Cotswold Energy Group レビュー 171

Put 8 panels on my housing association bungalow i now have holes in my roof?? Slates missing i can see daylight absolutely disgusting

Utterly dreadful experience.
Incorrect MPAN on MCS certificate, stopping us having any payment for solar export. Damaged roof during solar panel installation, left extractor fan ducting exiting into small roofspace. Punctured pipe caused flooding and whole ceiling needing replacement. Worst of all, no reply to multiple calls and emails.

Thank you Dan & Liam for installing our heat pump. They were at our property all week and they worked extremely hard all of the time. Polite, professional and friendly. We would highly recommend them. Thanks again! Shelli & Dean

I had a bathroom fan installed. Problems from start to finish. The fan has failed because it filled with water. The pipe is so long it just fills with water and comes back into the bathroom. They don't reply to emails and their phone line quality is poor. Not happy!

I have sent 35 emails, telephoned numerous occasions to obtain my handover documents for my heat pump installed last year, I was told a few weeks ago that they would be dispatched that day but still waiting. Absolutely no response to any of my calls or emails, something not right here
Still had no reply now sent over 50 emails I am unsure of what to do now

I had my solar fitted in January and waited until now to leave a review. The company were brilliant even though I got a grant via the Eco scheme the work that was completed was to a high standard. I had one small problem when I had a power cut but otherwise this summer has been brilliant and I’m impressed with the whole system. The girls in the office were brill and handled any questions and arranging skips to the scaffolding. Ben came out to survey my property then it took a couple of days to install and all paper work completed. The whole team worked hard and Dan the electrical installer moved some of the wiring so that I wasn’t seen, nothing was too much trouble for him. All in all a very postive experience from start to finish.
I would 💯% recommend this company.
Thanks to you all once again.

We are still waiting for solar panels to be connected 6/7 weeks after initial installation (amongst other issues).
Very poor service with very slow replies to any correspondence. Not happy.

Had a solar system installed.
Errors on certificates from cotswold energy meant I was unable to set up my export tarrif meaning money lost.
Very poor service , slow replies ( 4+weeks between each message)
7 months on and still unresolved. They just keep telling me they are waiting to hear from management.
AVOID THIS COMPANY !

We had a 5 star service from CEG when they installed our ASHP four years ago. This was repeated with excellent service 2 years ago when we had it serviced. On both occasions the work went well and all communications were good.

That appears to have changed, as I have now phoned their managed phone service 3 times to request a service, and have not had a call back despite being assured that this will happen. Hopefully this is just a temporary glitch and they'll get their customer service back on track....

I was awarded ECO4 funding in April 2024 & this company was supposed to supply & install the equipment. 18 months later & I still have nothing & nobody is answering my email requests for updates. No co tact since July. Shocking. Avoid like the plague.

I can't recommend Cotswold Energy enough.
Extremely professional, knowledable staff. Very efficient and very quick. Nothing seemed to be unsurpassable .despite the job being about 240 miles away from base. Very focused on the aims of the work, that is the ground staff... Billy, Charlie, Ethan, Ollie, Steve and Toby. All hard working, polite, friendly and courteous. They always explained their plan and what they would do next.
The office staff were always at hand to answer my questions and for the necessary paperwork. Really good communications either customer services or on the technical side. Thank you Helen.
I really can't recommend Cotswold Energy enough. Im so glad I chose them from my options at the beginning.

Just had a ASHP system installed from scratch. Harry & Ry who are obviously overworked and underpaid did a fantastic job and kept the disruption to a minimum even thought hey had to remove carpets and floorboards to install the radiators. I can't praise them highly enough & they even left me a bit of artwork to remember them by. Only downside was they disconnected the filling loop, but I quickly reconnected it when they left
Highly recommended

We recently had loft insulation, solar panels and storage heaters fitted by Coltwold Energy Group.The worker that installed the loft insulation was very polite kept every thing clean and tidy. The workers that installed the solar panels were very professional and a hardworking team. Jack and Dan who installed the storage heaters went above and beyond to sort out any problems that occurred and done an excellent job also Calum who called by after it was all finished to go through the install with us .
Would like to thank you all.

Fitted heatpump system under ECO4 scheme last year. Intermittent fault with pump controller left house with no heating in January and still chasing repair. Emails ignored and fobbed-off on the telephone for months now. Wish we'd kept the storage heaters, far less hassle.

Cotswold Energy have just finished installing a complete new boiler system.
I am so pleased with the work and the professional way the staff dealt with everything.
Matt and Archie arrived exactly on time at 8am every morning and worked so hard especially as it was hot in the loft.
Everything was explained to me at every stage.
On completion the system was explained thoroughly to me and everything was cleared away and left clean and tidy.
I would recommend without hesitation.

Super happy with our new solar panels & battery system, the team at Cotswold Energy Group was phenomenal throughout this whole process – great communication, professionalism, knowledgeable and also patient with our many questions. Can't recommend them enough, thank you!

We recently had a heat pump system, Solar Panels with Battery, installed by Cotswold Energy Group, and the entire experience was absolutely top-notch from start to finish. The whole team was knowledgeable, professional, and genuinely helpful throughout the process. They took the time to explain every step, answered all of our questions, and made sure we felt comfortable with our choices.

Installation was smooth and efficient, and the engineers were respectful of our home and left everything tidy. Most importantly, the system is working brilliantly – our home is warm, producing lots of free energy from the solar panels and we’ve already noticed a drop in our energy usage.

It’s clear that Cotswold Energy Group really cares about their customers and delivering high-quality, sustainable solutions. Highly recommended!

We had a complete new heating system fitted, including an air source heat pump and solar panels plus radiators and pipework, we were a bit nervous because we've never had so much work done before in our 40years together. Well, it was really nice to have hardworking people to do all that was needed, can't fault anything or anyone, they have such a nice group of employees.

What a brilliant team! Over 4 days I had electric heaters, electric vents and solar panels fitted through the ECO4 grant scheme. Brad and his team were very polite, kept everything clean and tidy and found solutions to any problems that came up. Everything was planned carefully and I was kept informed at every stage. All teams were co-ordinated well and turned up on time and tidied up each day before leaving. The worker that installed the loft insulation again was polite and efficient as were the two who were responsible for the cavity wall insulation and the worker who installed the solar panels. Cotswold Energy planned and co-ordinated everything very efficiently. Thank you so much.

I have recently had an amazing upgrade to my storage heaters along with solar panels being installed. Everything was planned by Cotswold Energy with excellent communication to me throughout. Richard and Bailey came to do the installations. The work was completed to a high standard and Richard went through everything with me to ensure I was confident on setting the new heaters. They were very tidy inside and outside of the house so nothing left for me to clear up. My experience throughout with Cotswold Energy has been excellent and I would highly recommend them.