Close Brothers レビュー 

Recommended a vehicle, much say. I'm happy, excellent. Keen eye for the appropriate. Vehicle.

I brought a car on finance using close brothers, when I tried to sell the car 6 months before the end of the finance agreement it was found that the car I was sold was a stolen car and had no chassis number in the car. I've been chasing this up with the garage who won't respond to me and close brothers are hardly replying. Apparently because I've had the car more than 6 months it's not their problem. I'm a young girl and to be honest I'd never heard of a chassis number before. So I wasn't aware of how serious this was until it was found my car didn't have one. Close brothers are digging their heals in in getting this sorted for me, hardly replying to my emails and when they do it's just to fob me off. I would avoid using them if you can avoid it! Dodgy company working along side dodgy car garages! Thousands and thousands of pounds spent on a car that is now useless

Close brothers was very easy to deal with. They gave me an early settlement figure and settling the finance was no problem

trying to get sense is impossible its pass the buck time if you have any complaints steer clear

Extremely disappointing experience with Close Brothers

I have been extremely disappointed with my experience dealing with Close Brothers regarding a faulty Ford Ranger.

The vehicle developed serious issues within days of purchase, followed by repeated repair attempts. I eventually rejected the vehicle, but the matter has still not been resolved satisfactorily.

I have also been very concerned about the way my complaint has been handled. I was initially told that an independent inspection was not necessary because I had provided sufficient evidence to support my rejection. An inspection was then arranged through Scotia, which was carried out at the dealership. I have concerns about how thorough and independent this inspection was, particularly as the vehicle was not inspected on a ramp, despite the nature of the mechanical issues I had experienced.

What I find particularly frustrating is that the full history and circumstances surrounding the vehicle do not appear to have been properly considered, with significant reliance being placed on a later inspection that found no fault.

The handling of the compensation has also been extremely disappointing. I was initially offered £1,000, but this was later reduced to just £100 without any clear explanation. The £100 was subsequently paid into my husband’s bank account, despite the fact that I do not accept this amount as a resolution or settlement of my complaint.

The ongoing delays, financial uncertainty and stress this situation has caused have had a significant impact on both my husband and me and are now affecting our health and wellbeing. We are also continuing to incur costs relating to the vehicle, including insurance and vehicle tax, while the matter remains unresolved.

I have now had to escalate my complaint to the Financial Ombudsman Service.

I sincerely hope Close Brothers review how this matter has been handled and take into account the full circumstances rather than focusing solely on one inspection report. This has been an extremely stressful and frustrating experience, and I would not have expected this level of difficulty when dealing with a regulated finance company.

My Complaint Handler Ntombizekhethelo Zee Mbuyazi
was very good, she completed my Complaint within timescales and was professional, considerate and very good at her job. We arrived at correct decision and my complaint was upheld. Thank you x

I have been struggling to make payment to my car due to closed bank accounts but the company stood with me for a long time

Thanks so much for sorting my bike out amazing company

I'm pleased with my experience with this company. Everything was done quickly and clearly. Thanks.

Close brothers stuck by me after my previous 2 car purchases didn't happen because of a problem with both cars, but they gave me finance for the 3rd time and this time it's going to happen. Thank you close brothers Ur the best.👍

Jordan was very helpful and had all the patience to run through the entire process and assist wherever required. The entire process was nice and simple with no fuss.

I found it easy to apply for a car loan; it was approved, and all the paperwork was sorted quickly. I was lucky enough to be able to pay off early[lottery win]; it was straightforward to do, and I would use again

Clear,concise contract.Coming from a trade where there is no margin for error,i tend to set my bar quite high!In my opinion the transparency and articulate format that these guys provide deserves recognition.From memory it is nigh on ten years since my last finance agreement with them,during which time our world has become vastly more digital.Despite these changes,both of my experiences with this company have been top notch in every aspect.It is comforting to conclude that integrity and honesty still matter in a chaotic world!

Not one problem from start to finish of car loan , easy to work with, would easily recommend to anyone who asked thank you

Amazing service.

This is my second dealing with close brothers and have to say it has been one of the easiest companies to deal with for finance, along with an easy access login account where I can check, update and pay as well as my direct debit, always had a good response from them too
Thank you

Great communication and quick decision, always helpful and offers sent out are very good,over all a happy customer. 😁

I had a car rejected and the treatment and length of time taken is ridiculous.

Great experience, everything was clear and concise, no problems at at thanks.