Cosmo Payment レビュー 

I appreciate the help I have received with the proper and professional team with Cosmo. I feel to all whom have assisted me deserves recognition, as I have had to ask to a correction dozen of times, and each time the team has been very patient, and continued to assist me with respect and complete support. I also want to note that I had gotten a bit frustrated with the process and they continued to respond with even more patience and did a great job with a pleasant tone. Best customer service representatives I've spoken to ever!

Very helpful and fast response

Urgent: No Update on Fraud Case and No Access to My Funds
Dear Support Team,

I contacted you first thing on Friday morning, immediately after discovering that fraudsters had stolen money from my card.

At that time, I was unable to review my bank statement because transactions only become visible after approximately 24 hours. I continued contacting your support team throughout Friday morning and finally received a reply around 2 PM, informing me that my account had been suspended.

However, I was not told when I would receive a replacement account or when my current account would be restored. There is still money remaining in that account, yet I have absolutely no access to it.

I was informed that, as part of the fraud investigation, I needed to review my statement, identify the transactions I did not authorize, complete a fraud declaration, and submit it through the website you provided. I did exactly as instructed.

More than $1,500–1,700 has disappeared from my card due to fraudulent transactions.

Since submitting all the required documentation, I have received no updates whatsoever. No one has contacted me, no replacement account has been provided, and I have no information about the status of either the investigation or my account.

It is now Monday, and I have been waiting for an update, but I have received nothing—no email, no notification, no explanation. I have been left without access to my own money since Friday.

I find this situation extremely distressing and unacceptable. I am effectively left without the means to support myself because I cannot access my own bank account or the funds that remain in it.

Please provide me with an urgent update on:

* the status of my fraud investigation;
* when I can expect my stolen funds to be returned;
* when I will regain access to my account or receive a replacement account;
* what steps are currently being taken to resolve this matter.

I understand that fraud investigations take time, but leaving a customer without access to their money and without any communication for several days is extremely concerning.

I would appreciate an urgent response today.

Late update : Monday - no reply

Late update : Tuesday , receive and answer , made me a new account ,and find out that nobody actually got my letter when I send it on Friday already , so left few days for those transaction that I haven’t made , been more then yes completed 👍🏻, I have been told that they start work with my case and will answer me in few hours ( spoiler alert , no they didn’t )

Late update : Wednesday - got reply at the end of the day, asked for more details

Late update Friday : my case is open now and waiting til my money return to my account

Nathalie, fixed my problem in a second .
Thank you !

sunday night( 12 pm )romania time I got a fraud on my card when i check my app account and i found out my money are not anymore it was like 5700$ and i had left 19 $ ,i blocked imediatelly my card and i start send much email to the cosmopayment and i got answer by my afternoon around 6pm about to send information and transaction on a special email , i did this last day (monday )and i wait for see what happpend, , the support make me a new account .Today is tuesday and i am waiting for details and i really hope this willl be resolved soon posible
1:27-am update ! Today is Thursday and for moment still waiting for the ! investigation, I got my19$ left on my new card !

Update: I got a email about they get my money back and will be refunded soon posible , I am going wait for it , they move fast and if the problem will be resolved and everything is back I will appreciate the team for this help 🙏

UPDATEEEEE
- on 23 july the team from cosmopayment refunded my money on my account that was the fraud , i have to say thk u for all the team that resolved this problem but special to John L. and Jack , they were the person i talk with by email .
If someone else have this problem in future be sure they are serious and they will help u soon posible , i have my heart scared when i found out my fraud ,but i am glad they are serious and take my problem with seriosity ,
THK U Cosmo payment team!!
i am going continue with you !!!!!!

Fast answers, professionals, good details.
Best services .

Absolutely top-tier service!
Cosmo Payment is like a super bank—incredibly reliable and secure. I had an issue and their customer support team resolved it in record time. They are lightning-fast, highly effective, and make everything simple. I couldn't be happier with their service. Highly recommended!

Thank you Jack, for your help and service

The best team ever!
Super satisfied, they respond very fast to the emails , every small detail that I need to do they help immediately. Is the best choice that I’ve make .
Thank you, Cosmo team you’re the best

Dear Alisha and Cosmo Payments Support Team,

I would like to sincerely thank you for the excellent customer service I received today.

You were extremely fast, clear, and attentive in resolving all my doubts. You confirmed the status of my account, clarified the situation, and reassured me about the possibility of receiving and transferring funds.

Your responses were professional, transparent, and highly efficient. I was truly impressed with the speed and quality of the support.

I now feel confident to proceed with payments through Cosmo Payments. Thank you once again for the outstanding service!

Best regards,
Daniel Elias

İ had a problem with login. And i sent a mail, in a short while i got a quick reply and i was able to login back.
Honestly, during my entrepreneurship years i was sending mails lots of companies about my ideas and just a few replied me. İt was Daimler-Mercedes, with appreciating my effort and thanking me. After that time i always cared the communication-response time with people and companies.
And yeah your service is amazing, thank you so much.

I highly recomend using Cosmo Payment! Customer service here is great, whenever I had an issue that needed assistance, they were so quick to reply and so quick to find the best solution for me as their client. They have done an amazing job each time I needed their help!
I am very happy with their services and I will keep being their client for as long as possible!

Great and very fast customer support. I’m using it for 6 years and never had any problem.
Definitely recommend it

All the Cosmo Payment Team that I interacted helped me with information very quickly and i did all the steps in time and I' ve got my plastic card in 1 week. I am very thanksfull for all of them .

Very hands-on in helping

Under no circumstances should you become a customer there! This place is the epitome of incompetence! No one there can even read a letter! Stay away! It’s impossible to be any less professional than Cosmo Payment!

UPDATE to the comment:
THAT`S what i say: They can´t read a letter! It's so crazy! Even now, they still haven't gotten it. At some point, you just have to get aggressive because they're so incredibly stubborn.

By the way: The money was only returned after a lawyer warning and the matter was reported to the relevant banking regulator. Just a tip for those who are still waiting for their money.

I opened an account, transferred money into it, I couldn't get the money. I was confused all South African Banks use SWIFT codes and not IBAN numbers. The SWIFT codes contain letters, but Cosmopayment App only accepts numbers. I logged a service request. I got automated responses telling me a consultant will get back to me, they did and it seems my problem was a lot less complicated than I thought. With their assistance I am all smiles again.