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2021年4月27日

Hello Amy,

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new door and windows.

Once again thank you.

Regards Ursula

Composite Door Sales からの回答

2021年4月27日

Hello Linda

Thank you So much for your 5* review its greatly appreciated.

Regards Ursula

Composite Door Sales からの回答

2021年4月27日

Hello Catherine

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new windows and that you have noticed such a change .

Once again thank you.

Regards Ursula

Composite Door Sales からの回答

2021年4月27日

Hello Lee

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new doors.

Once again thank you.

Regards Ursula

Composite Door Sales からの回答

2021年4月27日

Hello Stacey,

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new door.

Once again thank you.

Regards Ursula

Composite Door Sales からの回答

2021年4月27日

Hi Mr Berry,

Just to clarify and shed some more light on your door and installation. The door was fitted perfectly square / plumb but unfortunately the door bowed, which is unusual. However, during our investigation / consultation with the manufacturer, this was due to the door being short in height, solid (no glass), dark in colour, with a letterbox at the bottom and being in the sun, the majority of the day.

We ordered a replacement free of charge, both parts and labour, under your 10 year guarantee. There was delays due to the pandemic and the pressures the manufacturers are currently facing, as the majority of the population spend money on home improvements rather than holidays, however we provided you with numerous updates throughout.

Stating “3 months of not being able to open my front door” isn’t true. We accept it wasn’t working as it should, due to the defective door slab but it did open and close. I sent the engineer to adjust the door, whilst we waited for the new door to arrive, I saw your wife exit through the door when I was driving passed and your email dated 11/03/21 15.31 stated “Let’s hope it can be fitted today as the current door doesn’t close properly still.”

Due to the letterbox issue, we bought you a post box for £50 and fitted it to you wall, so whilst there was a couple of issues, which can happen with manufacturing bespoke products, all was resolved in the end.

We have 4 fitting teams due to the rapid growth within our business and we currently have in excess of 5000 doors under guarantee, one of which is your parents that we fitted 4-5 years ago and no problems whatsoever. This was a rare faulty door, and I am pleased that we managed to sort the issue and now the door is functioning exactly how it should. Here are 2 emails we sent you (I have redacted any personal info), clearly apologising:

From: Composite Door Sales
Sent: 28 January 2021 13:50
To: Liam Berry
Cc: James @CDS
Subject: Door Issue
Importance: High

Good Afternoon Liam,

I just wanted to give you a quick update in relation to your door. James has spoken to Truedor directly regarding yesterday’s event with your remake door.

I have received and sent off all pictures to Truedor which were taken by Ronnie our engineer showing the issue.

I believe James has stressed to them how unhappy you are bearing in mind the length of time you have had to wait for this remake aswell.

As soon as I get a further update from Truedor I will advise you immediately.

Once again we apologies for the inconvenience this is causing and we will do our upmost to get this resolved as soon as possible.


Kind Regards


From: Ursula Derbyshire
Sent: 14 December 2020 11:57
To: Liam Berry
Subject: RE: Ref Berry / 36 BL8 2DB

Good Morning,

I do apologise but there’s nothing much we can do, some of the dates that have come back have surprised us aswell, but due to the circumstances that are currently going on at the moment has caused a lot of delays.


Kind Regards

Composite Door Sales からの回答

2019年11月27日

Hello Vicky

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new door and that you have come back to have more work done. Once again thank you. Regards Ursula

Composite Door Sales からの回答

2019年11月27日

Hello Thomas,

Thank you for your 5* review its greatly appreciated, we are thrilled that you like your new door and hope to see again in the near future.

Composite Door Sales からの回答

2019年11月27日

Hi Julie,

Thank you for your 5* review its greatly appreciated, we are thrilled that you like your new door and hope to see again in the near future.

Composite Door Sales からの回答

2019年10月23日

Thanks Andrew, your feedback is greatly appreciated.

Thanky ou again for choosing Composite Door Sales.

Composite Door Sales からの回答

2019年11月27日

Hello Anthony,

Thank you for your 5* review its greatly appreciated, we are thrilled that you like your new door and hope to see again in the near future.

Composite Door Sales からの回答

2019年11月27日

Hello Jane,

Thankyou for your 5* review its greatly appreciated, we are thrilled that you like your new door and hope to see again in the near future.

Composite Door Sales からの回答

2019年8月9日

Thank you Kath for your 5* review its greatly appreciated, we are thrilled that you like your new door and hope to see again in the near future.

Composite Door Sales からの回答

2019年8月9日

Thank you Paul for your 5* review its greatly appreciated, we are thrilled that you are happy with the end result.

Composite Door Sales からの回答

2019年8月8日

Hi Kerry, thank you very much for your review its greatly appreciated, we are thrilled that your happy with your new door. Hope to see you again in the near future. Kind Regards CDS Team

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2019年6月19日

Thank you for such a great review Annette and for choosing us to install your door.

Composite Door Sales からの回答

2019年4月24日

Thank you for such a lovely review Lorraine. We're delighted that you are happy with your new door, looks fantastic!