I visited the Canterbury store and was served by Kit. The whole experience was definitely 5 star. Kit was helpful, and overwhelmingly enthusiastic and encouraging. The products in the sale were exc... ãã£ãšèŠã
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I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... ãã£ãšèŠã
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Iâd put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... ãã£ãšèŠã
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I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... ãã£ãšèŠã
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We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
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Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, è±åœ
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
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My order took 2 weeks to arrive and oneâŠ
My order took 2 weeks to arrive and one of the items was in poor condition, the parcel was next day delivery and the tracking just said delayed for a week and a half. I did contact the company and they apologised for shipping and offered to refund or replace the damaged item, due to no stock of the item I accepted the refund offer. Happy with customer service but I wish I didn't need to contact in the first place.
2024幎12æ5æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I am sorry to hear that your order took so long to arrive and that you had to chase this delivery with our team. In an ideal world we agree that you shouldn't need to chase your delivery however, there are occasions where the couriers do not inform us of delayed parcels for which we do sincerely apologise.
I am glad to hear that your damaged item got resolved and I know the Customer Service Advisor you spoke with fed this back to the couriers as well with regards to both the delay and damage done in transit.
We do hope you order from us again and if so, we will do our best to get your goods dispatched and with you in a quicker timeframe!
Kind regards
Cowling & Wilcox
Lovely supply run
I got helped by Michela in finding my products I needed for my project she was lovely and helped me find it, and what was the best to use, good experience and I'm happy I got my supplies, only thing is they didn't quite have everything I need but other than that perf
2024幎11æ14æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
We're happy to hear that you had a good experience in Store and I'll be sure to let Michela know as well!
With regards to the product(s) we did not have that you needed, can I ask what these are? I just wanted to check if this is something we'll be stocking soon or perhaps have available online!
Many thanks,
Cowling & Wilcox
Excellent shop
we were served by Janey and she was super kind and helpful. This is a great art shop, one of the best I've ever seen and great staff and selections.
2024幎10æ26æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I'm so happy to hear you had a good visit to our Canterbury Branch. Janey is always keen to give great service and help out where she can so I know she'll be very pleased to hear this when I forward it to her and the team too.
We hope to see you again soon!
Kind regards
Cowling&Wilcox
They hide negative product reviews
I had a fairly average 3 star experience with Cowling and Wilcox. But it undermined my trust in the website when I had a product review declined simply because it compared the product to a competitors.
I went out of my way to be fair and balanced, and took the time to be specific. But C&W offered a clearly inferior quality product at a worse price. Preventing customers from sharing this feedback to protect your business is enough for me to permanently shop elsewhere.
Edit: Thanks for the reply. But to clarify, I didn't mention that Jackson's had a superior product for a lower cost "to make you look bad", but to provide the would-be buyer with more insight into what they're buying. It's the quality of the product that makes you look bad, not my review. Likewise, it's the product you'll need to improve if you want positive reviews, rather than just hiding the negative ones (hence the distrust).
2024幎10æ28æ¥
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Cowling & Wilcox ããã®åç
I responded to you and thanked you for your feedback and would use your advice to improve our offering. Our Review Provider (in fact all Review Providers including Trustpilot) take a very dim view of customers comparing us to competitors in a negative manner. They simply won't allow these Reviews so they flagged it and cancelled it. To be honest, I think this is a fair policy as mentioning competitors to make us look bad is not really equitable, is it? Kind regards, Guy.
We went to a fantastic kids artâŠ
We went to a fantastic kids art workshop here which totally inspired my kids. The customer service is always great, Jenny was super friendly to the kids who loved her!
2024幎10æ26æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
We're so pleased that your kids enjoyed the workshop, this is exactly what we like to hear from our attendees and we hope to do many more in the future as well. We will post these on our social media and website so we hope to see you again ð
Kind regards
Cowling & Wilcox
MIchela
I was looking for something new to try and Michela was easy to talk to and was able to recommend a new kit for me to try.
2024幎10æ12æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I have passed your feedback along to Michela and the Store who were so happy to hear you had a good visit with them.
We all hope you enjoy your new kit and hope to see you again soon!
Kind regards
Cowling & Wilcox
Very poor quality linolium blocks
Very poor quality linoleum blocks. They are advertised as soft and easy to carve but I find them harder than normal lino. They arrived unwrapped and stale. I was given a return label but I need to pay the shipping price in order to return them. I wouldn't recommend purchasing lino from this store.
The Lino that is described as âheavyâ also is said to be âsoft and easy to carveâ in the description. Therefore, I did not consider âheavyâ to mean hard. Also the Lino should be covered by plastic when stored or delivered in order to guarantee customers are receiving fresh quality Lino.
2024幎9æ28æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback.
I have checked your order and spoken with my team and can confirm that you Lino you ordered was our heavier Lino option titled as Heavy Lino Blocks, this is why they feel harder then previous Lino's you've used.
They are listed online as soft and carvable as tools are able to carve them however, they are still a heavier option and we do apologise if this was misleading in anyway.
If you did want lino which is a bit softer for future then we do have some other options which we'd be more than happy to send links for or discuss over the phone.
With regards to your return, we are happy to have these back for a refund if they're not suitable for you however, the reason that the postage is not being covered from our side is that these are not faulty/damaged.
I also wanted to mention that the lino is not classed as stale however, the environment they're stored in can affect their hardness and that's why my colleague advised that running these under a hot tap could help with carving our your desired pattern if you wanted to give them another go.
If you did need any other assistance, please let the team know on admin@cowlings.com or 01303 290550 and we'll be happy to help.
Kind regards
Cowling & Wilcox
Canterbury Kent Cowling& WilcoxâŠ
Entered the Canterbury Cowling& Wilcox branch. Staff were extremely helpful and friendly. They gave the customer lots of time to browse around the store.
Supplies were displayed neatly which allowed the customer to navigate easily through different items on display.
Each section of the store was organised therefore it was easy to find the item .
Lee was extremely helpful and supportive with questions and was able to supply alternatives.
2024幎9æ13æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
It's so nice to hear that the Canterbury Store was organised and helpful when you visited as this is exactly the standard we want for our customers.
I have passed your feedback along to the Canterbury Team as well and we all hope to see you again soon.
Kind regards
Cowling & Wilcox
Brilliant service !
Thank you, we called into the Canterbury store this afternoon and had the best service ! Janey offered us wonderful assistance, she listened carefully to what we were trying to do and offered us different options . She gave us time to have a browse but was also there with helpful advice and possible solutions. Such a brilliant store ! We were really happy with our purchases and will definitely return.
2024幎9æ9æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I am so glad to hear that Janey looked after you in Store, I know how important customer care is to her so I'll be sure to pass this feedback along to her and the team too.
We hope to see you again soon!
Kind regards
Cowling & Wilcox
Janey at your Canterbury shop
Janey at your Canterbury shop, was helpful, knowledgeable and friendly when I visited a few days ago. It was a joy to find a well stocked art shop and with Janeys guidance I was able to get everything on my list. Thank you for a thoroughly pleasant shopping experience.
2024幎8æ22æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I am so glad that you're looked after in our Canterbury Branch and Janey will be really pleased to hear your lovely feedback as well. I will be sure to pass this along to her and the team!
We hope to see you in Store again soon
Kind regards
Cowling & Wilcox
Really friendly and attentive staff
Really friendly and attentive staff in store. Well stocked shop. I could do with there being a selection of Michael Harding oil paints in store but this is a small quibble
2024幎8æ29æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback and we're so happy that you enjoyed your visit into Store!
Can I ask which Store you visited so that I am able to pass this feedback along? I also wanted to check the Stock for you as all branches are showing to have Michael Harding Oil Colours 40ml in stock!
Many thanks,
Cowling&Wilcox
Thanks Megan
I bought a canvas online which was faulty. Contacted C and W and the problem was sorted really quickly and pleasantly by Meghan Warren. Thanks for your help with this...I'd be happy to purchase again from them knowing that any problems would be resolved easily.
2024幎8æ27æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback! I will pass your feedback along to Megan at Head Office and I'm sure she'll be so pleased that you had a happy outcome!
If you did need anything with this or a future order, always feel free to contact us on admin@cowlings.com
Kind regards
Cowling & Wilcox
Cowling and Wilcox employ lovely staff
Cowling and Wilcox employ lovely and knowledgeable staff, who paint and draw themselves. I have had experience of different staff on different occasions and every time they go out of their way to try to find the best product for any particular project. Even Lily in Canterbury in her second week was super helpful and found the exact white bullet-tipped pen that I needed when I didnât know how to describe it properly. Thanks!
2024幎8æ24æ¥
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I cannot say enough about this team inâŠ
I cannot say enough about this team in Canterbury and especially Janey the manager there. Their knowledge and help is beyond 5 stars. Janey went above and beyond to help me with a courier problem with an online order and as soon as I explained I was struggling receiving it and getting answers she took the problem over and sorted it all out for me to pick up in store. Al the staff are polite friendly and helpful. I really enjoy popping in for my next project and can have a laugh with them. My favourite shop ð¥°
2024幎8æ20æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
We are so happy to see your comments on the Canterbury Store and I will be sure to pass this along to Janey and her team who'll be so pleased that you enjoyed your visit.
We hope to see you again soon!
Kindest regards
Cowling & Wilcox
Knowledgeable and extremely helpful
I often go to Canterbury Cowling and Wilcox and can rely on excellent advice and good quality products. Today, I received exceptional service from Jack and Luke so helpful and enabling. Really understanding. I got everything I needed at a great price. Thank you.
2024幎8æ12æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
We're so happy that Jack & Luke looked after you when you visited the Store. I will be sure to pass your feedback along to them and their Manager as well.
We do hope to see you in Store again in future!
Kind regards
Cowling & Wilcox
I popped into the Canterbury branch toâŠ
I popped into the Canterbury branch to get some fine point acrylic pens. While there two other ladies were after the same thing.
The lady who served us was Janey. She gave us her full attention, listened carefully to our requirements and let us try the products.
Eventually we became too much so she asked her colleague Luke Lloyd to look after me. He too was great. New but very helpful and willing to learn about the products. I ended up buying much more that I'd intended.
Both were super helpful.
I love that store.
2024幎8æ9æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
It's lovely to hear you were looked after in our Canterbury Branch, this is exactly the feedback we like to hear from an in store visit! I will also pass your feedback along to Canterbury and their Manager who will be pleased to hear it too.
Kind regards
Cowling&Wilcox
Great customer service
My online order was damaged by the courier (through no fault of Cowling & Wilcox) - Cowling & Wilcox had excellent, friendly customer service and they refunded me straight away. I would use them again with confidence.
2024幎8æ5æ¥
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Cowling & Wilcox ããã®åç
Hiya,
Thank you for your feedback.
I am so glad you had a good resolution to your issue and were dealt with in a friendly manner! I will be sure to pass your feedback to the colleague you spoke with and the team who'll be really pleased to hear it.
If you ever need anything further, please contact us on admin@cowlings.com
Was served today by Michela
Was served today by Michela! Who was very helpful and not pushy, lovely art supply shop very reasonable prices and very helpful staff. Give them a try ð
2024幎8æ2æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I will be sure to pass your kind words along to Michela and the team. We are very happy you had such a nice experience and do hope to see you in Store again!
Kind regards
Cowling & Wilcox
Thank you Luke and Staff ð
Went to Cowling and Wilcox today to purchase a gift for my sister and the customer service was outstanding. Not only did they have exactly what I was looking for but they found me the best deal and offer with extra 10% student discount on top, I got a beautiful and high quality purchase for an amazing price! Highly recommend!
2024幎7æ19æ¥
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Cowling & Wilcox ããã®åç
Thank you for your feedback!
I am so glad you had such a nice experience in Store, this is what we like to hear from our Customers when looking for products in any of our Branches.
I have also shared your kind feedback with Luke and the team and I'm sure they'll be pleased to hear it as well.
Have a lovely rest of your day,
Cowling&Wilcox
thoughtful & helpful staff
Luke was really thoughtful & helpful in my search for a specific quality in a product I was not sure even existed!
2024幎7æ13æ¥
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