Citibank_UAE レビュー 

Please beware of Citibank credit card fraud. They will charge you even if you set direct debit method for the full outstanding payments. Never ever take their credit cards. They are fraud.

worst and most corrupt bank in uae. Have been observing them from last couple of months. when credit card payment date is near, all their CDM stops working but same machines are accepting withdrawals. they do this delibrately so that customers misses the payment date and they car charge late fees charges and even tried going after 12 am on payment date, when date changes all their CDM starts accepting cash. They are scamming the customers.

The worst bank in the UAE. I had a fraudulent transaction of AED 8,500 and I informed citi bank within 2 minutes. They said they will do the investigation, wasted 2-3 weeks and later on said i need to pay the amount as they can not do anything. I said at least give me the option to pay the amount in EMI, they said we will charge 15% interest annually..Just milk the customer whichever way they can..Horrible Experience

Although the credit card salesmen are good, the bank rejected my credit card request I don't know why. The salesman stated that I may not paid the credit card bill on time. This happened only one time since I have been using the credit card. This is unfair as my overall credit rating is above 730.

We tried to send some money outside from the UAE, as we need to replace the heating system in our home country.
Money left our account immediately but never arrived to its destination. We called customer service, haven't got the answer.
Then we complained. The procedure requires 4 days. So, at the end of the day 4 we got reply that it's 'still being investigated'
There's no deadline to resolve it. I'm scared to think what would we do if our relatives had real emergency and we're not able to help them.
We have been unhappy for a while with this bank's service. This was the last straw

For every genuine transaction I have to make, I am sent an OTP code, but somehow, 3 fraudulent transactions last week were pushed through without an OTP code, and I am having to spend hours and hours dealing with customer service to resolve it.

As soon as I resolve it, I'll make sure I cancel my credit card, this is the worst bank I have ever signed up to.

Worst bank in the UAE, was reckless with my sensitive personal data, while applying for a new account had all the documents on the desk and this random security guard just comes to the desk and starts reading my personal details! And the staff processing my application at the MOE branch, Mansoor says absolutely nothing! Like it is totally normal for any random person to see customers sensitive information! They mishandled my personal data and a week later I am getting calls from indian scammers. The MOE branch is supposed to be open till 6pm, but they close at 3.30pm! Horrible, incompetent, rude staff, like this guy Mansoor. Clueless about their own products and accounts. Just pushes Gold or Private banking. After seeing how reckless they are with customer data, who wants to be your customer? Shame on you! Complaints deprt did not even read my complaint, equally lazy and incompetent!

I applied for credit card, provided the necessary details, agent was pushing to take higher category I wanted the basic, he was showing disappointment, next day I received an email that the application assessment status is passed, few min later an sms was received that the application is rejected!
I called their customer care to understand the reason they told it is for internal policy, I requested to know more details the agent could nt answer and informed she will arrange a call back frm the concerned department which I never received.

Not worth it, They call you and bug for thr services then at the end without any solid reason they reject it or deny it. No matter how high your income is or how good your Credit report is they still do whatever they feel ok.

One of the worst service experience for me from Citibank , PB& even from the branch side also. I was holding the world elite card for almost 10 years and never ever default a single payment and my AECB score is also above 700. Since I was having only one payment and moved the country in an emergency and I called the PB, branch service and even the collection. Apart from that I send several emails also and I am getting a single line message stating that ‘call PB’. All the mails which I am sending is from my registered email id also. Still there is no prompt reply and I will rate the service providing as minus only

Very poor coustumer service
I was done one transaction 07/06/2023 with citi bank
They put pending, without any information
when call customer care they asked some documents. Same day I submitted the documents. After that they dint give any updation this money not yet recived. I follow up by phone I loose my balance no benefit.

zero customer service zero support and endless of negilgence
waiting more then 10 days with no reply
more than 100 of phone calls with no reply

worst customer service ever in UAE not even willing to listen and shouting over customers they charge dooble interest and cant investigate fraud properly for goodness sake! definitely not recommended

Got to be the worst bank for customer service and support in the UAE. Absolutely disgusting how they are allowed to get away with it. I was scammed on my credit card and they weren't prepared to listen or support at all. They are forcing me to pay for something that I didn't purchase and even filed a case against me and blacklisted me with other banks. Outrageous!

Worst bank ever! Since 6 months I have been following up to unblock my card and sending all the required documents. But they keep sending *cut copy mail* that they need the same documents again and again!

If you have rating less than one or choose nothing I would preferred to give 0,

Worst customer service and representative manaerless people, credit card limit was 10k I used 7 k after wards when u went to buy and pay it's decline I was shame infront of cashier very embarrassing, trying to reach out to them for last 5 months why it's happen no one knows.....
Now I want to block my card and everyday 20 to 30 calls from different sources mentally torturing,

Now solution they made card final settlement is 13000..where principle is on 6k in less than 5 Months it's get more than double

I closed my credit card, but there is a credit in my favor. I have been asking for them to refund me directly into my bank account and it has been weeks now. They have still not credited me back and each time they just give me one or another reason. They are just delaying. Impossible to speak to someone who can solve the situation. There is effectively, NO customer service.

I have applied for a credit card requesting with a limit of 10000 but what I received is with maximum limit that my DBR will allow. So basically CITI bank doesnt want us to use any productions. I called the Sales guy and informed about the same. He said it will be dont the same day but nothing happened from last 4 days. This is very bad in my perspective. If we make delay in the payment by 1 day, will the CITI bank wont lay any late payment charges as I didnt pay by mistake.

Citibank has blocked my account and is refusing to release my funds for over 2 months. Despite several promises by staff that they will release the funds, they have not done anything to help me. I would not recommend anyone to bank with them.