les couteaux natchez sont affûtés avec une meuleuse , la qualité n'est plus du tout au rendez vous , la finition est lamentable, on voit même des vagues sur la ligne d'affûtage
企業が回答しました
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レビュアーのコメントを見てみましょう
Been a customer for years, had an issue with one of my (expensive) items ordered from the site. Calvin discussed the issue with me over email and offered a return and replacement. Super quick, f... もっと見る
Been an avid customer for a couple years now, most recently purchased the Trench Hawk and an XL Voyager Vaquearo (beast knife) and their chef knife for work. Best website I've bought anything from,... もっと見る
Coldsteel does exactly what it should ,top service reasonable price (as good as you can get for top quality) reliable knifes and special items -used for years some for hard work more than what they ar... もっと見る
企業情報
連絡先
Voyager House, Duke Street, Shaw, OL2 8PA, Manchester, 英国
- +44 161 785 8073
- contact@coldsteel-uk.com
- www.coldsteel-uk.com
4.0
ほぼ満足
826件のレビュー
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Good quick service
2022年5月31日
Just love cold steel cheap and reliable…
Just love cold steel cheap and reliable goods, last thing I had was the special forces shovel for bushcraft purposes
2022年5月31日
The product is fine now I have sorted…
The product is fine now I have sorted out the poor edge but it took five months to get it to me! Even a cheap machete shouldn't have a thick bur on the grind. I was asked at the time (as it was no longer in stock even though advertised as available) if I wanted to wait until it was back in stock or have a refund. If I had been made aware that it was going to take as long to restock I wouldn't have been as concerned about the wait. Better communication would have helped in this instance. I needed the tool for a particular task and therefore it's late arrival was frustrating, I should have checked how long your re-stock was going to take so was also to blame. This being the case I have adjusted my rating.
2022年5月31日
Coldsteel UK からの回答
Hi
Thanks for the review. The "poor edge" is standard for a Cold Steel machete. It is just that a machete edge and not a knife edge.
As for the delay in your order. There was a discrepancy with the stock that we had in December (we were due a stock take).
You we informed of the mistake and informed that there was no restock date for the order and asked what you would like to do with the order. You informed us that you were happy to wait even though there was no restock date. So I'm quite confused as to why you've given us a 1 star review.
Thanks
Peter
UPDATE
Got it, we should have emailed you before we processed it to check if you still wanted it. Would that have resolved the issue?
We don't normally hold back orders. It was only created because the order was created due to the incorrect stock. So all I can assume is that Kevin forgot that it makes sense to check with you if you still wanted the product. I'll flag it as an opportunity for improvement with him.
Thanks.
Helpful customer assistant team + speedy delivery
Fast delivery, and a helpful team when I had questions, very good
2022年5月31日
Prompt delivery
2022年5月31日
Product is solid enough. But customer services 👎
Product is solid enough.
But I enquired regarding the shovel handle not being treated at the tip which plugs in shovel head & asked 7 days ago if I should treat/varnish this part myself for preservation or if its deliberately not treated to allow for more flex in wood.
STILL NO reply from customer service email listed on website. And I've used the shovel untreated now.
2022年5月27日
Brilliant service
Brilliant service, can not fault anything about this company.
Purchased, Pistol Grio City Slick Cane, what can I say, a beautiful, gorgeous looking cane.
Sturdy, well made, feels comfortable.
Recommend to anyone wanting a cane.
2022年5月25日
Good service, great products
Previously marked an item as notify when in stock. Several months later they did just that. Ordered and received in good time. Well packaged. Good kit as always.
2022年5月24日
Extent as all ways I have 5 walking…
Extent as all ways I have 5 walking sticks off cold steel now all still in good condition theses to are proper walking stick would recommend to everyone.
2022年5月24日
Best knives on the planet
Fantastic service. I ordered a knife and it was delivered the next day. Very professional service. I will definitely be a returning customer.
2022年5月24日
Awesome definitely buy again
2022年5月24日
Many thanks A+++
2022年5月20日
Top quality
Top quality, genuine cold steel products and swift and helpful customer service. Would definitely recommend.
2022年5月19日
Faultless service
Faultless service, arrived exactly when they said it would. Excellent quality blade, superb handle, very good sheath.
2022年5月16日
This blade is perfect well worth the…
This blade is perfect well worth the price highly recommend
2022年5月10日
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