This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Aymen walked me through some things that looked really complex and he confidently knew what to do at every turn. He also let me know he'd continue to help me through the onboarding.
企業が回答しました
Schrecklicher Retourenservice! Ich habe einfach kein Retourenlabel bekommen, man muss Bilder der Retournierten Ware schicken bevor überhaupt etwas bearbeitet wird. Mir war es dann zu dämlich so lange... もっと見る
I'm a seller & I have to say my Account manager Fassal Mahmood is Fantastic. He helps us a lot and always has plenty of time to sort out any problems we encounter and to schedule in meetings regularl... もっと見る
企業が回答しました
企業情報
CREOATE について
当該企業による記述
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
連絡先
70 Clifton Street, EC2A 4HB, London, 英国
- hello@creoate.com
- www.creoate.com
4.1
ほぼ満足
1726件のレビュー
ネガティブなレビューの 69％に回答しています
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Owed a lot of money.
Fairly new to the platform and was looking promising until it came to being paid. We received and sent out several orders. Have been paid for a handful but now have 26 orders awaiting payment since December. Reached out to their customer service team who acknowledged they owed us said amount and it would be paid within 5 days. 7 days later after no payment we reached out again and they now say there is a dispute by the retailer so can't release the payments. Well this can't be the case for every single order, why have we not been told of this 'dispute' previously as not aware of any and it seems far too long to be applicable as their standard 30 days + 5 days payment terms are meant to cover these eventualities so feels like they are just stalling now. Have asked to speak to someone in the finance team, but they won't give any details. Will be looking to take legal action if not resolved ASAP. For future sellers I would be wary and not send out loads of orders without being paid for any.
2025年1月28日
自発的なレビュー
CREOATE からの回答
Hi SimT,
We’re very sorry for the frustration this situation has caused, and we truly appreciate your patience while we work through it. Ensuring our sellers are paid on time is a top priority for us, and we regret any delay you've experienced.
We understand your concern regarding outstanding payments, and we want to clarify that while orders may be subject to disputes or verification processes, the whole account is not affected.
If you have any additional questions in the meantime, please don’t hesitate to reach out to our support team, and we will ensure you receive the assistance you need.
Thank you for your patience, and we truly appreciate you being part of the Creoate community.
Need to reassess business model quickly
Has some potential but all communications with sellers are focused on Instalment Plan options but absolutely nothing on how to get orders. As a marketplace they really need to focus their efforts on onboarding reputable sellers but also bringing vast amounts of prospective buyers to the platform. Doubt it will be around in 5 years if they continue in this way. So far a complete waste of time.
2025年2月1日
自発的なレビュー
CREOATE からの回答
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Creoate hasn’t met your expectations so far.
Our goal is to create a thriving marketplace where independent retailers and brands can connect and grow together. While we do offer flexible payment options to make ordering easier, we also focus heavily on bringing in new buyers, driving demand, and ensuring that sellers have the best chance of success.
That said, we truly value your perspective, and we'd love to understand more about your experience and how we can better support you. Please feel free to reach out to our team through Live Chat (blue button on the bottom-right hand corner of any CREOATE webpage), and we’d be happy to discuss how we can help improve your results on the platform.
Im a Seller on Creoate and there…
Im a Seller on Creoate and there payment terms are shocking. You supported to be paid within 30 days of dispatch date plus 5 working day on top of that. It's more like then you full in a payment form then you may get paid within 5 -10 of your payment form and then when they do pay you they only pay you part of the invoice and you have to fill another form in. This is not the first time it's Happened. Im not going be selling with them any more, Faire is a much better platform
2025年2月7日
自発的なレビュー
CREOATE からの回答
Hi Emma,
We’re really sorry to hear about your experience with our payment process. We completely understand how important timely payments are for our sellers, and we sincerely regret any frustration this has caused.
Our standard payment terms are 30 days from the fulfilment date, plus up to 5 working days for processing.
If you haven’t already, please reach out to our support team using Live Chat so we can resolve this for you as quickly as possible.
Your feedback is invaluable, and we truly appreciate the time you've spent working with us. - it would be a shame to part ways in this manner.
Best regards,
CREOATE
It Pays To Be Patient
I'd placed a biggish order over 3 brands, but CREOATE's checkout experience, became painful. I could not complete my order so I pressed the 'help' button which flagged up straight away when the 'COMPLETE ORDER' button did not respond to pressing.
Within 12 hours, Sunita a customer service agent, and a real human being, did their absolute best to keep me in the loop with quickish email responses over the next day.
After a frustrating wait CREOATE fixed their bug on their website (which is a clunky & slow site at the best of times) within 24 hours. Phew! Thank you Sunita for making it a little less of a stressful buying experience.
2025年1月21日
自発的なレビュー
CREOATE からの回答
Hi,
Thank you for your feedback, and we truly appreciate your patience while we worked to resolve the checkout issue. We’re sorry for any frustration caused, but we’re glad to hear that Sunita was able to support you through the process and keep you updated.
We’re always working to improve our platform, and your insights are invaluable in helping us enhance the buying experience. If you ever run into any further issues or need assistance, please don’t hesitate to reach out.
Thanks again for sticking with us!
Best regards
CREOATE
AVOID AVOID AVOID!
AVOID AVOID AVOID!
Havent paid me for a fair few orders, requested payment as it was 3 months late, instead of paying me, they altered the commission rate on orders dating all the way back to 2023 to say that I then owed them money! One of the commission rates is now 52.69% - pretty sure its a criminal offense to alter invoices from years ago and to make them rates that do not comply with any structure or terms set about by the company themselves.
2025年1月21日
自発的なレビュー
CREOATE からの回答
Hi Laura,
We’re sorry for any confusion or frustration caused regarding this matter. We want to reassure you that all orders have now been paid out, and the commission rates that were incorrectly applied have been manually amended and resolved.
We always strive to ensure transparency and fairness in our processes, and we appreciate your patience while we investigated and corrected this for you. If you have any further concerns, please don’t hesitate to reach out to our Support team via Live Chat
Best regards,
CREOATE
No response
Been trying to get a response for 5 days now to return an order. The returns function on their site isn’t working. Many emails later still no response
2025年1月12日
自発的なレビュー
CREOATE からの回答
Hi,
I'm really sorry to hear you've had trouble reaching us and that the returns function isn't working as expected. That’s certainly not the experience we want for our customers.
Our Customer Success team is here to help, and we’d love to get this sorted for you as soon as possible. Please contact us through live chat with your order details, and we’ll prioritise your request right away.
We truly appreciate your patience and look forward to resolving this for you.
Best regards,
CREOATE Success Team
I cant get a reply from these people at…
I cant get a reply from these people at all. we sell items on there, and we cant get paid, or any communication at all.
--
added later. Finally got a response and part payment. Very difficult company to deal with.
---
Now 20th Jan, i have had emails before this date arranging for a call, and today we have had that call. In the mean time, payments have been, and communication has been had, with positive and reassuring content. Hoping this has been a blip, and looking forward to a better future
2025年1月9日
自発的なレビュー
CREOATE からの回答
Hi Roger,
Thank you for sharing your experience. We’re sorry for the initial difficulty in reaching us and for any frustration this caused. We’re glad we could connect through arranging a call, and work through the payments and communication concerns.
We truly appreciate your patience and your willingness to give us the opportunity to make things right. Your feedback is invaluable, and we’re committed to ensuring a smoother experience moving forward.
If you ever need further support, please don’t hesitate to reach out to us through Live Chat.
Best regards
CREOATE
Creoate-worst marketplace to date
Creoate has non existent customer service. High unreasonable fees. They do not live up to any kind of lead times they post. I'd be pleasantly surprised if I even recieved one order out of the 20 or so I've made; on time.
Not one was even close to timely. They're unreliable, their customer service takes you thru hoops and loops to even get an email out to them and then you can expect possibly to be reached out to 72 hours or more later if ever at all.
Being in this business where time is actual literally money that we need to live, they fail undoubtedly;
amongst all the marketplaces they are the least to be counted on.
It's sad, you'd think they'd have more will to stay afloat given the circumstances with faire and all these other marketplaces just falling victim to a huge industry monster eating them all up.
Did no one ever hear of customer happy company happy over there?
2024年12月29日
自発的なレビュー
CREOATE からの回答
Hi Megan,
Thank you for taking the time to share your feedback. I’m sorry to hear about your dissatisfaction with our service and would like to provide some clarity regarding your experience.
Your application for a trade account was unfortunately declined, and we sent a follow-up email on the 9th of December to notify you of this. Our records indicate that the email has been opened twice, but we’ve not received a response back.
Regarding your orders, we can see that all of them are currently in “Pending Payment” status and require your input to release them to the vendors. Once these payments are completed, we’ll be able to process and fulfil your orders without delay.
In terms of customer service, we can confirm that all tickets raised under your account have been responded to in a timely manner. If you’re having trouble locating these responses, please let us know, and we’ll happily provide the details again.
If you’d like to discuss your account or orders further, please contact us directly by using the Live Chat button during our operational hours. We would be happy to personally assist you in resolving any outstanding matters.
Thank you for your understanding, and I hope we can work together to improve your experience.
Customer Success Team
CREOATE
AVOID
AVOID, they sell counterfeit products and if you return said counterfeit products they will NOT refund you. They will just give you a voucher to spend with them and do precisely NOTHING with regards to the counterfeit products.
Absolutely disgusting company.
My order was for a selection of crystals some of which were real but some of which were not crystal at all but were either plastic or resin.
When I did a bit more research I found the products I ordered were in some cases 20X the price I could get them elsewhere.
Regardless of this they are selling FAKE products which is clearly ILLEGAL.
I am now contacting trading standards and launching a social media campaign to expose these ILLEGAL traders and to help prevent others being ripped off!!!
So as you can see, given their reply they have zero effort in investigating the seller or giving me my money back.
I don't want a voucher as I don't want counterfeit products.
I mentioned they were counterfeit multiple times during my contact with creoate and only after many messages back and forth did they suggest providing pictures, pictures DO NOT SHOW HOW THE PRODUXT WAS COUNTERFEIT.
They sold me natural crystals and among the crystals were plastic or resin pieces passe doff as natural crystal.
This cannot be shown in a picture ffs.
And not one mention of the fact the products can be found from.multuple other sources at 20X cheaper...
Again, AVOID!!!
2024年12月19日
自発的なレビュー
CREOATE からの回答
Hi Lee,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we would like to take this opportunity to address your concerns thoroughly.
Firstly, we want to assure you that we take any claims of counterfeit goods extremely seriously. The integrity of our platform and the trust of our customers are of the utmost importance to us. Upon receiving your report, we requested additional information, including pictures of the items in question, to thoroughly investigate your claim. Unfortunately, we did not receive the requested evidence, which limited our ability to verify your concerns.
Nonetheless, we conducted a detailed investigation into the vendor's history and customer feedback. We found no similar claims from other retailers, many of whom expressed satisfaction with the vendor’s products. Based on the available evidence, we were unable to substantiate your claim and therefore decided to favour the vendor.
Regarding your return, we must emphasise that our return policy, which provides a voucher rather than a monetary refund, was clearly communicated prior to initiating the return process. While we understand this may not have been the resolution you had hoped for, we ensure all customers are informed of our policies in advance.
We value transparency and fairness in every aspect of our operations. If you have any further concerns or can provide additional evidence, we would be more than willing to reopen the investigation and take appropriate action if necessary.
All the best,
CREOATE
This is happened of 2 years ago
This happened of 2 years ago. I need it cleared ASAP! An entire month to say yes its paid with all the supporting documents repeatedly sent. !!!! All I requested is something in writing to say yes they've confirmed the amounts paid with Northampton County Court Judgements department.
Please share a telephone number ASAP to speak to a manager!
2024年11月1日
自発的なレビュー
seller review
seller review. 90% of your payouts will be late. They say 30 days +5. Longest ive had to chase a payment was 4 months. Currently being given the fob off excuses as to why another 2 payments are late.
Customers will place orders and creoate will hold them for a week till the customer msgs you asking where the order is. Ive had an order cancel last night, an order i havent had nor seen. They will not make your company grow, they will help you onto high blood pressure meds though. Every email is a no reply and bounces back. Chat box is automated so..enough said. I have shops on 4 other platforms similar to this but this is the only one that feels the need to conduct themselves like this.
2024年11月25日
自発的なレビュー
CREOATE からの回答
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating these issues must have been for you.
We strive to ensure all sellers are supported effectively, and we deeply apologise for the delays you've encountered with your payouts. While our standard payment terms are 30 days +5, there are rare occasions where unforeseen circumstances may cause delays. We understand this isn’t ideal and are actively working to improve our systems and communication to ensure timely payouts going forward.
Regarding communication channels, we’d like to clarify that we have a dedicated support team that actively manages the live chat experience. While the initial interaction may be automated for efficiency, it’s straightforward to connect with a team member who can assist you with any issues. We’re sorry if this wasn’t your experience and will work to ensure our support is as accessible and effective as possible.
In terms of order cancellations, occasionally customers place orders that are put into a "Pending Payment" status. If no action is taken by the customer within a set time frame, the order may be cancelled. To maintain a fair and secure platform, we only release orders to vendors once payment is made upfront or if the customer has been approved for trade credit terms.
Your feedback highlights areas where we can improve, and we’d love the opportunity to resolve any outstanding issues directly. Please reach out to our team through live chat and request to speak to a live agent within operational hours, and we’ll do everything we can to assist you.
Thank you for your patience and for being a part of the CREOATE community. We’re committed to improving your experience.
!!!!AVOID AVOID AVOID !!!!!
!!!!AVOID AVOID AVOID !!!!!
Taken payment for an order which was then cancelled by creoate or their partner company and not refunded, this company is EXTREMELY hard to contact!
Very bad service do not waste your money here you will not receive goods or your money back!
2024年11月13日
自発的なレビュー
CREOATE からの回答
Hi Brad,
Thank you for your feedback, though we’re puzzled by your experience as it seems there may be some misunderstanding.
We noticed that you spoke with one of our live agents on 25th of November at 12:03 PM, prior to this review being published. During that conversation, we confirmed your order was cancelled and the refund has already been processed. Please note that it can take 5–10 business days for the funds to appear in your account, depending on your bank’s processing times.
We genuinely apologise for any frustration caused and encourage you to contact us again if you have further questions or need assistance tracking the refund. We are here to help!
Kind regards,
CREOATE
Fassal was brilliant
Fassal was brilliant. Quick and efficient to resolve what I needed.
2024年11月8日
自発的なレビュー
CREOATE からの回答
HI Fernando,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing CREOATE day!
Cheers,
Jamie from CREOATE
Time wasters, sellers just stay away
We are a mid sized company in the US. We had a meeting, agreed to have another chat the next week after sending the product list to upload. We trusted their word and wasted our time to get them the product list on time to upload. Apparently professional way of working freaked them out, they stopped responding altogether. Looks like they're trying to do something with the little experience they have but they're not ready. Are you a wholesale platform or invoice factoring company? They are so inexperienced, they just don't know what they're doing. This is the last time they're wasting my time, i just wanted let other sellers know.
UPDATE :
The response they posted is ridiculous. They disappeared after the initial meeting. Even though we tried to get a response for weeks they never reached out until they read the review.
2024年11月6日
自発的なレビュー
CREOATE からの回答
Thank you for your feedback. We’re sorry to hear that your experience with us has not met your expectations.
Following our initial meeting, we requested some further information that required your attention. However, since October, we have been reaching out via email and attempting to schedule follow-up meetings but have not received any response from your side. We understand that effective communication is crucial, and we regret that this process has not been as smooth as it should have been.
As a wholesale platform, our aim is to provide professional and efficient support to all our vendors. While we take your feedback on board, we would also encourage you to check your inbox or spam folder to ensure our communications are not being missed.
We remain committed to clarifying any misunderstandings and moving forward constructively. Should you wish to revisit this, please don’t hesitate to get in touch through live chat or with your account manager directly.
Sellers Beware!!!
I’ve been waiting for my payment on order #5060189, and after three cycles of their ridiculous “five-day processing” line, I’m beyond frustrated with Creoate. I’ve submitted all their forms and even chatted with Fassal, yet all I get is the same tired excuse: “five more days.”
Why does it take so long to get paid? It shouldn’t be this difficult! I use other wholesale marketplaces with ZERO issues when it comes to payments. And I still have another payment to chase down with order #5298703, which will be due in November.
This experience has been a complete joke. I’m officially done with this platform—this is not how business is done!
UPDATE:
Got an email Nov 1 that this payment was processed and later in the day I saw the deposit in my account. Let's hope for a smoother process for the second order later this month.
Update #2:
I received my second payment a few days delayed but not as bad as the first one. Creoate has asked me to consider changing my rating, however, even though I'm glad I got my payment, my rating sentiment stays the same. I did a lot of leg work and spent a lot of time and frustration to get this resolved. Not ideal in our busy schedules. My next step is to close my account.
2024年10月28日
自発的なレビュー
CREOATE からの回答
Thank you for sharing your experience with us. I’m genuinely sorry for the inconvenience you’ve encountered with the payment processing—it’s certainly not the standard we strive to uphold. We completely understand the importance of timely payments, and I apologise for the repeated delays and frustration.
We’re glad to hear that the payment for order #5060189 has now reached you, and we’re working hard to refine our processes to prevent this from happening again. As for the upcoming payment on order #5298703, rest assured that we’ll do everything we can to ensure it’s processed without delay. Please don’t hesitate to reach out directly if you need any further assistance.
Thank you again for your honest feedback. It’s invaluable to us, and we’re committed to providing a better experience in the future.
Warm regards,
The Creoate Team
We delivered an order for Creoate and…
We delivered an order for Creoate and we never got paid. Brands be aware that Creoate will not pay .
Updated :
Creoate did pay our account , it was just late by about a week.
2024年8月13日
自発的なレビュー
CREOATE からの回答
Hi,
We take pride in upholding honest and reliable business practices with all our vendors regarding payouts.
After thoroughly reviewing our records, we can confirm that payment for your recent order was indeed processed on the 2nd of October.
If you have any further questions or there’s anything amiss, please do reach out to our support team directly through the blue Live Chat button on the bottom right of any Creoate webpage – we’re here to ensure everything is in good order and are more than happy to help resolve any concerns.
Warm regards,
The Creoate Team
I love their business model
I love their business model. Offering a risk free middle man to help small business as both buyers and sellers, connect, without upfront costs and allowing us as buyers to return items after 60 days. It gives us the opportunity to see what sells and what doesn't, all risk free. Really connecting buyers with the right products. I love their concept. Been a game changer for me who's setting up. Thank-you. Cheryl. Fudge my.life UK
2024年10月14日
自発的なレビュー
CREOATE からの回答
Hi Cheryl,
Thank you for the wonderful feedback!
We are so glad to hear you are finding our platform useful for new connections.
Happy Selling!
Emily,
CREOATE
Very helpful support from Fassel
Very helpful support from Fassel. I had several issues that I needed help with and all were fully resolved.
2024年10月14日
自発的なレビュー
CREOATE からの回答
Hi,
Thank you so much for taking the time to review your experience. So glad that Fassal was able to help you resolve your queries.
Happy selling.
Jamie,
CREOATE
Fassal was amazing!
Fassal was amazing!! He patiently answered all of my questions until the issue was resolved. It wasn't even really an issue, just that I lacked the proper tech skills. :) Awesome customer service!!
2024年10月8日
自発的なレビュー
CREOATE からの回答
Hi,
Thank you so much for taking the time to review your experience.
Happy selling.
Jamie,
CREOATE
Great customer service from Fassal
Fassal was incredibly helpful and responsive with the issue I had. I am really enjoying working with Creoate and look forward to future orders. Their customer service is incredible.
2024年9月27日
自発的なレビュー
CREOATE からの回答
Hello Shoni,
Thank you for the wonderful feedback!
We are so glad to hear you are finding our customer service incredible.
Happy Selling!
Emily,
CREOATE
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