Close Brothers レビュー 

It was so easy to do, grt customer service and so friendly ty.

This is a long read, but I think anyone seeing this really should take the time. I had an issue with the car that I purchased. The dealer took it back and did not fully repair it, leading to further issues and then started ignoring all communication. (S R Motor group, Swindon)

I logged a complaint with close brothers on the 15/04/26 and 15 weeks later we still have not resolved it. I asked to reject the vehicle which I was told yes and a partial refund on 09/06/26, a third party was instructed to collect the vehicle which they did on the 23/06/26. Then after back and forth asking for my refund, I was told the car needed to be successfully auctioned before they would refund my deposit, I was then told that the refund was processed and sent for approval. A few days later I received a call to say my refund was rejected and my case handler apologised to me as he had made a mistake (3 weeks after it was confirmed and they already had the car, which was apparently auctioned) and they said they would repair it. As I was waiting for a refund and none of this was explained to me, I purchased another car in the meantime so I declined this, and as I was given verbal agreement and told I would receive and final response letter (which never came) I never dreamed this would be the outcome. This was 4 weeks ago, and I have had no updates since. I have asked where the car is, they won’t tell me, I made a subject access request on 23/06/26 and have not received anything, I asked to escalate to the data protection officer as they have broken the law, and also they are still taking monthly payments out of my account. It has been 15 weeks now (today is 30/07/26, I have not been able to drive the car at all as it was deemed unsafe by a mechanic and now I have no idea where it is. I have tried to call, I can only speak to my case handler but he is always busy and never calls me back. Today after almost two weeks I finally had a reply to my email with all of these questions and all that it said, is that there is still no update. This is apparently with management and they have not come back with any response. The customer service has been awful. One person can be very helpful and will give whatever info they can, the next will say they are unable to give me anything at all. One logged a customer service complaint as my original complaint was marked as resolved when the refund was agreed, the next time I was told they can’t do it for me I had to send an email myself. So 15 weeks after my complaint was logged, 6 weeks after a refund was agreed, they have taken the car, and they are still taking my money, and I have nothing but financial stress and worry. My complaint is with the ombudsman, but close brothers are not following GDPR and providing me with the call transcripts to give as evidence. AVOID.

Had 3 accounts and all of them had mistakes..i was charged for a vehicle i had handed back as faulty..i cancelled the direct debit..i now have a missed payment marked on my credit file for a van i didnt even own..trans union upheld my complaint..close brothers have not removed the marker and closed the complaint..ive had to make a new complaint which will take at least 60 days to address in removing the marker.. so im months with wrecked credit.. would never use again..and no action..

So easy to deal with. Great communication and support.

Experience with close brothers excellent sorted very thing out very quickly

Pedro Teixeira
Complaint Handler doesn't answer any emails or phone calls. The company is extremely awful.

Excellent, no hassle no silly phone calls just took payments every month until it was paid up. Simple and stress free 👌

Very easy to deal with, hassle free loan. Very happy.

After the dealership took your deposit cash preferable and you find a fault with the vehicle, good luck sorting it out, I followed the "correct " procedure email everyone from the cleaner to the ceo and receive a response back that I the customer who got scammed by a dodgy dealer they work with, I need to provide evidence that is unobtainable some of it and my mechanic that found out the faults is questionable not the dodgy dealer they work with, I am getting asked to provide more evidence although I sent pictures and fault codes that are on the vehicle I need to prove that I the one that I've been honest from the beginning I need to provide more evidence 🤔

Shit customer service no help been holding my car hostage with no help or idea on trying to resole this issue. they just keep forwarding me over to other people on the phone making me explain my issues over and over again. they have caused me strong financial pressure as I'm left paying for a car I don't have possesion of as they wont release me my car

Very good experience. Usually I get frustrated with this sort of application but close brothers couldn't have been nicer and made the whole process easier than I thought it was going to be. Many thanks for your understanding and helpful staff

I have had no problems with close brothers finance over th past 3 years and now have a new contract with them thanks

Never had a problem with Close Brothers Finance, reasonable interest and had about 5 different cars with them.

Good company easy to contact

During my finance agreement, I was contacted out of the blue by a company called Towerhall Solutions, claiming to be acting on behalf of Close Brothers and saying they needed to verify my identity in person. I had never been informed by Close Brothers that a third party would be contacting me, so naturally I was concerned.

Rather than ignoring it, I contacted Close Brothers directly to verify whether the request was genuine. I was told they would investigate and call me back. They never did.

The lack of communication left me questioning whether the contact was legitimate and caused unnecessary stress. I should not have been left in a position where I had to decide whether to trust an unexpected third party asking for my personal identification.

I ultimately decided to settle my finance agreement early because I no longer had confidence in how my account was being handled. After the account was settled, I was even told to contact Towerhall Solutions myself instead of Close Brothers dealing with their own contractor.

The finance has now been confirmed as settled, but the overall experience left me disappointed. Better communication, transparency and customer service would have avoided this entire situation.

What a vile company this is ! I wouldn’t give them a 1 star And I will never ever use finance again with this vile company ! I was taken into hospital for an urgent operation and rang close brothers to explain that I am in hospital and as soon as I get out I will pay my monthly payment. A week and a half later I was sent home and as soon as I got in I made the payment ( they was told by phone call that I may be late due to me being in hospital) I then get a missed payment on my file and brought my money credit score down ! They have no commitment to there customers and just absolute scum ! DO NOT GET ANY FINANCIAL BORROWING FROM THIS ABSOLUTE SCUM OF A COMPANY THEY DO NOT TREAT THEIR CUSTOMERS WITH RESPECT!!!!!!! YOU HAVE BEEN WARNED !!!!
Just had a email back from my review and again useless asking to contact them I’ve already done this !!! And that got me nowhere !!! AGAIN BE CAREFUL WITH THIS COMPANY THEY HAVE NO CARE FOR ANY PERSON ESPECIALLY DISABLED PEOPLE WHO HAVE MOBILITY ISSUES!! THEY ARE NOTHING BUT THIEVES WHO WILL CHARGE YOU FOR ANYTHING THEY CAN AND HAVE NO COMPASSION FOR THEIR CUSTOMERS!!!! YOU HAVE BEEN WARNED YOU ONLY HAVE TO READ THE REVIEWS ON HERE! I WILL CONTINUE TO BAD REVIEWS ON ALL MEDIA, FACEBOOK AND INTERNET AS THEY DO NOT HELP ANY. CUSTOMER AND NOTHING BUT SCUM !!! AND THERE CUSTOMER SERVICE IS NOTHING BUT SHOCKINGLY TERRIBLE AND I WILL CONTINUE TO REPORT THERE ACTIONS AND MAKE SURE THAT EVERYONE CAN SEE THEIR TERRIBLE ACTIONS AGAINST THEIR LOYAL CUSTOMERS!!

Do not use this company ever. I would prefer to use a bus or walk witch I couldn't cope with than use this place to get a car. Save yourself money and alot of time and use somone eles. ANYONE ELES

Very quick decision and my new car was proceed within 3 days. Happy days

From start to finish my experience whith close brothers was excellent it was set up whith no fuss and all handled very professionally and the staff were fantastic will definitely use again if needing finance

When I purchased a new car, the dealer used Close Bros and the finance was set up as a “Conditional Sale”. No issues to start but when I put a private number on the car I was sent a letter telling me in no uncertain terms that the car belonged to Close Bros, no changes were to be made to the vehicle without permission and was charged £35.00. I had avoided insurance companies who practice this method of printing money then I’m stung by the finance company! Close Bros for me, at this stage of the agreement showed no flexibility and were quite abrupt, which is one of the reasons I opted to take my business elsewhere however, when I sold the car there were a few issues caused by the new dealer but Close Bros stepped up and helped me sort things out. If they could have shown this level of flexibility and customer service earlier in the agreement, I may have stayed with them. Don’t avoid Close Bros but look out for “Conditional Sale Agreements” and read the small print.