Citibank_UAE レビュー 

Annoying wire transfers experiences!
Even with their Gold bank customers; totally unnecessary to have their banking services.
Earlier I sent AED 350 on August 17; kept following up everyday to release it to the beneficiary, after 6 days of stressing between the beneficiary complaining that I haven’t sent him the funds and close follow up with the bank to release it or to cancel the transaction!
Desperately I had to resent the funds using another bank account and requested them to refund the amount which got released after 120 days!!!!
Totally useless bank.
Today for 5th time I have the same issue and I wish they can resolve it before 120 days!
Both of the transfers was a local transfers within the UAE!

No support at all, and annoying, non-stop upselling calls. The app and web don't work properly.
Nobody will reply to any email question, and mobile support is automated, totally useless a complete trap, and a waste of time.

Hello

Citi bank credit card sales lady has cheated me.

Before taking the card she has told me I will get cash back dhs.500 after 3 month.

I have to spend minimum 5k every month
For first 3 month.

Now 4 month over when I called citi vank customer care. They said in my card there is no cash back policy.

I feel cheated.

THANKS
PAVAN
056 7221651

Plain and simple, Citibank is the most thieving and conniving bank I have ever worked with. I strongly advise people not to work with them for their own sake. Settling the outstanding amount on my credit card, which they, themselves, canceled, was a complete nightmare and it is due to their seriously poor services, your debt goes up by the day. They lack transparency and have no shame in their lack of customer care. Once again, I urge you to avoid doing business with them.

I was trying to use CDM machines in city centre sharjah, but the both machines are not working! This is the due date of my credit card payment. Now i came in another location which has huge queue.

This is not the first time experience. The same happened to me before.

Sharjah have only 3 cdm machines??

People in the queue are not going to give good review.

Hope citibank will take care about customer satisfaction

Please don't buy any of CITI products, they put huge amount of Interest which is more than your installment amount.

I got card for 16500 but i have paid more than 20K till date ( hardly had the card for 5 months)

Worst bank ever, steals your hard earn money.

The worst bank I've had to deal with. It was the intermediary bank between myself and interactive brokers.
They kept my money for over a month when I tried to transfer and they still haven't responded or even returned my money. This is the Citi bank in the U.K I believe.

Never ever use them. Avoid them like the plague

This is the worst bank in UAE, sadly to say this is international recognize bank in the world but, customer service is very bad, relationship manager is very rude, every one is RUDE. they are not cooperative to resolve the matter and given a lot of excuses. then documents requested is extreme requirement. don't open an account with this bank either personal and especially company bank!

Terrible, terrible experience with this bank. A high value fraudulent transaction has appeared on my credit card but they refuse to reverse it because it is "still under investigation". In the meantime, their collections team keep hogging me everyday to make the payment which I refuse to do because it is A FRAUD.

Customer service say they will call me back about it but they never do. It's been 9 weeks already.

The worst bank with most unprofessional staff including customer care. I was having a problem transferring money to India. Followed up for 2 months through emails, phones and online banks but never got any solution. Now I got a debit card that doesn't work and I am going through the same nightmare. Customer care, managers and everyone are all incompetent bunch of people.

The call centres is services are very worse, I called bank to enquire about my credit card and it took 15 mins on hold listening their promos etc , but I couldn't talk to any representative and solve my issue.

I was promised a joining bonus by the agent who signed me up for a credit card. Upon signing up, the bank told me I was not eligible for this bonus as it's only available to online customers and not those who sign up with an agent.

In order to "investigate" the issue, the bank has put my card on a block for close to four weeks now. And no one is bothered to resolve the issue.

What a terrible experience!

This is the worst bank I have ever dealt with. I applied for a credit card from their sale team and his bame is Senthil. He has poor communication skills, doesn't give feedback and not update you on the status of the card if approved or not! And when you call the bank, they live in lala land

I had taken a card a few years back from Citi bank UAE. They have a strategy to give initial reward cash to give the credit card. Afterward, they started to penalize for no reason and make money.
I closed my card a long time back after clearing the outstanding. I spoke to many agents during the car closing process and finally, they closed my card. I received many calls later that you have outstanding for annual fees etc. I explained that the card had been closed.
The agent multiple times that sorry we called you by mistake.
They are standing in the malls and offering the product. Please don't get fooled by them and don't take a credit card.

Worst services worst Bank

Zero customer service.
Zero response on call & email
They don't care of customers

Citi bank UAE is the worst bank i ever had. I am wasting my time days for managers cheque to be ready today it'scompleted13 days. From customer care i am getting different answers from all the teams. Can any responsible person please contact me 0502768435 on my registered number. I am super unhappy 😡 customer of you.

I experienced Citibank Dubai as a retail customer and it was a total disaster. Hiding fees, zero customer service, I had to threaten them to go to court for them to act. Then I experience them on a corporate level same outcome ( actually even worse) they blocked some incoming funds without any legal justifications, little to none customer service. And during all those years I experience as well being a service provider of Citibank Dubai and guess what... Citi NY Citi Ldn are real banks with real customer services and made of professionals. Dubai I really don't understand until know how they run that branch. A disgrace

to provide a clearance letter they took around 40 days, it's still under process; because of this clearance letter, my complete loan money is blocked in FAB, even my credit card is closed the FAB is not ok release my loan amount which is pending from 30days on wards in the blocked amount; I can cancel the loan and I can able to apply the loan in any other bank; I am completely stuck because of this clearance letter; citibank people are keep pending this letter because excess amount paid to close the card; i have paid excess only because Abu Dhabi branch citibank manager pushed me to pay otherwise they will not allow me to close the card. all these things are leaded me to think about suicide because of this mental torchers; So if any one want to live a peaceful live don't take any products of citibank; not even in the end of the world or universe.

I was not receiving sms for statements and annual card fee was waived off but it’s related charges were not cleared due to system errors. My Score was also effected due to this poor service.