Clogau レビュー 

The item itself is absolutely beautiful and very well made. I’m really pleased with the jewellery.

Unfortunately, the delivery experience and customer service were disappointing. I paid £6.99 for “DPD – Parcel Next Day” delivery. At checkout, there was no clear mention of a 4pm cut-off time, “next working day” wording, or weekend exclusions, it simply stated “Next Day Delivery”.

I ordered on a Friday expecting delivery the following day or on Monday at the latest, but the item arrived on Tuesday. I contacted customer services and provided screenshots of exactly what was visible to me at checkout, however the delivery charge refund was refused, with responses relying on internal policy rather than addressing the lack of clarity shown to customers.

While the product itself is lovely, clearer delivery information at checkout and a more customer-focused response would have made this a much better experience.

I bought the Annwyl Ring a while back and have had nothing but problems with it. Originally, it lasted around 6-8 months before the design cracked and broke. Fortunately, it was within the 2 year warranty so they replaced it. I was also told that I would receive a new 2 year warranty when it’s replaced so if there are any issues then it’d be sorted.

The ring design proceeded to break again multiple times every few months, which was becoming frustrating. I let them know multiple times about the frequency this was happening and my concerns but was only ever offered a replacement. I was also informed around this time that they don’t recommend this ring as a wedding band due to the intricate design, so it’s not suitable for daily wear.

The last replacement was done in June 24 and it lasted a little over a year before breaking again. This is around the 4th or 5th time it’s happened now and I’m now being informed that I only have a 1 year warranty.

Despite the constant issues and having it replaced around 4 or 5 times in around 2 years, I’m now being told I have to pay to have the ring replaced, knowing full well that it’s not going to last and will break again.

With all the issues and obvious fact that the ring isn’t fit for purpose, there was no good will gesture or anything. Very disappointed and unhappy, not sure what to do now but the ring and company I can’t recommend

Update:
I don’t seem to be able to reply to the comment, so I’ll just add this update at the bottom.

When purchasing this ring as a wedding band, to be worn daily, it’s no good notifying me after the 2nd or 3rd replacement that it’s not suitable for daily wear. If this was mentioned when I purchased the ring then I obviously wouldn’t have purchased it and would have looked at alternative options.

This also doesn’t address the fact that I was told that I would receive a fresh 2 year warranty when a replacement was done. The ring cracked a little while ago, but as I have been unable to get to a store, I knew there was no rush as I believed it was still under warranty.

This has all left a very sour taste, as I’m left with either paying for a replacement for a ring that’s not fit for purpose so I know it’ll break again or not repairing it and being left with nothing.

The ring is obviously designed as a wedding band (so much so that when I bought it, it was on display with all the other wedding bands) so if it’s not suitable for wearing daily then it’s a design flaw and should be recalled

My original order did not get delivered, one email later and a replacement was delivered next day. I would like to say a personal thank you to Lauren from Clogau customer services, and the rest of the team behind the scenes, for making my experience a positive one! And I love the earrings, thank you :0)

I iniitially bought 2 Clogau charms and the bracelet in October 2024. The tree of life charm clip broke twice, luckily, I didn't lose the charm. Clogau replaced them with no arguement. My pardarn charm broke and I lost that completely. I collected my 3rd replacement yesterday, and today i have noticed the charm has completely fallen off. I know they won't replace again. I wish I'd never invested in these pieces of jewellery!

Update:
Further to Clogau's customer service comment, I emailed them 2 weeks ago. I've had no response from them at all!

2nd Update
Clogau customer service has now responded. As predicted, they can't help as i have 'lost' the charm and clip. They are aware there are issues with quality of the clips, perhaps they need to reconsider their design.

Luckily for me, i have found a jeweller who is going to solder them in place. This will mean i sacrifice my warranty's for each piece but hey, i might hang onto my charms.

Just received the fairy silver heart earrings. Would have sent them back, but they do not accept returns on earrings. Really disappointed!
I was going to purchase another pair for my granddaughter, but not worth it. Clogau mention a small amount of Welsh gold and supposedly a fairy inside the heart ~ looks nothing like the ones on their website ~ you cannot see the fairy! (I have had numerous people look and only one said they “thought they could see something inside one of the hearts” . I won’t bother buying from them again. Pity because we have a 40th birthday next month, who is Welsh.

I have been buying from Clogau for many years. The jewellery is beautiful and amazing quality. Customer service is superb.

I bought some earrings for my girlfriend for her birthday and within two weeks one of the backs to the earrings became loose and fell off and was lost. We went to the Cardiff store today and asked for a replacement back and was told that we would have to pay £4.50 to replace it, I thought that was unfair as the earrings were faulty due to the clasp of the back not securing properly. I found the staff to be very dismissive and we were very disappointed with their attitude. I bought the earrings as a special present and I now feel that they are not special. This is the first time that I have bought any jewellery from Clogau and now it will be the last time.

This was my original review:
I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.

Clogau reached out and request I send the item back to them (at a cost of £8.99 to myself) so they could rectify the issue. 3 weeks later Clogau simply returned my original item with absolutely no difference to the illegible print. The engravings look absolutely nothing like on their website. I would not advise anyone to purchase items and have them engraved by Clogau.

I was given a set if opal earings, necklace and charm for my birthday a few years ago. I returned the above jewellery to a clogau outlet shop when I noticed that over a period of time the stones had changed colour. The shop assistant explained that opals are a porous stone which will react to water which was obviously what had happened. He advised that the jewellery should have been treated to prevent water damage. I agreed for the items to be sent off for a repair assessment. I received an email today asking for £238.50. Which I assumed would be to replace the stones. This is almost as much as it would cost me to purchase the items from new. I am disappointed that clogau didn't provided some sort of warning with the jewellery in the box about possible water damage and to have the jewellery treated to prevent water damage or that clogau does not treat the stones prior to sale. This has put me off purchasing any clogau jewellery in the future.

Just had fairies of the mine drop earrings and bangle delivered
Silver is extremely thin on earrings and the bangle seems to be designed for a child size wrist!
Very disappointing

I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.

To celebrate my children, I bought myself a gold tree of life ring in 2000. Two and a half months before my daughter's 4th birthday and 3 months before my son was born. I bought it at Powell's Jewellers in my home town of Prestatyn and have worn it ever since. Sadly, whilst on holiday in Greece last year, it got damaged. I sent it back to Clogau and they mended it beautifully, polished it so that it looks brand new and sent it back to me, all in the space of a couple of weeks. I love Clogau jewellery, always have. Both my children wear their rings and I have beautiful earrings and rings from them. The service is second to none and I am delighted to be able to recommend them to anyone. I am proud to be Welsh and proud to be able to wear Welsh gold.

Ordered the gold honeycomb ring. When it came it was very thing and had little substance. I was sure it could get caught and broken, so I returned it and was refunded. In this respect, the service was good.

I reached out to the wonderful people at Clogau when a special bracelet I bought my daughter got damaged in very unfortunate circumstances. From the moment I contacted them, the kindness and care they showed touched my heart. I'm so grateful for their amazing customer service and made up that my daughter can wear her beautiful bracelet again. Thank you from The Hootons in Matlock. We send our love and gratitude to this wonderful company.

Bought my friend the pawprint keyring to complete her collection and paid £15 extra to have it engraved for her birthday in May this year. It was beautiful, just like the rest of the pawprint collection which between myself and my friend had purchased previously. However, the link attaching the pawprint charm to the ring was faulty and came apart without her realising and the charm was lost. My friend was devasted, but I assured her that being such a reputable company they would be able to help. I was wrong!! They sound very sympathetic and compassionate and say how they understand but under no circumstances do they cover keyring under their warranty. The link has opened and shouldn't of. If they don't cover loss from poor workmanship under their warranty then they should make sure the link was soldered so it would never come apart in the first place!! I am angry at the thought of spending over £500 on a complete range to be told, that there is nothing they can do!! I will never buy from clogau again and will never recommend their company anymore either.. £44 to them in the grand scheme of things is nothing compared to people like myself. I am hurt and angry plus my friend feels the same as well as upset as this was a gift to her.

Purchased a bracelet on line from the outlet store. Received within 2 days but didn’t come with the pouch pull string bag. When I contacted them, apologised & was despatched next day free of charge

Over the years I've bought a number of pieces of jewellery from Clogau. Thinking that I was supporting Welsh Crafts Folk at the same time. The latest advert for them (voiced by actor Luke Evans I think) emphasises sustainability with a scenic backdrop of the green hills. Nothing wrong with this. But then Google tells me that a lot of their jewellery is made abroad. So it seems that 'sustainability' doesn't seem to include sustaining more jobs for the locals.
Very disappointing and I've asked them where abroad as this isn't in their information.

Clogau repaired my 25 year old locket perfectly. Fantastic, quick and professional service. I am grateful they looked after my precious jewellery so well and trusted them.

The test of great customer service is when issues occur and help is needed. Clogau have a great team and great procedures when problems occur. Can’t speak highly enough about the professional and understanding way that my requests were processed. Special thanks to Lydia for going the extra mile when sorting out returns for resizing and a refund for an order I needed to cancel. Brilliant 👍

The item was shoddy workmanship, should never split in 6 days!! Rubbish