Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... もっと見る
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Die Lampe von Creative Cables hat mir auf Anhieb sehr gut gefallen. Bei der Einrichtung meiner Wohnung wollte ich eine natürliche, leichte und innovative Deckenleuchte. Restlos begeistert war... もっと見る
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Hade förväntat mig att lamporna skulle vara ihopsatta. Men det var bara en massa delar. Försökte leta på youtube hur man skulle få ihop dessa. Dåliga montagebeskrivningar bif, men jag var tvungen att... もっと見る
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Une erreur dans la préparation de ma commande a été réparée sous 48h. J’ai reçu 4,30m de câble au lieu des 7m commandés. Dès mon mail de réclamation l’erreur a été compensée par l’envoi de la bonne... もっと見る
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企業情報
Creative Cables について
当該企業による記述
Creative Cables: Creative and Accessible Lighting Solutions
Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.
Discover how to bring light wherever you want, with our support at every step—from selection to realization.
連絡先
Lungo Dora P.Colletta No. 113/9, 10153, Turin, イタリア
- customer.service@creative-cables.com
- www.creative-cables.com
4.5
優良
537件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
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Good delivery, great product.
No lies about delivery. Arrived on the set date which reasonable. And the product was very good especially I relation to price.
2025年7月23日
Nice products, extremely poor packaging
The products themselves are really nice, but the way they pack porcelain items is unbelievable — there’s no protection at all. You can expect to receive broken pieces instead of an intact object. I received my order with two broken items. I wrote to them, and they instantly sent replacements. However, those arrived broken as well, simply because they don’t protect the porcelain items during shipping.
2025年8月6日
Creative Cables からの回答
Dear Robert,
Thank you for highlighting that you liked the products!
We’re truly sorry for the frustration caused by the packaging of porcelain items. Fragile goods require extra care, and we are already working to improve the protection for these pieces during shipping to avoid breakages like the ones you experienced.
We appreciate your patience and your input. If you ever need further support, please don’t hesitate to use the contact details on our website.
Best regards,
Creative-Cables Support
We sent letter:
We sent letter:
Oggetto: Richiesta di rimborso per prodotti difettosi – Ordine 5 lampade a batteria CABLESS01-NATNAT
Gentile MOSAIC S.P.A.,
Con la presente desideriamo segnalare un grave problema relativo alla nostra recente fornitura effettuata tramite il vostro sito Creative-Cables.com.
Abbiamo acquistato 5 lampade a batteria modello CABLESS01-NATNAT per un importo totale di 108.196,70 HUF, fatturate a:
ORGANOCO KFT
19, Fáklyaliliom utca
1029 Budapest
Ungheria
Tutte le lampade ricevute risultano difettose, poiché non funzionano nonostante l’uso di lampadine idonee (inferiori a 4W, testate in più varianti) e una ricarica completa delle batterie.
Fino ad oggi abbiamo avuto esperienze molto positive con la vostra azienda e non comprendiamo cosa sia potuto accadere.
Tuttavia, in base alla Direttiva 1999/44/CE e alla Direttiva 2011/83/UE (recepite nella normativa italiana), il consumatore ha diritto a ricevere beni conformi al contratto. In caso di prodotti difettosi, l’acquirente può richiedere la sostituzione o il rimborso integrale senza oneri aggiuntivi.
Vi chiediamo pertanto, con cortese ma ferma richiesta, di procedere entro 14 giorni di calendario al rimborso dell’intero importo versato. Siamo disponibili a restituire la merce e a fornire fotografie o video che attestino il difetto.
In caso di mancato riscontro, saremo costretti a procedere secondo le vie legali e a segnalare il caso alle autorità competenti per la tutela dei consumatori, sia in Italia che in ambito UE.
Attendiamo una vostra conferma scritta con le modalità di rimborso entro 7 giorni lavorativi.
Cordiali saluti,
Mosonyi Szilard and Dr Adrienn Szabo
ORGANOCO KFT
2025年7月17日
Creative Cables からの回答
Gentile Cliente,
la ringraziamo per aver condiviso la sua esperienza. Ci dispiace sinceramente per il problema riscontrato con i prodotti ricevuti.
Tuttavia, a seguito di un’attenta verifica su tutti i nostri sistemi, non risulta alcuna comunicazione da parte vostra relativa al malfunzionamento segnalato tramite i nostri canali ufficiali di assistenza post-vendita. Desideriamo inoltre precisare che Trustpilot è un portale dedicato alle recensioni e non rappresenta il canale adeguato per presentare un reclamo formale, in quanto ciò non ci consente di intervenire tempestivamente nella gestione e risoluzione del problema.
Detto questo, prendiamo molto seriamente quanto da lei segnalato. Per questo motivo, abbiamo già provveduto a contattarla via email, con l’obiettivo di approfondire la situazione e trovare insieme una soluzione adeguata.
Restiamo a completa disposizione e confermiamo il nostro impegno a risolvere la problematica nel più breve tempo possibile.
Cordiali saluti,
Il team Creative Cables
I am very satisfied
I am very satisfied, delivery was quick and the product i ordered was good.
Thank you.
2025年7月14日
very nice thinks but some of them are expensive they could have a little loer price
very nice thinks but some of them are expensive
2025年7月14日
Creative Cables からの回答
Hi Bernadent,
Thank you for your kind words about our products.
We understand your point about pricing and always do our best to balance high quality materials, design, and fair costs. Your feedback is valuable and we’ll certainly take it into consideration.
Should you ever need assistance, you can always contact us directly via the information on our website.
Best regards,
Creative-Cables Support
Not only the product are fantastic but…
Not only the product are fantastic but the customer service is really excellent : I had an issue in changes rates conversion and they was always responding to my email and very professional : I can strongly recommend this company and I will buy again from them
2025年7月31日
Good products and services. Prices just a bit to spicy.
have shopped before. Products are good. Purchase process is good. Delivery times are also good. Prices and shipping costs are just a little to spicy, even taking into account the general good quality of the products. That is why it is 4 and not 5 stars.
2025年7月11日
Bug on booking engine?!
I could not change the amount of meters of the cable I needed so I got only 1 meter instead of 5 which was needed
2025年7月23日
Creative Cables からの回答
Hi Anna,
Thank you for your review and for bringing this to our attention.
We’re sorry to hear about the trouble with the cable length during checkout. This could have been a bug or another technical error.
If this ever happens again, please contact us right away through the details on our website so we can resolve it for you immediately. We’ll keep working on ensuring a smoother shopping experience.
Best regards,
Creative-Cables Support
The Chat function work very well and…
The Chat function work very well and when I receive my bulb and it unfortunately was broken, the send a new one immediately with express👌
2025年7月28日
Creative Cables からの回答
Dear Pedro,
Thank you for your feedback. We’re sorry to hear you experienced missing items and stock issues with your order.
We’ve already assisted you via email to resolve the situation, but please know that if you ever need additional support, you can always reach out again using the contact information on our website.
Best regards,
Creative-Cables Support
i STILL HAVE NOT RECEIVED THE PACKAGE
i STILL HAVE NOT RECEIVED THE PACKAGE, AND I HAVEN'T RECEIVED ANY ANSWER TO MY COMPLAINT
2025年7月22日
Just great!
Great products and very good prices. We just mounted the lights and cables and fit so well with our place, adding a touch of color and something special. High quality and quick delivery (to DK) - recommended!
2025年7月21日
Amazing products
Amazing products. All arrived on time, was easy to install and good quality.
2025年7月2日
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