I am a raw feeder and saw a van driving through my locality so thought I would give this company a try. I was extremely pleased with my first experience and order. Struggled to order online (due t... ãã£ãšèŠã
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Cotswold Raw has the best customer service Iâve ever seen! Millie was super patient with us whilst we sorted out payment today and was really informative regarding any questions we had! We had a probl... ãã£ãšèŠã
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Delivery has recently been delayed by a day for the last few drop offs itâs still just about frozen but not ideal. Also difficulty tweaking your subscription - not an easy to use interface and require... ãã£ãšèŠã
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Cotswold raw My pet dog likes it Maybe Cotswold could look into selling other flavours like raw goat ,raw kangaroo For other dog owners
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Cotswold RAW offers a natural and healthy RAW diet for your dog in easy to handle sausage and mince. Proudly rural. Winner of The Grocer New Pet Product 2017 and PetQuip - Pet Product Innovation Award 2016. Officially achieved certification under UK Pet Foodâs Raw Standard Scheme, the new industry leading standard for raw pet food safety and quality in the U.K. This achievement is a testament to our commitment to providing the very best for our customers. Paired with our incredible 97% rating on All About Dog Food, you can be confident that youâre feeding the very best!
Cotswold RAW
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- Striving for better pet nutrition.
- Cotswold RAW offers a natural and healthy RAW diet for your dog in easy to handle sausage and mince. Proudly rural. Winner of PetQuip - Pet Product Innovation Award 2016
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Unit 2 Bourton Industrial Park, GL54 2HQ, Bourton on the Water, è±åœ
- 01386426335
- sales@cotswoldraw.com
- www.cotswoldraw.com
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Always very accommodating âŠ
Always very accommodating when I need to rearrange / push back subscription and delivery. Food always great quality, my lab loves it! Delivery staff very friendly, only downside is when they outsource delivery to lesser quality driven couriers!!
2026幎6æ24æ¥
Cotswold RAW ããã®åç
Thank you Fiona for taking the time to review our products and service. So pleased the food is going down so well with Rosa. Thank you for the feedback on the delivery drivers too. We should be using our vehicles for the vast majority of your orders. Kind regards CR
Great customer service and my dog loves it
Great customer service and my dog loves it so he approves. Enjoy the subscription option, only thing is require top up orders that cost more than subscription price as 8x 1kg does not cover is for 2 weeks.
2026幎5æ26æ¥
Cotswold RAW ããã®åç
Thank you Caroline for taking the time to review our products and service. So pleased to hear that the food is going down so well and thank you for the feedback on the Subscription service. We have passed this on. Have a good rest of your week. Best wishes CR
Absolutely brilliant customer service
Absolutely brilliant customer service! Can't fault them at all, highly recommended.
(Retail account)
2026幎6æ18æ¥
Cotswold RAW ããã®åç
Thank you Gail for taking the time to review us here at Cotswold RAW. So pleased it is going down well with your Niteingale clients. Hope you have a good week ahead and can stay cool. Best wishes CR
The food is excellent but the packagingâŠ
The food is great but the packaging always arrives broken and so when we defrost the food it leaks everywhere. Itâs been a continuous problem for years. A combination of poor packaging and a poor courier. I have reported this on several occasions.
2026幎5æ17æ¥
Cotswold RAW ããã®åç
Thank you for taking the time to review our products and service. Apologies the packaging has caused you a number of issues. It is something that we do try hard to improve and we have shared your feedback with directors here, so thank you. Have a good week. Best wishes CR
Cotswold RAW ããã®åç
Thank you Lynn for taking the time to review our products and service. So pleased to hear your order has gone down well with Eddie. Have a good week and stay as cool as possible. Best wishes CR
Highly recommend
I supply Cotswolds products in my pet shop, They are helpful, efficient and quick. My products always arrive quickly and well packed.
The only think I would say that could improve is that I was given fridge bags when I first became a stockist which my customers appreciated but when I tried to order more I was told they don't actually supply them, so that was a bit confusing also the loyalty scheme is a bit confusing, but that could be me never having time to look into it properly.
2026幎1æ29æ¥
Cotswold RAW ããã®åç
Thank you for taking the time to feedback on your service to date. We are very grateful to be in your store and we will share the feedback with the retail team. Hopefully they can reach out an explain the loyalty scheme too. Have a good weekend. Best wishes CR
Emma at Cotswold Raw could not be moreâŠ
Emma at Cotswold Raw could not be more helpful. If ever we have had to amend a delivery date or delivery contents, she has sorted this for us in a friendly and efficient way. Nothing has been too much trouble for her. I would highly recommend Cotswold Raw.
2026幎5æ6æ¥
Cotswold RAW ããã®åç
Thank you Ruth for taking the time to review our products and customer service. We really appreciate the kind words you have shared on your experience with Emma. It is really appreciated and has been passed onto to our directors. Have a great weekend too. Best wishes CR
Shocking customer service
Sadly, Iâve had an absolutely shocking customerâservice experience. My order was sent to a completely different address, and the parcel even had someone elseâs name on it instead of mine. When I contacted customer service, the reply I received was flippant and dismissive, leaving me with the impression that they have little interest in keeping customer details safe, let alone ensuring orders are delivered correctly.
Because of their mistake, it took me the entire day to track down my delivery, and I had to change my plans as a result. The whole situation was stressful and completely avoidable.
If youâre looking for a hassleâfree service with high standards of customer care, I would strongly recommend looking elsewhere.
2026幎6æ10æ¥
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Cotswold RAW ããã®åç
Thank you for taking the time to provide feedback on your recent order. We are very sorry that your order was delivered to your neighbour and for the inconvenience and upset this caused. We understand how frustrating this situation must have been for you. Our team did their best to resolve the issue with your neighbour as quickly and respectfully as possible, but we appreciate that this did not make up for the experience you had.
The delivery issue was the result of a manual data entry error on our part, and we sincerely apologise for this mistake. We regret that it led to such a disappointing experience. Your feedback has been passed on to the management and director on the customer service team. Kind regards CR
6 of my products were defrosted andâŠ
6 of my products were defrosted and some of the others had started to! If you put your trust in a delivery company as I would you thenâŠ. Just need to sort that!!!
But 100% the dog food is amazing
2026幎5æ31æ¥
Cotswold RAW ããã®åç
Thank you Jane for taking the time to review our products and service. We are sorry to hear you had these delivery issues with DPD and we apologise for the inconvenience this caused you. Glad that our team could resend them and rectify the issue. Please do let us know if you have any issues again. We can also use APC as a provider if you have a preference. Great to hear that Reggie is enjoying the food. Have a good week. Best wishes CR
My pup is THRIVING!
Really pleased with the products: they are premium so I was prepared to pay for quality - and it is worth the money. You can clearly see the ingredients in the food and there is also a clear breakdown on the packaging. We have tried a number of the raw food products as well as the natural treats. We have found 4 varieties of raw food and a load of treats that my dog just loves. As a result, you can see and feel his coat is softer, shinier and thicker; his temperament is more even; his waste is consistently more compact and firm. The transition from cold-pressed food was really smooth since raw food is more gentle on the digestive system. Overall, we are very, very pleased with this company - the products are great and the customer service has been very helpful and responsive when I needed to contact them about subscriptions.
2026幎1æ21æ¥
Cotswold RAW ããã®åç
Thank you Sharon for taking the time to review the products, service and health improvements. We have shared it with the wider Cotswold RAW team as it is great for them to see, so thank you. Great to see that Loki is benefiting from the switch too. Have a lovely week. Best wishes CR
Cotswold RAW ããã®åç
Thank you for taking the time to review our products and service. Glad to hear the experience has been a positive one for you and for Daisy. Have a lovely week ahead. Best wishes CR
Good mince, packaging questionable.
The raw dog food is always good from here.
I just wish the packaging was better though.
They pack some of the cartons in different orientations in the box and some of them crack in transit causing some blood to leak out.
2026幎5æ25æ¥
Cotswold RAW ããã®åç
Thank you Ralph for taking the time to review our products and service. Glad to hear the switch has gone down well with Basillio. We understand the packaging issues and we apologise. Our team can select DPD or APC as the courier choice, if you have a preference. They can also refund or replace any damaged items. Apologies for any inconvenience. Best wishes CR
Cotswold RAW ããã®åç
Thank you Greg for taking the time to review our products and service. So great to hear that the food is going down so well with Jess. Have a great week ahead. Best wishes CR
Quick easy to order This is my firstâŠ
Quick easy to order This is my first time feeding my dog raw food
2026幎5æ21æ¥
Cotswold RAW ããã®åç
Thank you Elizabeth for taking the time to review your recent puppy food order. Great to hear that Frank is getting on well with the food. If you need any help with feeding Frank a Cotswold RAW diet please do not hesitate to contact our sales@ team. We have customer service and nutritionists on hand. Have a good weekend. Best wishes CR
Quick delivery and my dog absolutelyâŠ
Quick delivery and my dog absolutely loves these treats. I like that they are small bite size because we need to watch her weight.
2026幎5æ21æ¥
Cotswold RAW ããã®åç
Thank you Vivien for taking the time to review our products and service. So great to hear that the British treats have been a hit. Have a great weekend. Best wishes CR
Brilliant service
Brilliant service. Quality extremely good. Delivered with plenty of warning. Packaged well
2026幎5æ19æ¥
Cotswold RAW ããã®åç
Thank you for taking the time to review. So glad everything arrived well and that George is loving the food. Have a lovely weekend. Best wishes CR
Outstanding service
Iâve been using Cotswold Raw for over two years now and I canât recommend them enough!
Their products are brilliant and always arrive in perfect condition.
Their customer service is second to none, they always reply to any queries almost instantly!
If youâre thinking of placing an order, do it today, you wonât be disappointed!
2026幎5æ17æ¥
Cotswold RAW ããã®åç
Thank you Ingrid for taking the time to review our products and service. It is wonderful to hear that the food is going down so well with Nigel. Glad our team have been supportive too. We will share it with the wider team members. Have a lovely week and thank you again. Best wishes CR
Rabbit food excessively dry
Rabbit food excessively dry, cats wont eat also jot healthy since it needs moisture
2026幎5æ17æ¥
Cotswold RAW ããã®åç
Thank you for your feedback. Our rabbit recipe is made using a combination of whole rabbit and minced rabbit meat and bone, which can naturally result in some variation in texture between batches. We're sorry to hear that the texture wasn't to your cats' liking.
Please feel free to contact us directly and we'll be happy to look into this further and help find a suitable solution.
Kind regards CR
Subscription expected before May BankâŠ
Subscription expected before May Bank Holiday but arrived after the BH. We were then sort for the long weekend. Cotswold Raw service has been on point but we were a little disappointed on this one.
Never mind, not a biggie
2026幎4æ17æ¥
Cotswold RAW ããã®åç
Apologies Steve that you had this issue. May has been a challenge with the two bank holidays and unexpected warmer weather. We look forward to delivering in a more timely manner over the coming months. Have a great week. Kind regards CR
Quality food and service.
So far delivery has been very prompt with plenty of communication regarding delivery times, etc. The food looks to be good quality and the pugs are enjoying it. We are just trying out the 70/30 for them, all 3 of them are between 11 and 12 yrs old. We will see how that works out.
2026幎5æ15æ¥
Cotswold RAW ããã®åç
Thank you Sue for taking the time to review our products and service. Lovely to hear that your pugs are getting on well with the food and the delivery process has been seamless. We hope you have a great week and thank you again. Kind regards CR
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