely sorry to learn that some of the tiles arrived damaged on one corner.ð Unfortunately, we werenât made aware of this, so we didnât have the opportunity to put things right for you.
Iâve tried to contact you by phone and email as weâd be more than happy to arrange replacements or discuss a refund for the affected items. Please do get in touch with us directly at your convenience so we can resolve this for you as quickly as possible ðâïž
We look forward to hearing from you and hope to turn this experience around.
Best wishes,
Lisa & the CTUK Team
Very helpful
I have edited my review after awarding Ceiling tiles UK a single star because the product had not arrived when I received the Trust Pilot link asking me to review. Lisa rang me the next day to explain the product was not due for delivery yet. (so why ask for a review) This process is automated regardless of order status. ( be a good idea to send it out on proof of delivery.)
However, Lisa was extremely helpful and emailed me with an updated delivery date, and the goods arrived as requested. Lisa phoned in advance of the delivery to make sure I was around to receive the goods. I can't fault the service I received. Thank you Lisa
2026幎2æ8æ¥
Ceiling Tiles UK ããã®åç
Hi Ross
Thank you for taking the time to speak with me this morning and for sharing your feedback. I wanted to follow up on our conversation and confirm the details discussed below.
Weâre sorry for the frustration caused around receiving a review invitation before your order had arrived - we completely understand your concern.
As discussed, your order has remained within the stated lead time shown at point of order and on your confirmation. That said, we acknowledge that we should have been more proactive in keeping you updated due to the longer lead time, and we appreciate you raising this with us. As a goodwill gesture, weâve arranged a refund of your delivery charge.
We have been able to expedite your delivery, with arrival scheduled for Wednesday, and weâll keep a close eye on this to ensure everything goes smoothly.
Thank you again for the opportunity to put this right.
Best wishes,
Lisa & the CTUK Team ð
Rebranded Product Help
I really appreciate that they have a system on their website that tells you what the rebrand of an old product is. Entered the details of something we purchased in 2022, and the site suggested what that product is called now. Amazing.
2026幎1æ27æ¥
Ceiling Tiles UK ããã®åç
Hi Rebecca,
Thank you so much for your brilliant 5â review! âââââ
Weâre really pleased to hear you found our online tools helpful ð Itâs great to know it made identifying your tiles quick and easy and gave you confidence that you were choosing the right product. ðªðŒ
Thanks again for taking the time to share your experience. We look forward to working with you again in the future! ð
Best wishes,
Lisa & the CTUK Team ð©·
Ceiling Tiles UK ããã®åç
Hi Olly,
Thanks very much for your excellent 5* revivew! âââââ
Its great to know that your Eleveate Easycare wipeable ceiling tiles were just what you needed and that you are happy with them! âºïžððŒ
We really appreciate you taking the time to share your feedback and if we can help with anything else in the future, please dont hesiate to get in touch. ð«±ðœâð«²ðŒð
Best wishes,
Lisa & the CTUK Team
From the first phone call the serviceâŠ
From the first phone call the service was excellent , great product knowledge and communication from Emma, ordering was easy along with payment , delivery on time and even had a follow up call from Chantelle to ensure everything ok.
Can not fault the service and customer appreciation 10/10
2026幎2æ3æ¥
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Ceiling Tiles UK ããã®åç
Hi Ian,
Thank you so much for your amazing 10/10 review! âââââ
Weâre delighted to hear that you had such a positive experience from start to finish and that ordering your Knauf Armstrong Orcal metal ceiling tiles was straightforward, and itâs great to hear everything ran smoothly with payment and delivery too ððš
I will pass on your lovely words to Emma and Chantal to will be really pleased that you had a great expreience. ððŒââïžðð»ââïž
Thank you again for choosing Ceiling Tiles UK and for taking the time to share your feedback â it really does mean a lot to the whole team.
We hope to welcome you back in the future. âš
Best wishes,
Lisa & the CTUK Team ð
Fantastic ceiling tiles service fantastic customerâŠ
Fantastic service fantastic customer service especially from Marie will be doing business again
2026幎2æ2æ¥
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Ceiling Tiles UK ããã®åç
Hi Matthew,
Thanks for your fabulous 5 star review! âââââ
Weâre absolutely delighted to hear that you received such great service, and Iâll be sure to pass your lovely feedback on to Marie ðð»ââïž. She will be thrilled to know her customer care made such a positive impression! ð
Providing fantastic service is something we really pride ourselves on, so itâs wonderful to hear that this came across. ðð»
Thank you again for choosing Ceiling Tiles UK ð·ðŸand for your kind words. We look forward to welcoming you backl again in the future!
Best wishes,
Lisa & the CTUK Team
A Very good company to deal
A Very good company to deal, had an issue with the courier where it was sent to the wrong depot, so was delayed.
I was contacted quickly about this and they even refunded the delivery charge for the inconvenience.
Excellent Customer service, will continue to use more as and when the situation requires.
2026幎1æ26æ¥
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Ceiling Tiles UK ããã®åç
Hi there,
Thank you for taking the time to leave us such a fantastic review! âââââ
While weâre sorry to hear about the courier issue ð and the delay caused with your order of prismatic diffusers, weâre really pleased we were able to resolve this quickly and keep you informed throughout.
Lorraine ððŒââïž will be delighted to hear your kind feedback, as she was happy to help get everything sorted and ensure the delivery charge was refunded for the inconvenience. ð°
Providing excellent customer service is something we take great pride in, so itâs wonderful to hear this reflected in your experience. ððŒ
Thank you again for chosing Ceiling Tiles UK and we look forward to working again with you in the future! ð®
Best wishes,
Lisa & the CTUK Team
Top marks for delivery service.
In industrial maintenance we don't get to place many orders with Ceiling tiles UK. Having said that, when we do you guys knock it out the park every time.
2026幎1æ19æ¥
Ceiling Tiles UK ããã®åç
Hi Andrew,
Thank you so much for your brilliant 5â review! âââââ
Weâre really pleased to hear that our delivery service hit the mark and that each time you order from us, the experience has been spot on. ððš
Itâs great to know the Zentia Fission ND Boards arrived as expected, and we really appreciate you choosing Ceiling Tiles UK whenever you need us.ð·ðŒââïž
Many thanks for your continued support and we look forward to welcoming you back again soon! ððŒ
Best wishes,
Lisa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi John,
Thank you for taking the time to leave us an excellent 5 star review! âââââ
Weâre really pleased to hear you were happy with the prompt and efficient delivery, ððš as well as the quality and value of your order. Providing reliable service and high-quality products is something we take great pride in, so your feedback means a lot to us. ððŒ
Thanks again for choosing Ceiling Tiles UK - we really appreciate your support! ð©µ
Best wishes,
Lisa & the CTUK Team
Great promt service and followed upâŠ
Great promt service and followed up when the courier had delivered everything!
2026幎1æ15æ¥
Ceiling Tiles UK ããã®åç
Hi Luke,
Thank you for your lovely 5 star review! âââââ
Weâre really pleased to hear you found our service prompt and appreciated the follow-up after delivery. Keeping our customers informed and supported is very important to us, so itâs great to know that came across. ðŠâš
Many thanks again - we very much appreciate you taking the time to leave us feedback! ð
All the best,
Lisa & the CTUK Team
Great service and product
Easy to order on line
Emails for every stage of delivery
Delivered exactly when they said they would
And the product we had was fantastic
2026幎1æ19æ¥
Ceiling Tiles UK ããã®åç
Hi Christopher,
Thank you for your fantastic 5* review! âââââ
It's great to hear that you found the ordering process easy ð» and that you felt well informed throughout. We pride ourselves on our communication, so its lovely to know that stood out to you. ð§
We are also delighted to hear that the Elevate EasyCare tiles were exactly what you were looking for - they are a great choice and always look fantastic once installed! ððŒ
Thanks again and we look forward to welcoming you back in the future.
Best wishes,
Lisa & the CTUK Team
delivered on time good quality
2026幎1æ13æ¥
Ceiling Tiles UK ããã®åç
Hi Neil,
Thank you for taking the time to leave your feedback! âââââ
Weâre really pleased to hear your order was delivered on time ððšand that youâre happy with the quality of your Acoustic Polypad Ceiling Insulation. ð
Thank you for your continued custom, we hope to work with you again soon!
All the best,
LIsa & the CTUK Team
Ceiling Tiles UK ããã®åç
Hi Paul,
Thank you for taking the time to leave us your excellent feedback! âââââ
Weâre really pleased to hear that you found our communication around your delivery clear and helpful. ððš
We pride ourselves on our customer service and communication, âïž so knowing you felt well informed throughout really means a lot to us. ððŒ
Thanks again for choosing Ceiling Tiles UK - we hope to work with you agian in the future. ð
All the best,
Lisa & the CTUK Team
Quality product
Quality product, speedy delivery and excellent customer services. Keep up the good work.
2026幎1æ16æ¥
Ceiling Tiles UK ããã®åç
Hi Lorna,
Thank you so much for your lovely 5 star feedback! âââââ
Weâre really pleased to hear youâre happy with the quality of our products and the service you received. ð»Your kind words mean a lot to the team and are really appreciated âš
Thanks again for taking the time to leave a review â it truly makes our day! ð«¶ðŒ
Best wishes,
Lisa & the CTUK Team
Very good service with a follow up callâŠ
Very good service with a follow up call to make sure everything was ok
2026幎1æ12æ¥
Ceiling Tiles UK ããã®åç
Hi Simon,
Thank you so much for your excellent feedback and 5 star review! âââââ
We are really pleased to hear you were happy with the service and that your specified delivery date was met as planned. ððš
We hope your Zentia Fission ceiling tiles are perfect for your project! ð·ââïž
thank you again for choosing Ceiling Tiles UK. We hope to welcome you back in the future! ð©µ
All the best,
Lisa & the CTUK Team
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