creoven レビュー 

Bonjour,
après avoir reçu mon ventilateur à 350e, le signal de la télécommande ne marchait pas. Donc inutilisable. Après une 10 de messages au service client de Creoven, on m'explique que ma pièce est trop petite (chambre 16m2 et sdb ouverte de 7m2). Mais que pour une pièce de 25m2 et plus, il faut un autre type de ventilateur. Je précise que sur l'annonce il est mentionné "ventilateur jusqu'à 25m2". Après de longue négociation, voici leur proposition : "Dans ce cas, nous pouvons toutefois vous proposer une reprise à titre gracieux aux conditions suivantes :

- L'emballage d'origine n'est pas endommagé.
- Vous prenez en charge les frais de transport pour le retour
- La marchandise n'a pas encore été endommagée
-30 % de déduction sur la valeur de la marchandise"

Si ce n'est pas du vol. Le médiateur est saisi. Scandaleux. A fuir absolument

Bonjour,
Bien reçu le produit commandé et très satisfait du résultat.
Produit identique à l'original aucune objection particulière.
Merci beaucoup et bonne continuation !...

Hatte einen "Casa Fan" Deckenventilator bestellt.Das Teil wurde innerhalb von 3 Tagen geliefert und funktioniert bombastisch.Absolut empfehlenswert!!!

Auch mehr als 2 Jahre nach Kauf eines von Beginn an mit optischen und letztendlich nicht mehr tolerablen funktionalen Mängeln behafteten Deckenventilators trat Creoven beim spanischen Hersteller, der es mit der Qualitätskontrolle seiner Produkte nicht so ernst zu nehmen scheint, mit Nachdruck für die Interessen des Kunden ein. So konnte letztendlich ein Austausch durch Neuware erzielt werden.

My experience with Creoven.eu is just like Leanne Morris and Kunde already indicate.
I ordered something on the Creoven.eu site which did not include the part i thought it would. My mistake. The picture on the site suggested to me it was.
I correctly mailed Creoven about this, willing to trade and buy the item i needed, which is way more expensive than the item i ordered.
And like some people said, the costumerservice(all in the name) was not helpful or showed any sympathy towards me at all.
Their first kind of unfriendly reaction was only about my mistaken order and not about the questions i asked.
The second wasn't either but included a link to their site with the right item. Of course i already knew this!!
The third were only 3 words as response without a name..uhh..you don't take costumers seriously?
It seems like these people are maybe too young to understand the problems of clients and deal with them, or solve them in a professional way and mistake these thing with moaning?
Also reactions from Creoven to some review writers on sites i found have these same childish touch.
Good thing for me my loss with Creoven is just a small amount but principle moved me to share this with others in a review.

WOW, I ordered a replace the ceiling fan globe with Creoven, on Monday 14/3/22.It arrived from Germany, on Wednesday 16/3/22.
It fits perfectly,express service, is 2nd to none 100% extremely satisfied.
Would recommend Creoven to anyone,wishing to purchase fan spares.
A very happy & satisfied customer
Mr Philip Glen.

j'ai commandé un ventilateur de gaine tt 125
livraison rapide , pour le prix on ne peu pas trouver moins cher , ventilateur silencieux le plus on peu le raccorder soit en petite vitesse ou en deuxième

Delivery was very quick.
Issue with import VAT that was imposed by UK customs after we had already paid in purchase price was resolved by Croven crediting back this.

tres content de ma livraison serieux merci

Je voulais simplement féliciter les services d'expédition
J'ai commandé un verre pour la lampe de mon ventilateur : un emballage extra et pas de plastique et en plus un petit mot de remerciement.
A mon tour de vous remercier.
Ça fait du bien

globe reçu avec un eclat de peinture interieur visible a l'exterieur et manque de profondeur en attendant celui ci fera l'affaire.... ;) sinon pour ce qui est de la livraison et emballage c'est parfait ....

Super site
Reçu un ventilateur qui avait un boîtier de commande défectueux
SAV au top et envoi du boîtier très rapidement et gratuitement
Vous pouvez commander les yeux fermés

Delivery was quick, and all as described. I need to replace a lampholder on my Westinghouse ceiling fan and Creovens offer a bespoke replacement light fitting that has 3 small screws and the electrics just clip in - making it an easy job.

Um 14 Uhr bestellt und am nächsten Tag geliefert. Gut verpackt. Ware in Ordnung. Soweit keine Beanstandung.

We ordered a number of CasaFan brand ceiling fans as a trial before placing a larger order for our property and hotel portfolio. Customer service by phone and email was initially very helpful and informative. The products arrived in a timely fashion, and when we were able to actually unpack them and found some missing parts, Creoven were quick to rectify the issue.

Fast forward just over a year from the original order, and we're finally able to install the fans after significant construction delays. The fans are lovely - very high spec, quiet and well made. However the Westinghouse extension/drop rods that were recommended by Creoven, simply are not compatible to the CasaFan products, and will require all new plugs to be fitted, which in turn isn't a solution as the cables aren't long enough to allow any length reductions from plug change outs!

Creoven's customer service team has been increasingly rude and patronising, citing my "lack of technical knowledge" because "of course the cables fit" and "every other customer has been happy". They have also insisted that I could do the rewiring work myself, despite not being a licenced electrician, which would have interesting implications for our various insurance policies!

Detailed explanations for the plug incompatibility, photo's (showing multi sockets without plug options), and statements from my electrician are not swaying their views, and with zero cooperation to fix the problem, I'm now lodging an EU consumer rights claim - Creoven are taking no accountability for ensuring they've supplied products that meet their promised purpose with an implication that the 2 year consumer protection law doesn't apply to them.

My tip to potential buyers - Creoven have a great range of products, and are lovely to deal with, until you have a problem....so buyer beware.