This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... もっと見る
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Aymen walked me through some things that looked really complex and he confidently knew what to do at every turn. He also let me know he'd continue to help me through the onboarding.
企業が回答しました
Schrecklicher Retourenservice! Ich habe einfach kein Retourenlabel bekommen, man muss Bilder der Retournierten Ware schicken bevor überhaupt etwas bearbeitet wird. Mir war es dann zu dämlich so lange... もっと見る
I'm a seller & I have to say my Account manager Fassal Mahmood is Fantastic. He helps us a lot and always has plenty of time to sort out any problems we encounter and to schedule in meetings regularl... もっと見る
企業が回答しました
企業情報
CREOATE について
当該企業による記述
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
連絡先
70 Clifton Street, EC2A 4HB, London, 英国
- hello@creoate.com
- www.creoate.com
4.1
ほぼ満足
1726件のレビュー
ネガティブなレビューの 69％に回答しています
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Bad communication, timewasters.
Got an email accepting me onto the platform as a seller/brand, a couple of days later I got another threatening to revoke my place if I didn't get set up soon (no timeframe at any point). I'd already done some of the basics so it's not like the account was untouched, I was just busy. I started uploading my listings, which was an endless task as etsy doesn't offer a csv of your listings.
The upload tool was slow, made duplicates of listings, which I then could only delete one at a time as the back of house system doesn't allow you to select multiple listings at a time. You also can't change the order of your listings (back of house at least) to alphabetical or by category or anything which would have been helpful.
After this taking up every waking moment for over a week, I couldn't understand why i couldn't view my shop or listings, and neither could my stockists. When I asked customer support about this, they said creoate had decided to not allow my store to go live. I'd been talking to them about the other issue of the duplicate listings already so I don't understand why they continued to reply about that when their system surely says my store was never going to go live? They gave no notice of this, no reason, and just stopped replying altogether.
I'm beyond frustrated at how much time this godawful website has taken from my life but I guess I'm grateful to not have to deal with them anymore.
2024年9月23日
自発的なレビュー
CREOATE からの回答
Hi,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and would like to address the points you’ve raised.
We do offer several options for setting up your store, including a bulk upload tool and a Shopify sync, if you have it. I understand that you opted for the manual creation route, which can indeed be a bit more time-consuming. We can see that you clicked the Save button multiple times in a row, which inadvertently created duplicate listings. I appreciate this was frustrating to manage, especially given the current limitations in deleting them.
With regard to your store's visibility, please note that all new stores need to be reviewed and approved by our Onboarding team before they can go live. This is to ensure that all products align with the ethos of our platform. After reviewing your products, the decision was made not to proceed with your seller application, as they were not quite the right fit for our platform. Although, we do email all sellers who are rejected, I apologise if this wasn’t communicated clearly enough and for any inconvenience this may have caused.
We sincerely appreciate your feedback, as it helps us to refine our processes and improve our service. If there’s anything more you’d like to discuss or any further assistance we can provide, please don’t hesitate to get in touch.
Thank you again for your understanding.
First time order with Creoate!
I was stuck with my account and needed assistance. Fassal was very quick to response and helped me navigate my Creoate account. Thank you Fassal!
2024年9月12日
自発的なレビュー
CREOATE からの回答
Hello Natasha,
Thank you for your the review.
Welcome to CREOATE - so glad to hear your onboarding was smooth.
Happy selling!
Emily,
CREOATE
Creoate are a great company to use
Creoate are a great company to use, I have generally found. Their chat function is far, far better than most with advisers who do actually try to help you and have human conversations with you. Whilst I do not like the AI Bot at the beginning of their chat feature, you do quickly get an adviser so I won't be too harsh on this. I have just finished speaking to Rachel in Leeds who fully addressed my questions and resolved within minutes. Rarely do I leave reviews but I do want to praise the service and encourage the good work. Thank you, Rachel! And, keep up the good work, Creoate (maybe loose the AI chat bots completely).
2024年9月10日
自発的なレビュー
CREOATE からの回答
Hello Mike,
Thank you so much for the great feedback!
So glad to hear your experience with Rachel was helpful.
We are always making improvements to the LIVE CHAT service.
Happy Selling.
Emily,
CREOATE
Fassal from the Customer Success Team…
Fassal from the Customer Success Team has provided exceptional support throughout this process, successfully resolving an issue that I had previously attempted to solve multiple times without success. I'm truly grateful for their dedication and assistance which revert in using more Creoate plattform.
2024年8月9日
自発的なレビュー
Rachel was great
Rachel from cust.serv.online was very helpful and quick in solving queries and offerng guidance.
2024年8月22日
自発的なレビュー
Fassal is friendly and warm
Fassal is friendly and warm, very helpful, thanks a lot!
2024年8月16日
自発的なレビュー
This company is terrible
This company is terrible. Billing mistakes. Orders take forever and some of the vendors try and contact you direct to avoid Creoate. They list contact emails and when you use them you get a response saying the email address is no longer monitored. I give them one star since I can't give them zero.
2024年8月4日
自発的なレビュー
CREOATE からの回答
Hi Terrence,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns.
Billing Errors: Upon investigation, we found that the payment charge date for your account was set for 28th September 2024. However, our records show that you pressed the "Pay Now" button on 5th August 2024 at 7:21 pm, which resulted in the payment being taken early.
We can confirm that you have reached out to us and we responded within one working day - We have already confirmed a refund was processed and the issue has been rectified.
Order Lead Times: Each vendor's lead time is clearly mentioned on their store page to provide an accurate estimation of when to expect your orders. We strive to ensure that this information is upfront to help retailers plan accordingly.
Vendor Misconduct: Any attempt by vendors to bypass our platform is a serious violation of their Service Level Agreement (SLA). We have robust methods for reporting such violations.
We noticed you had a chat with our colleagues in May regarding this issue, and swift action was taken. The vendor in question was promptly removed from our platform to prevent any further misconduct.
Communication Channels: We do have several inboxes that are no longer monitored, but we ensure that automated replies are sent to inform our customers and guide them to our live chat for assistance. Our live agent hours are from 9 am to 6 pm GMT. Outside of these hours, any messages received will create a ticket that is typically addressed the next morning.
We apologise for any inconvenience caused and are committed to improving our services.
If you have any further questions or need assistance, please do not hesitate to reach out to us via live chat.
All the best,
Frank
CREOATE
Great customer service
Fassal was super helpful about some questions we had about our uploading process. Super happy, thanks :)
2024年8月1日
自発的なレビュー
CREOATE からの回答
Hi Kayleigh,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing CREOATE day!
Cheers,
Jamie from CREOATE
C/SERVICE GOOD
ACCEPTED AN ORDER, THEN TOLD ME THEIR SUPPLIER SAID IT WAS OUT OF STOCK.
SHOULDN'T HAVE TAKEN PAYMENT BEFORE DISPATCH.
REFUND OF ALMOST £90 RECEIVED 😊
2024年7月16日
自発的なレビュー
CREOATE からの回答
Hello Ann,
I’m sorry to hear about the frustration you've experienced on your recent order.
Upon reviewing your order, we can confirm that no refund request was made directly to us and no messages were sent to the vendor using our Messaging system on your dashboard.
To ensure we can assist you more efficiently in the future, please feel free to reach out to us directly via our live chat.
Circling back, we can confirm that your refund for this order has been processed.
The funds should be back in your bank account within 5 to 10 days, depending on your bank.
If you need any further assistance, please don’t hesitate to contact us through our live chat, available Monday to Friday, 9 am - 6 pm GMT.
Thank you for your understanding.
Emily,
CREOATE
Fassal Chat advisor
I spoke to Fassal today . He was extremely helpful and sorted my problem very politely and quickly
2024年7月23日
自発的なレビュー
CREOATE からの回答
Hello Jane,
Thank you for taking the time to leave a great review. We are so glad to hear that Fassal was able to help you with your query swiftly.
Happy selling.
Jamie,
CREOATE
Great service given by Fassal
Great service given by Fassal. Quickly answered my queries and brilliant advice given. Very much appreciated.
2024年7月19日
自発的なレビュー
CREOATE からの回答
Hi Sharon,
We're so happy to see your feedback on a great experience all round. It was great to see your customer interaction with Fassal who has resolved your query in a timely manner.
Kind regards
Jamie from CREOATE
Creoate. Great Customer Service
Great Customer Service as well as providing so many great products from companies across the globe. Always difficult choosing products when there is so much choice. Highly recommend Creoate. A big Thank You to Fassal for the great help/support provided via Customer Services.
2024年7月17日
自発的なレビュー
CREOATE からの回答
Hello Dave,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was very helpful and helped with…
Fassal was very helpful and helped with my request promptly. Very happy with the customer service. Thank you.
2024年7月17日
自発的なレビュー
CREOATE からの回答
Hello,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
The CreOate Rep
The CreOate Rep, Fassal was very knowledgable, responsive and helpful to get my wholesale shop set up correctly. Very happy with the customer service provided.
2024年7月12日
自発的なレビュー
CREOATE からの回答
Hello Mary,
Thank you so much for the lovely feedback.
Happy selling.
Emily,
CREOATE
Go The Extra Mile!
I was connected with Rachel on the support chat and she was amazing! I always have great experiences with CREOATE support team, they go the extra mile behind the scenes and help out. Which I always appreciate as quite often other companies leave you to your own devices. Thanks Rachel, your a superstar!
2024年7月4日
自発的なレビュー
CREOATE からの回答
Hello Eve,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Great customer support
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been more helpful! As a new customer I was really happy with how easy it was get help and have things resolved quickly and simply :)
2024年7月3日
自発的なレビュー
CREOATE からの回答
Hello Deborah,
Thank you so much for taking the time to review your experience.
Happy selling.
Emily,
CREOATE
Fassal - a great Agent to deal with!
Connecting to an agent was quick. The agent, Fassal was quick to answer and gave the exact information I was hoping for. He was polite in his correspondence and knowledgeable of his job. A credit to Creoate.
2024年7月1日
自発的なレビュー
CREOATE からの回答
Hello Nicki,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Reached out and spoke with Fassal via…
Reached out and spoke with Fassal via live chat and my query actioned within minutes.
2024年7月1日
自発的なレビュー
CREOATE からの回答
Hello Jo,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was quite quick and helpful with…
Fassal was quite quick and helpful with shipping issues. Great support and friendly staff.
2024年6月27日
自発的なレビュー
CREOATE からの回答
Hello Murali,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Fassal was super helpful
Fassal was super helpful! Happy with the customer service that I received today! :)
2024年6月21日
自発的なレビュー
CREOATE からの回答
Hello Mercedes,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
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