Citibank_UAE レビュー 

My experience with Citibank UAE is as poor as it gets. There are almost no branches, and getting any real help is nearly impossible. Even if you visit a branch, staff often just direct you to the app and many times have no idea how to help.

The photo I attached is a perfect example of their lack of attention to detail: even something as simple as a sticker on a new card is completely mismanaged, it’s impossible to tear off properly.

The app experience is modest at best. Citibank seems capable of doing only the bare minimum. If that’s all you need and you insist on using Citibank, it might work, but compared to other banks in the UAE, this would not be my first choice.

one of the worst bank App ever used. Even in my home country, we have a very advanced app. No OTP receiving, even notification has multiple errors. cannot pay utility bills.

As expected the single star shows the kind of service this bank Citi bank is giving to their customers.

I am quite surprised to see the lounge access provided by the banks on the credit cards are not real and play with customers at airports.

They ask us to spend in USD to be eligible to use airport lounges which I feel it is a joke we use lounges when we go out of country but now they are asking to go out come back and then go to airport and access to lounges.
I have to really face humiliation with my family and kids in the lounge when we don’t get the access.

When I call they are not even worried of closure of card also but they are ok with the same arrogant answer and service to customers.

Anyways there is no much benefit as well to Continue as I don’t see much benefits of cards in citi bank with so much yearly charge .

Where as other banks like FAB and ADCB are much better in customer service and charges on card . Life time card fee with good benefits.

Worst bank you can deal with

Very bad bank, nasty and unjustifiable charges. I tried to close my credit card after clearing all my outstanding but only because of the reason that I did not call them to close card they charged AED 3200 . Also I lost through credit card AED 55000 because of banks inefficiency and they charged it to me. Never in your life open any type of account with them.

The worst bank ever I can’t express how foolish i was to make account with that bank

Citibank UAE is absolutely evil and horrible institution. They abuse power, their employees are absolutely stupid, irresponsible and incompetent. The do intentional harm to their clients. Here is my recent experience:

1) I received a KYC email data update request on February 24th February 2025
2) and responded on February 26th. No further questions or follow-ups were asked in return.
3) Then, on 28.02.2025 my account was unexpectedly suspended without notice, and I was not able to access my funds.
4) Since 28 February I sent several email reminders and called many times to KYC department on their direct phone numbers, but they did not answer and did not call back. They ghosted. My opinion is that they deliberately ignored my calls because i called from an UAE number which is recognized by their systems.
5) As of the date of this writing, the account remained blocked (9 March 2025).

This situation is totally unacceptable, outrageous, and criminal abuse of powers by Citibank. They violate the UAE laws and your own AML/Compliance policy, because the bank is not allowed to block the client’s bank account for no reason. The only valid ground for blocking the account is where some illicit money was credited into the account, which was not my case. The only money credits into my account has been salary from a UAE employer with a valid business license.

The employees of KYC department are stupid, incompetent and must be fired immediately by Citibank.

I will close my Citigold account at Citibank and move all my funds to Emirates NBD.

FYI - I have the Citibank Ultima MC which is the top credit card Citibank offer. They advertise automatic travel insurance and rental car insurance in the main advertising BUT don’t get fooled because it only covers middle eastern countries!!!
So your rental car excess ain’t covered in other regions!!!

No answer I need to speak with coustomer service

I need the closure email of my card as one of the requirements of my loan from ENBD, they are the only bank who acted immediately and provided me the needed requirements with no delay and any further difficulties, unlike RAKBANK, where I am still waiting for almost a month but full of delay.

Thank you Citibank for the great assistance and professionalism.

No value for customer, reward points were removed without informing the customer the deadline to use the points. Such a pethatic service.

This probably is the worst ever bank that I have dealt with. Indeed called them to cancel my card they pitched in stating they are going to update my card to premium but this card is even more worst

Purchased tickets through Emirates every single bank in the UAE has tie up with 0% interest rate whole we convert this to EMI. But this crap CITI BANK is mentioning that it has interest rate of we convert. During the pitch in order for me to take this card I was false promised

Appalling. Never open an account with them. They are ignoring my instructions to close my credit card account and keep adding fees to keep the account open. They can close the account immediately if it is scammed, but won’t do so when instructed. There are much better options in the UAE. Steer clear of them.

Don't trust any salesperson as I have worked with lot of DSA ,first the sales people will say the bank what they work for is best and once they are forced to leave the company they will say it is a sh**t bank in the world don't take their credit cards

One of the worst banks in AE. Never ever open an account with this useless bank. I opened a Citigold account and had to go through literal torture maintaining a bank account with them. Their website is outdated. Their customer service is totally broken. Hardly any accountability. I was locked out of my own funds for weeks together. Better choices are Emirates NBD or Wio Personal banking, they are much better and professional and easily reachable.

Simply awful service. The worse I have ever experienced. The branch manager is terrible. Do not open your accounts there.

We lost money via a fraudulent transaction. Immediately, we called the bank and blocked the card. After 1-2 weeks, only in the Citi Bank transaction list, it's updated that the money was deducted. This Citi Bank transaction always appears late in the statement. The bank did not take any action from their side. Even Mastercard is one of the worst service providers I have ever seen.

I suggest all of you to NOT TAKE a Citi Bank account or credit card.

Very slow. Misleading information. Staff have no authority to do anything. Poor performance as a customer bank.

I have never used Citi in the US or Europe, but the UAE bank is terrible.

Very slow and rediculus process for credit card

Very very bad service and cheating for the customers.i need to cancel my city bank card.I didn’t recommended.