I visited the Canterbury store and was served by Kit. The whole experience was definitely 5 star. Kit was helpful, and overwhelmingly enthusiastic and encouraging. The products in the sale were exc... もっと見る
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I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... もっと見る
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... もっと見る
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I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... もっと見る
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企業情報
当該企業による記述
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
連絡先
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, 英国
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4.3
優良
128件のレビュー
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I visited the Canterbury store and was…
I visited the Canterbury store and was served by Kit. The whole experience was definitely 5 star. Kit was helpful, and overwhelmingly enthusiastic and encouraging. The products in the sale were excellent and I went back the next day to buy some more. A great team of assistants and full marks to Kit for making it a joy to shop there. Many thanks.
2026年9月5日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
We're so happy to hear that Kit was able to provide such excellent service and help you find what you needed. This is exactly the feedback we want from customers in Store and I'll be sure to pass your kind words along to Kit and the team.
We hope you enjoy using your new materials!
Kind regards
Cowling & Wilcox
Not hugely impressed……
Not hugely impressed
The 2 * refers simply to the polite response when I called b4 ordering to confirm items required were in stock but since then it’s been fairly negative!
The email query I made on Friday 28th August remains unresponded despite it being 3rd sept today!
In the absence of a reply but based on a call I made to C&W on Tuesday 1st I placed an order that morning for several items, created an account and made the payment.
Today, 3days on, the order status remains ‘new order’ with little sign of any activity.
It’s not acceptable to use summer holidays or bank holidays as an excuse. It’s also unrealistic to claim orders can take 5 working days to ship (that would mean a ship date of 7th……) and then add 2-3 days with Royal Mail.
I sell goods myself and ensure orders are fulfilled the same day even if it’s a weekend or bank holidays!
So would I order again from C&W…? At this rate very unlikely.
I would just like to see my order shipped ….even a status change online to ‘being processed’ would be a step forward.
So it’s a case of high expectations versus low reality!
REPLYING TO THE RESPONSE FROM C&W
The email sent was done via the message function contained in the C&W web site and not sent via an independent email servuce. This is a C&W message link.....
As for my order number I'm not prepared to disclose my order details on this open forum for privacy reasons however as the order was placed on tuesday 1st Sept there can be many orders where the customers name is 'marc' and btw the order remains unfulfilled as of 1700 today.....!
REPLYING TO LATEST RESPONSE
Sent an email yesterday evening, at 1700, to the email you listed (admin@) asking for an update.
Unsurprisingly I have not recieved any response as of this morning.
Final update
So order finally shipped Friday with apologies for staff Holidays abd bank holiday!
Shipping could have been with Royal Mail and arrived today but instead it gets sent by DX express to arrive Monday when I am not at home to take it in.
Last night I changed delivery to Tuesday only to find this morning delivery has changed back to Monday
Tried calling DX except their AI telecaster cuts you off when uou think you are through. So endedbup with a 90 minute wait in the chat service only to be told delivery will come Monday irrespective of my change and if im out the parcel may be left by my front door or if not I should contact DX again with a 90 min wait to rearrange!
A truly farcial experience with cowling and wilkins and one I have zero intention of repeating. Support your local high street shops and avoid this type of joke service if you go on line!
2026年9月1日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you taking the time to feedback.
I am sorry that delivery is taking longer than expected! We are closed on weekends and bank holidays so this does effect dispatch times but when the team are back, they are working hard to dispatch orders as promptly as possible.
With regards to your email, can I ask for you to provide your order reference or email address so I can check this as currently, all emails from Friday-today have been answered by our customer service team. Once we have this, we can also check the status of your order and ensure this is dispatched asap.
Kind regards
Cowling&Wilcox
Thank you for your additional feedback.
Would you be able to forward the email you sent or email me your order reference on admin@cowlings.com so I can find the details that way?
Kind regards
Cowling&Wilcox
Thank you for your further feedback.
The order was sent via DX Express as it was too large for our Royal Mail service and we wanted to also send it on the fastest available service due to the delay.
I can confirm all emails we received from yourself were answered by our customer service team including one to provide the tracking details.
We are sorry to hear that you had issues with the DX delivery. The tracking shows this to have been received on Monday so I do hope you now have your complete order. I will feedback to DX with regards to the delivery being re booked as this should not have been done if you requested a specific delivery day.
Please accept our sincere apologies again for the delay in this being disopatched and for any inconvenience caused as a result.
Kind regards
Cowling & Wilcox
I ordered some goods based on the…
I ordered some goods based on the positive review the company had received. They were to be a gift. After a couple of days I'd had no updates re:delivery. Company was responsive and explained that my order was being 'picked'. Another couple of days went by and I'd still received no updates so made contact again. My order still had not been dispatched due to staff sickness. I understand things can happen, but as it was for a gift, I felt that a wait of 5 days was enough and cancelled the order last Tuesday. My refund has still not been processed. Is this all just bad luck on my part? I've emailed details over on 2/9/2026
2026年8月31日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for taking the time to feedback.
Firstly, we are very sorry that you were let down on this occasion!
Although it is true we had some staff on annual leave, we do not want this to effect customer experiences or delay orders.
If you'd be happy to provide us your order reference or email it to us on admin@cowlings.com, I can then check your refund has been actioned and also feed back to my Warehouse team accordingly with regards to the delay.
Kind regards
Cowling & Wilcox
Gelli printing workshop
The Gelli printing workshop run by Emma and Michela was excellent. I have carried on enthusiastically printing with the supplies I bought afterwards.
2026年8月23日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
It's great to hear that the workshop was a success, this is something we really enjoy putting together and hope to do more in future.
We hope to see you in Store again soon, whether that be for another workshop or just to browse!
Kind regards
Cowling & Wilcox
Sophie is warm and welcoming
Sophie is warm and welcoming, enthusiastic and helpful.
I value her cheerful manner, making the shopping experience very happy.
2026年8月24日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
It's so nice to hear that Sophie gave you such wonderful service and I'll be sure to pass your comments along to her and the Store.
We hope yo see you again soon
Kind regards
Cowling & Wilcox
I had the most amazing customer service…
I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindness. Made me so happy, thank you so much!
2026年8月19日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back.
It's lovely to hear that Jack and Janey were able to give you a memorable experience, they definitely have a lot of great knowledge between them!
I will pass your wonderful review to them and the Store and we hope to see you visit again soon
Kind regards
Cowling & Wilcox
Excellent customer service
Excellent customer service.
Very small issue with my order that was sorted out immediately. Can’t ask for any more than that.
2026年8月19日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
We're so pleased that your issue got sorted out quickly! Ideally we don't want any issues with orders but it's great to know that the team assisted you and got it resolved.
I will be sure to pass your comments along to the Customer Service team.
If you did need anything further, please do get back in touch
Kind regards
Cowling & Wilcox
This is my second review and great experience in the end
This is my second review - the first was negative. Order not received and no way to get hold of anyone.
In the end, after repeated attempts, I did speak to someone in customer services who was very helpful and offered a refund. Sadly Royal Mail didn’t leave a foto so we can’t trace the delivery. But I’m happy and will use this company again!
2026年8月17日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for leaving a second review!
I am glad that the customer service team helped resolved this for you. It's such a shame that the courier let us both down on this occasion and we'll make sure that this is fed back to them accordingly.
Our phone lines are open Monday-Friday or you're welcome to email us if you need anything further!
Kind regards
Cowling & Wilcox
Canterbury shop
I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I chose a selection. Jack was very kind explaining all the options, I just need to practice now. A lovely shop to browse in.
All the staff are always very helpful.
2026年8月5日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for your lovely review.
I will be sure to let the Store know you had a good visit and we are pleased that Jack was able to assist with what you needed! This is just what we want to hear from customers in our High Street Shops.
We hope you enjoy your new art materials and look forward to seeing you again!
Kind regards
Cowling & Wilcox
Cowling & Wilcox からの回答
Thank you for feeding back!
It's nice to hear that you had a positive experience with Sophie, I'll pass along your comments to both her and the Store and we hope to see you again soon.
Kind regards
Cowling & Wilcox
Tyler was absolutely brilliant
Tyler was absolutely brilliant! They were friendly, knowledgeable and genuinely took the time to help me find exactly what I needed. They made the whole experience at Cowling & Wilcox in Shoreditch easy and enjoyable. Fantastic customer service. Thank you, Tyler!
2026年7月30日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
We're so happy to hear that your trip in Store was enjoyable and that Tyler and the team were able to assist you and find what you needed. This is exactly what we like to hear from our High Street Shops and we hope to see you back in soon!
Kind regards
Cowling & Wilcox
Excellent service from Jack
Excellent service from Jack. Great shop with extensive stock of art materials.
2026年8月6日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for your feedback!
I am so pleased that Jack was able to assist you and provide such great service, I'll be sure to pass this along to him and the Store.
We look forward to seeing you again!
Kind regards
Cowling & Wilcox
Excellent shop and friendly…
Excellent shop and friendly professional staff. Michela and Sophie were very helpful - nothing was too much to assist me finding the right canvas in the right size - which we had to order in the end. It arrived on the designated date with no issues. Very happy with the service.
2026年7月12日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for your lovely review!
We're so pleased that Michela and Sophie were able to assist in Store. It's great that they were willing to go above and beyond to arrange delivery and find the right canvas for you, it's exactly what we want to hear from our customers!
We hope to see you again soon
Kindest regards
Cowling & Wilcox
Cowling & Wilcox からの回答
Thank you for taking the time to feedback!
We're so happy to hear that Tyler could help you instore. We hope to see you again soon!
Kind regards
Cowling & Wilcox
Michaela was very helpful and as an…
Michaela was very helpful and as an artist myself I could distinguish her knowledge was guiding me to the right choice.
2026年6月25日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for taking the time to feedback!
We're so happy to hear that Michaela's knowledge made an impression, I will pass your comments along to her and the Store. We hope to see you again soon!
Kind regards
Cowling & Wilcox
Michela in Canterbury could not have…
Michela in Canterbury could not have been more helpful in assisting me choose water colouring brushes. Very happy.
2026年7月2日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for taking the time to feed back!
We're so pleased Michela was able to help you choose the right materials. We'll be sure to pass on your lovely review to her and the Store.
We hope you enjoy using your new brushes!
Kind regards
Cowling & Wilcox
Emma was very helpful and knowledgeable…
Emma was very helpful and knowledgeable (but not at all pushy).
Interested, pleasant and informed staff makes for enjoyable shopping and I was glad to end up buying several more items than I intended.
2026年7月3日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for feeding back!
We're happy to hear Emma's helpful, knowledgeable approach made your shopping experience enjoyable. We'll be sure to pass on your kind words, and we look forward to welcoming you back again soon!
Kind regards
Cowling & Wilcox
Thought Janey was absolutely bang on…
Thought Janey was absolutely bang on with her customer service last Friday when we visited the store in Canterbury. I only went in for a pen and when I thought I might like to buy a huge canvas she was so helpul, trying to workout if it would go in my car, and that if I paid and it didn't fit I could get a refund. She was very bubbly and energetic and made my visit so lovely. Thanx Janey. 😊
2026年7月3日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you for your wonderful review!
We're delighted to hear Janey made your visit such a positive experience. We'll be sure to pass on your lovely feedback to her. Enjoy your new canvas, and we hope to see you again soon!
Kind regards
Cowling & Wilcox
This store has a great selection of…
This store has a great selection of artist supplies and their canvases are always available at great prices.
I was served by Janey who despite being busy with a store full of customers, went out of her way to look for a specific product I was after, and nothing was too much trouble.
2026年7月3日
自発的なレビュー
Cowling & Wilcox からの回答
Thank you so much for your lovely review!
We're so pleased you found what you needed, and we'll be sure to pass your kind words on to Janey. We really appreciate your support and look forward to seeing you again soon!
Kind regards
Cowling & Wilcox
Small but mighty art supply shop
It’s always a pleasure to go to C&W Canterbury. I like going for both stocking up on supplies and for discovering new crafts. Great for gifts too. The staff are always super friendly and helpful.
2026年7月4日
自発的なレビュー
Cowling & Wilcox からの回答
We're so glad you enjoy visiting us, this is exactly the feedback we want from our High Street Shops!
We really appreciate your kind words about our team and look forward to welcoming you back soon!
Kind regards
Cowling & Wilcox
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