Cruise Circle レビュー 

Used before with no issues.
Tried to book again to be shown their price promise is not a promise and request for price match was rejected for £12pp!!!
Was effectively told to go book with other provider as it was ‘way cheaper to go book with them’ - I think the girl messed up her figures but even so, never beaten on price they say but when asked told price match £12pp was told to go elsewhere!
Other basic figures were wrong in quote and also in looking at price comparison for match request.
Would have scored lower if wasn’t for initial ideas supplied this time round and also service received last year which was good.

I was directed to this site from a critic site, I had already looked at the same cruise PO summer 2026, elsewhere found some savings compared to PO’s site. So thought I would give it another go, and yes this was like for like. In this there price for a £7k cruise on the PO site.. £7.9k.. (cheapest I have found £6.6k My advise search round all the booking agencies offer different prices, the cruise the options are all the same.. this site was not only the most expensive but more expensive than PO own site hence the 1 star.

We are two seniors so we watch for best pricing in everything from groceries to our splendid retirement adventures! Every chance we get to cruise we know CRUISE CIRCLE and representative Emma Browne have never let us down! Emma is patient, as we can be a challenge, and finds the PERFECT adventure for us. We have cruised about 20 times and since leaving the US to retire in Ireland, after finding CRUISE CIRCLE and Emma in the U.K., we have found the place to get best service, pricing, and communication. If there is a five star rating CRUISE CIRCLE gets our five star approval in all fields! Thank you!!

You just made my day Emma B. You took me on a stress free journey today to book a cruise. You were pleasant, honest and friendly. My wife has to use a wheelchair occasionally and you solved what could have been an issue with cruise line. Emma made sure I got the very best deal, Thank you much

Booked a 2025 Christmas and New Year cruise to the Carribean with Sarah who provided a first class professional service. After seeing an advertised cruise with a great price Sarah provided a very comprehensible quote for our sailing, unfortunately due to the popular demand of the cruise (obviously down to pricing) we missed out on it (our fault entirely) Sarah took the time to research alternatives for us and came up with a very similar sailing with another cruise line.
In my opinion, this new deal was even better as we were able to tailor our flights from outside the UK saving us time and money on getting additional flights. Our deal incorporated extra bonuses without any additional cost too. I was even able to get a small reduction on price.
Overall I found my experience with Sarah very efficient, professional, extremely competitive and felt that she exceeded my expectations. As a company I would highly recommend and would definitely use again.

On the ball, Sarah went above and beyond booking complex cruise under time pressure. Never missed a beat, very professional as always. Very satisfied, highly recommended

I've just booked a solar eclipse cruise for myself and my family with Joy Gozzard over the phone. I found Joy extremely friendly, patient, knowledgeable and very helpful. She gave me all the different price options and explained everything to me. I would recommend booking with Joy.

I always book cruises with Nicola who is so helpful and professional and friendly and wouldn't go anywhere else but cruise circle.

I booked a cruise through this company first time I have used them. Their customer service has been excellent. They answer any query fully and promptly and are so helpful. I would thoroughly recommend them to book with and would definitely use this company again. So nice to be able to speak with human beings and not chat bots! Thank you.

Made a booking with Linda what a delightful experience not pushy and extremely knowledgeable certainly an asset to your company

Just booked our family cruise today with the help from Linda initially then finalised with Shannon. Very efficient, helpful and both a pleasure to deal with. I would highly recommend speaking to Cruise Circle if you are looking to book a cruise.

Booked fly/stay and cruise with Emma B who yet again input in extra time early morning as well as late at night to sort out our requirements for early next year, some cruises are filling up very quickly.
Thank you Emma. David P. 27 March 2025.

I booked a cruise which I thought was going to return to Southampton, but shortly after booking, I realised to my horror that it disembarked in Hamburg. It was a last-minute deal, so the likelihood of a refund was slim, but because the team at Cruise Circle could see that I had made a genuine error (and it wasn’t a case of me just changing my mind), they did everything in their power to persuade the cruise company to agree to a full refund. Joy, Kelly and Roberta all worked really hard for this outcome, and I’m absolutely blown away by everything they’ve done for me. I will definitely be booking my next cruise through them and will also encourage all of my friends and family to do the same. Thank you to all of the ladies at Cruise Circle who helped me. You got me out of a terrible hole!
Just to say also, that I would have still given them 5 stars even if they didn’t manage to get such an amazing outcome for me. The fact that they tried as hard as they did is what really matters!

Booked a Cruise only deal end Jan for June 2025 and paid deposit. Received 3 different dates of when the balance was due, 17/2, 9/3, 17/3. tried to call and pay balance 16/3(this was the final payment date with Carnival Cruises). Out of hours answer service. Rang 17/3 spoke to Jodie, yes our booking was still live and had until midnight to be paid. Well actually i can see on your booking site there are 2 rooms on exact same deck for exact same interior for way less than we paid!! theres nothing we can do about that im afraid!! Well if i dont pay the final payment my booking will automatically cancel and deposit will be kept for cancellation fee. yes thats correct. So i will just rebook it again for one of the rooms i can see available at much lower rate...jodie then very coincidentally asked me to give her a few moments while she gathered ALL of the information, and as if by Magic the rooms i was looking to rebook VANISHED from the system. and she pointed out that although the next deck up although it said "from £448" were actually the £602 i had my initial booking at. When i said i find it incredibly coincidental that the rooms have disappeared and the price in same Spa area was infact "now" the same she replied i can confirm i have definitely not done anything on my computer (despite her gathering of information taking approx 3minutes) to make those rooms disappear. A lot of debate took place about how or why thereafter, but the cancellation was confirmed by email soon after. When i subsequently spoke to an alternative booking agent inwas informed there are nonrooms available on deck 11 and proceeded to quote me for decks above and below with a confirmation email imminent. 30minutes later and approx 90mins after cancelling with Cruise Circles, my new agent called to say 3 rooms had now become available on Deck 11 exactly as i described...and guess what!!! at the price they appeared before they disappeared.

Yes Jodie, Cruise Circle ABTA P7553 subsidiary of Midland Counties Co-op and endless other travel companies, your methods WERE EXACTLY UNETHICAL. Holding rooms from me to prevent me from making a saving AFTER i had lost my Deposit also. I was accepting the consequence of that because you were now selling those exact rooms cheaper. Yet you chose not to offer myself the option of being able to rebook because you removed the rooms you knew i was after. Absolute shocking Customer Service.

We booked with Nicola who was very knowledgeable, friendly and not pushy. Nicola found the perfect package for us and tailor made the holiday to our requirements and we are looking forward to our forthcoming cruise.

AVOID CRUISE CIRCLE. I Was upsold a cruise as had no reel experience at booking. Had to pay extortionate deposit to find out after no-one else is encouraged to book this way if they know better. After, and in a google review they tried to make themselves appear clean by twisting reality to suit themselves. If anything goes wrong you WILL have difficulties with this company. . Do as you will but herd my words.

Just booked another cruise with the amazing Nicola at Cruise Circle. She always makes it easy and finds us great deals.

We've been dealing with Nicola and Joy for some years now, both great and they make you feel really welcome, comfortable and really looked after and always able to offer great suggestions and tips.

Booking this cruise with Roberta was amazing, it was a last minute decision and everything was sorted within 30 minutes the whole process was just so easy her experience and knowledge is a credit to this company, sadly not everything went to plan, the KLM flight had a technical fault which led to a delay so upon our return we mentioned it to Kelly in customer support and without hesitation she filed a compensation delay claim against KLM and within 48 hours they had accepted our claim and have arranged to pay £520 into our bank account. This company claim that they will not be beaten on price and service and they definitely proved that claim on this occasion. Well done Cruise Circle can’t wait to book with you again.

Nicola Krzysiak made booking a simple and pleasant experience . She was so helpful and friendly it was a pleasure to make the booking with her !

A first class service from an amazing team. Helen and Roberta are two staff who had amazing patience as we booked two holidays. The cruises look amazing but it is their additional extras and the attention to the details that has given the 5 stars. Private transfers, lovely hotels, private tours. Thank you all . Highly recommended as a small business with great customer service.